Two major problems with chiller unit- electrical switch failed. That was replaced but 1 week later fans failed. Thus, product itself is suspect. ON THE OTHERHAND-these defects exposed me to customer s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased the Red Light Therapy Mat. For 3 weeks I LOVED it. I used it daily and felt it helped with the inflammation in my back (25 years of ice hockey take a toll). But then my AD/DC Converter... See more
Company replied
I’ve had to reach customer service twice, and each time was fairly straightforward and pleasant. Their support staff has treated me well. My last interaction was with Charlie and I was taking care of... See more
Company replied
While I like the led mat, the customer service experience was horrible. First, I wanted to exchange for a more expensive product - I asked for the change before I ever used the product. However, if yo... See more
Company replied
Company details
Written by the company
Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Contact info
United States
- support@nuviorecovery.com
- nuviorecovery.com
3.3
Average
320 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping time was extremely long and product doesn’t look like it does on the web
Shipping time was extremely long, and the Red light Therapy cap not look anything like it was shown on the website. It’s a very big and bulky and awkward looking cap. We just started using it and we’ll have to see if there’s any benefit benefits at all.
May 16, 2026
Unprompted review
Reply from Nuvio Recovery
Hi Brook,
Thank you for sharing your feedback. We’re sorry to hear that the shipping time and the design of the cap did not meet your expectations.
We understand that the cap’s fit can be different for each customer, and we appreciate your honest comments, which we do take on board.
We’re glad to hear you’ve given it a chance though, and we hope you’ll begin to see positive results with consistent use over time!
Best,
Nuvio
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Really happy for the fast resolve of my…
Really happy for the fast resolve of my problem and I want to say thank you to Ossifor his help thank you for your response and I will be very happy when I receive my mask thanks
May 21, 2026
Unprompted review
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY
Please spead the word
It's been over week now of back and forth
Customer service continues to
Not address my wish to return their product that doesnt work.
This should have been a simple return
They offered to troubleshoot.
I dont want to troubleshoot the issue.
They offered partial discount
I am done with this product and company
DO NOT BUY THIS PRODUCT
May 21, 2026
Unprompted review
Reply from Nuvio Recovery
Hi there,
We’re sorry to hear about your experience and understand your frustration. We never want any customer to feel unheard or unsupported when seeking assistance with a product concern.
Our team’s intention in offering troubleshooting assistance is to help identify and resolve issues as quickly as possible, but we understand that this may not have aligned with what you were looking for. We would still appreciate the opportunity to review your case and better understand what happened.
Please reach out to us directly with your order details so we can investigate this further and work toward a resolution.
Best,
Nuvio
I appreciate how Charlie took care of…
I appreciate how Charlie took care of my issue with the plug overheating… he arranged to send me a new one… got it in the mail and I can’t wait to start my red light mat again!!!
May 20, 2026
Unprompted review
Reply from Nuvio Recovery
Hi Veronne,
Thank you for taking the time to share your experience! We're so pleased to hear that Charlie was able to assist you with the overheating plug issue and quickly arranged a replacement.
Thank you for choosing Nuvio, and we hope you continue to enjoy the red light mat!
I was answered back quickly with a lot…
I was answered back quickly with a lot of details
May 14, 2026
Unprompted review
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Took a bit for support to get to my…
Took a bit for support to get to my request but Ossy was very kind and helpful and they quickly took care of business! I ordered the mat and mask seperate not realizing there was a promo for the mask to come free. They made the mask refund happen and the products have arrived - very good quality, great first week using them! Thank you Ossy and Nuvio for everything!
May 14, 2026
Unprompted review
Reply from Nuvio Recovery
Hi Jake,
Thank you so much for your kind review! We're delighted to hear that Ossy was able to assist you and help resolve the promotion issue.
It's also great to hear that you're enjoying the mat and mask - Thank you again for choosing Nuvio!
Service great-product not so much
Two major problems with chiller unit- electrical switch failed. That was replaced but 1 week later fans failed. Thus, product itself is suspect. ON THE OTHERHAND-these defects exposed me to customer service quite a bit and I found Ossy, my service rep to be excellent! He provided regular updates and pushed things along where he could. I now have replacement unit...time will tell.
May 15, 2026
Unprompted review
Reply from Nuvio Recovery
Hi Stuart,
Thank you for sharing your honest feedback. We’re very sorry to hear about the issues you experienced with the chiller unit, and we understand how frustrating multiple component failures must have been.
At the same time, we’re very pleased to hear that Ossy provided you with excellent support throughout the process!
We truly appreciate your patience, and we hope your replacement unit provides the reliable experience expected.
Best,
Nuvio
You will not regret using this product
You will not regret using this product. I received my red light therapy mask and I noticed smooth face right after the first use. Customer service is amazing and attentive they will try to make your experience excellent. Plus if you refer there product to others you can get a discount of 50$. Don’t second quess there product like I did it’s definitely worth the money plus they have discounts right now so don’t wait buy it now.
May 1, 2026
Unprompted review
Reply from Nuvio Recovery
Hi Rose,
Thank you so much for your wonderful feedback! We’re thrilled to hear you noticed visible results so quickly and that you’re enjoying your red light therapy mask experience.
It also means a lot to hear such kind words about our customer service team - providing attentive support and a great customer experience is always a top priority for us. We truly appreciate your recommendation and support, and we’re so glad you decided to give us a try!
Best,
Nuvio
Great customer service & the products…
Great customer service & the products are great too.
May 18, 2026
Unprompted review
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Response time takes several days so…
Response time takes several days so they can scam you out of having to give you a refund which is a shame cuz all I wanted to do was exchange it but now they're make it so ridiculously complicated, I'm not even going to buy a replacement.
May 18, 2026
Unprompted review
Reply from Nuvio Recovery
Hi there,
We’re sorry to hear that your experience left you feeling frustrated. That is certainly not the experience we want for our customers. We understand how important timely communication is, especially when it comes to exchanges and refunds.
We’d appreciate the opportunity to review your case further and see what may have happened here. If you're open to it, please reach out to us directly with your order details so our team can look into this and assist you further.
Best,
Nuvio
Replied to my email right away and…
Replied to my email right away and corrected my concern.
May 1, 2026
Unprompted review
Had some issues with my pump going out…
Had some issues with my pump going out and they replaced it without a fuss. Back to my cold plunging! :)
May 16, 2026
Unprompted review
Nuvio Customer service went well once I…
Nuvio Customer service went well once I was connected to Charlie. Prior to that I wasn’t sure about the process with the virtual assistant . Charlie followed up on my equipment issue, a broken pump. I took a picture for verification. The process took 2.5 weeks and the part just arrived. If all goes well I’ll be plunging tomorrow.
May 14, 2026
Unprompted review
Reply from Nuvio Recovery
Hi there,
Thank you for sharing your experience and for your patience throughout the process. We’re glad Charlie was able to assist you with your equipment issue and follow through to help get the replacement pump arranged for you.
We also appreciate your honest feedback regarding the virtual assistant experience, as this helps us continue improving our support process. We hope everything works perfectly with the new part and that you’ll be back to plunging very soon!
Best,
Nuvio
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Love my red light mat and always feel…
Love my red light mat and always feel super recovered after using.
May 13, 2026
Unprompted review
My Matt is super durable and reliable
My Matt is super durable and reliable! I love this thing.
May 14, 2026
Unprompted review
RLT Nuvio mat
I got my RLT Nuvio mat for mother’s day and I love it!!! I’m currently recovering from shoulder surgery and I’ve added it to my recovery protocol. I’ve used RLT before but this product by far is the most comfortable and easy to use. I’m even using it as I meditate. If you are trying to get recovery results and comfort, this is for sure the mat to get.
May 10, 2026
Unprompted review
Reply from Nuvio Recovery
Hi Mayra,
Thank you so much for sharing your experience - We’re thrilled to hear the mat has become a valuable part of your recovery and meditation routine!
It means a great deal to know you’re finding it both comfortable and easy to use, especially compared to previous RLT products you’ve tried. Thank you again for your kind recommendation and support!
Best,
Nuvio
Red light mat
The red light mat has been a great addition to my recovery! Super convenient and easy to use. Takes red light therapy to a new level!
May 1, 2026
Unprompted review
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Red light bag/red light mat
I have a red light mat and bag and me and my family love them and use them all the time, helps use with a lot!
May 12, 2026
Unprompted review
I received the red light mats and…
I received the red light mats and noticed that the cover was uncomfortable plastic and not silicone. I didn't even take it out of the bag but when I tried to return it I got the run around for more than a week with offer of a discount if I kept it and NO ACCESS TO RETURN INFORMATION even though the return period is very short. It cost me 100 dollars to return it and now I will see if I get a refund. It felt very scammy. I would never order from this company again.
May 1, 2026
Unprompted review
Reply from Nuvio Recovery
Hi Laura,
We’re sorry to hear that your experience did not meet expectations and understand how frustrating the return process must have felt. We appreciate your feedback regarding the product materials, communication, and return experience, as this is not the level of service we aim to provide.
We would like the opportunity to review your case further and ensure everything regarding your return and refund has been properly handled. Please reach out to us directly with your order details so our team can look into this for you.
Best,
Nuvio
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