Two major problems with chiller unit- electrical switch failed. That was replaced but 1 week later fans failed. Thus, product itself is suspect. ON THE OTHERHAND-these defects exposed me to customer s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased the Red Light Therapy Mat. For 3 weeks I LOVED it. I used it daily and felt it helped with the inflammation in my back (25 years of ice hockey take a toll). But then my AD/DC Converter... See more
Company replied
I’ve had to reach customer service twice, and each time was fairly straightforward and pleasant. Their support staff has treated me well. My last interaction was with Charlie and I was taking care of... See more
Company replied
While I like the led mat, the customer service experience was horrible. First, I wanted to exchange for a more expensive product - I asked for the change before I ever used the product. However, if yo... See more
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Company details
Written by the company
Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Contact info
United States
- support@nuviorecovery.com
- nuviorecovery.com
3.3
Average
320 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hello
Hello, this is my review for Support Team and for Ossy, contact officer, who help me with delivery of your product. Red light blanket was not delivered, only mask. Your support team managed delivery, what I originally ordered and payed. It wasn't easy from beginning, But in final stage with support team and Ossy was goods delivered. Thank for understanding.
Pavel
May 11, 2026
Unprompted review
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Had to replace the Nuvio chiller…
Had to replace the Nuvio chiller because of an error on my part. In the delivery, the replacement chiller was damaged. Ossy helped make it a relatively easy experience! The chiller will arrive soon and my daughter will get back to her cold plunges to benefit her recovery. The only thing that would be helpful with Nuvio to make things easier is to actually be able to talk with an associate like Ossy, who was so helpful! Thanks!
June 5, 2026
Unprompted review
Reply from Nuvio Recovery
Hi there,
Thank you so much for taking the time to share your experience. We're really pleased to hear that Ossy was able to make what was understandably a frustrating situation as straightforward as possible.
We're also sorry that your replacement chiller arrived damaged, but we're glad we could get another one on its way quickly! We also appreciate your feedback regarding phone support. We understand that, in some situations, speaking directly with someone can feel much more personal and reassuring. We'll certainly take your comments on board as we continue looking for ways to improve the support experience we provide.
We hope your daughter is back to enjoying her cold plunges very soon and that they continue to support her recovery!
Best,
Nuvio
Charlie was super responsive and solved…
Charlie was super responsive and solved my probably quickly and efficiently. Thanks!
June 4, 2026
Unprompted review
Good customer service, ok product
I’ve had to reach customer service twice, and each time was fairly straightforward and pleasant. Their support staff has treated me well. My last interaction was with Charlie and I was taking care of with efficiency and ease. I’d give a higher rating overall, but I don’t feel that the unit is manufactured to a high-quality as I’ve already had a couple of replacements that I’ve needed to make where I’ve paid for the parts each time, although not terribly expensive I just haven’t owned it that long and the unit is inside and not outside exposed to the elements. For the price point, though I would say I’m satisfied, just not extremely thrilled.
June 5, 2026
Unprompted review
Reply from Nuvio Recovery
Hi there,
Thank you for taking the time to share your experience and for your honest feedback. We're really pleased to hear that our support team has been able to help you whenever you've reached out.
We're sorry to hear that you've needed replacement parts sooner than expected - Our units are covered by a 1 year warranty, so we cover the costs of any parts required during this time, but we do understand your concerns beyond this, and feedback like yours is invaluable as we continue to improve our products. Our team is always reviewing customer experiences to identify opportunities for further design and durability improvements.
We truly appreciate your support and are glad that, overall, you've been satisfied with both the product and the service you've received. If there's ever anything else we can do to help, please don't hesitate to get in touch.
Best,
Nuvio
Happy with my red light products I…
Happy with my red light products I would order again. My partner loves them
May 13, 2026
Unprompted review
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As far as customer service goes Charlie…
As far as customer service goes Charlie has been super helpful… he has been very responsive to my issues… relaying messages back and forth between myself and the service department as fast as he could and has always been very understanding… now as a whole I would like to have been able to had a conversation on the phone with an actual person to find out what was going on with my issues… this issue took a while to resolve because of the delay in emailing back and forth… I would like that process to be a little faster… but all in all I am very satisfied with the response and the end result of my service
June 3, 2026
Unprompted review
Reply from Nuvio Recovery
Hi Jason,
Thank you for taking the time to share your experience. We're delighted to hear that Charlie was able to provide responsive, understanding support and keep communication flowing throughout the process.
We also appreciate your honest feedback regarding the time it took to resolve the issue and your preference for phone support. We understand that email communication can sometimes extend the resolution timeline, and feedback like yours helps us identify opportunities to improve the customer experience.
We're very pleased to hear that, despite the delays, you were satisfied with the support you received and the final outcome. Thank you again for your patience, your feedback, and your support of Nuvio.
Very happy
Very happy with the customer service, the got back to me quickly with an update on my order and my package arrived the very next day. No issues and everything works great, thank you
May 11, 2026
Unprompted review
I love my chiller and use my cold…
I love my chiller and use my cold plunge tub for 3 seasons out of the year (in the northeast). When I plugged my chiller back in a few weeks ago, I realized it was malfunctioning (water leaking from it). I contacted customer service and Ossy was incredibly responsive and helpful in remedying the situation. Can’t wait for my new chiller to arrive and get back in my tub!
June 2, 2026
Unprompted review
Reply from Nuvio Recovery
Hi Kendra,
Thank you for sharing your experience! We're sorry to hear you encountered an issue with your chiller, but we're delighted to hear that Ossy was able to provide responsive and helpful support throughout the process.
It's great to hear how much you enjoy your cold plunge routine, and we appreciate your patience while we worked to resolve the issue. We hope your new chiller arrives soon and gets you back to enjoying your tub for many seasons to come!
Perfect customer service
Ozzie actually paid attention to my concerns and kept me updated at all times. Even though communication was done via email, he was responsive and it makes a difference. I am thankful for the help he provided me with.
June 1, 2026
Unprompted review
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I purchased the Red Light Therapy Mat
I purchased the Red Light Therapy Mat. For 3 weeks I LOVED it. I used it daily and felt it helped with the inflammation in my back (25 years of ice hockey take a toll). But then my AD/DC Converter went out. I was able to email the company (4/10) but it has taken me much too long to get a resolution (it has taken longer to get a resolution than I had the mat to use!). I am supposed to get the replacement converter in 5-7 business days. Today is day 7.
April 10, 2026
Unprompted review
Reply from Nuvio Recovery
Hi Karen,
Thank you for sharing your experience. We're delighted to hear that you were enjoying the benefits of the Red Light Therapy Mat and that it was helping with your back inflammation.
At the same time, we're very sorry to hear about the issue with the AC/DC converter and understand your frustration with the length of time it has taken to reach a resolution. We know how disappointing it is to be without a product you've come to rely on.
We truly appreciate your patience while we worked to arrange a replacement, and we hope it arrives very soon so you can get back to enjoying your mat. Thank you for your feedback, as we really do take it on board to help us continue improving both our products and customer experience.
Best,
Nuvio
I live in the middle of nowhere Ab Ca…
I live in the middle of nowhere Ab Ca and it took forever to get here. It’s everything I hoped it would be 😀. The only problem for me was the size of the chair. Too small and short for pretty well any adult I know. I put in one of my chairs and wow!!! I love it!!!😻
May 30, 2026
Unprompted review
Reply from Nuvio Recovery
Hi Debbie,
Thank you so much for sharing your experience! We know shipping to remote locations can sometimes take a little longer, so we truly appreciate your patience.
We're thrilled to hear that the product has lived up to your expectations and that you're loving it! We also appreciate your feedback about the chair size. It's great to hear that you were able to customize the setup with your own chair and make it work perfectly for you.
Thank you again for your support, and we're delighted you're enjoying your experience with your Nuvio sauna!
The red light mat from Nuvio Recovery…
The red light mat from Nuvio Recovery has completely fixed my back pain and sciatica issues. I recommend this red light mat to everyone I know to help with any joint or muscle pain that they have.
May 28, 2026
Unprompted review
Red Light Mat 10/10
Received a red light mat as a gift and it has became apart of my daily routine! I use ur every night before bed and it has helped improve my sleep, reduce brain fog, and lower my migraine frequency. 10/10 in benefits of using the mat!
May 28, 2026
Unprompted review
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While I only found support via emails
While I only found support via emails, they were communicative and sorted my issue effectively. While I couldn’t find a phone number, I think It was better than waiting on hold for an operator. I wrote to support, explained the issue and they rectified it, quickly. They are communicative, and aimed to please.
May 27, 2026
Unprompted review
Reply from Nuvio Recovery
Hi Heather,
Thank you for taking the time to share your experience. We're delighted to hear that our support team was able to resolve your issue quickly and effectively.
We understand that different customers have different preferences when it comes to support channels, and we're glad that our email support provided the clear communication and timely assistance you needed. Providing responsive, helpful service is always our goal, and we're pleased to hear that our team delivered on that promise.
Thank you again for your kind words and support!
I tried to use the mask for the first…
I tried to use the mask for the first time today- followed instructions exactly, waited for it to be fully charged, pressed the button…nothing
No matter what I do it just doesn’t work at all. I’d like a refund so I can try another brand but apparently the company won’t refund and will only offer a replacement. Not happy. I wish I hadn’t wasted my time and money on this
May 28, 2026
Unprompted review
Reply from Nuvio Recovery
Hi there,
We're sorry to hear about your experience and understand how disappointing it must have been to receive a product that did not function as expected on first use.
We appreciate your feedback regarding both the product and the resolution options offered. Our goal is always to help customers get a working device as quickly as possible, but we understand that this may not have aligned with your expectations in this situation.
We would welcome the opportunity to review your case further. Please reach out to us directly with your order details so our team can investigate and ensure all available options have been properly explored.
Best,
Nuvio
DO Not buy Anythign from them if you…
DO Not buy Anythign from them if you device will have issues they will give you run arrounds,. its been 6 weeks and they "Tech Team" still reviewsing my issue, they response is empty ai reply message moderated with Ai or even automated. with nonsence words.
May 26, 2026
Unprompted review
Reply from Nuvio Recovery
Hi there,
We're sorry to hear about your experience and understand how frustrating it must be to be waiting for a resolution for this length of time.
Providing clear communication and timely support is very important to us, and we regret that we have not met your expectations in this case. We would appreciate the opportunity to review your situation further and understand where the delays occurred.
Please reach out to us directly with your order details so we can investigate your case with our team and work toward a resolution.
Best,
Nuvio
Red Light Therapy Mat
I love this company so much! Their Red Light Therapy mat has seriously changed my life.
May 25, 2026
Unprompted review
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The red light mat is amazing!
May 25, 2026
Unprompted review
This red light mat changed my life!
This red light mat changed my life! After years of dealing with lower back pain, I have been blown away by the benefits of using the Nuvio red light mat. My pain has significantly gone down.
April 10, 2026
Unprompted review
Reply from Nuvio Recovery
Hi Bre,
Thank you so much for sharing your experience! We’re thrilled to hear that the red light mat has made such a positive difference in your life. Knowing that it has helped reduce years of lower back pain is incredibly rewarding for our team.
Thank you for choosing Nuvio!
The best red light mat I’ve ever…
The best red light mat I’ve ever tried!!!
May 25, 2026
Unprompted review
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