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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the pricing of products, finding them to be excessively high and not aligning with the perceived value. The customer service was frequently criticized for being unhelpful, unresponsive, and difficult to reach, with many people reporting issues with getting their problems resolved or even receiving a timely response. Reviewers also reported problems with product quality, with some items arriving faulty or breaking down shortly after purchase. Furthermore, the overall service experience was often described as poor, with issues ranging from unfulfilled promotional offers to unexpected changes in subscription plans. Conversely, a small portion of people were satisfied with the service, reporting quick connections to customer support and successful resolutions to their issues, such as receiving replacement parts.

What people talk about most

Product

Reviewers mention ambiguous feedback about products. While some customers praise the quality of NVIDIA's... See more

Price

Reviewers highlight negative aspects of price, consistently expressing dissatisfaction with the high costs of... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as abysmal and... See more

Quality

Clients share negative opinions on quality. Many reviewers report receiving faulty hardware, with some... See more

Service

Customers consistently note negative experiences with service. Many reviewers describe the service as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

GeForce Now advertises “unlimited” cloud gaming, but they kick you off once you hit an arbitrary monthly hour limit. It kills immersion—why pay for a “premium” service that slaps a hidden countdown on... See more

Rated 1 out of 5 stars

Shocking purchased an nvidia shield pro broke after 3 weeks trying to get a replacement is shocking constant lies told to you in chat to get rid of you . Someone will be in touch we are sorry no one... See more

Rated 1 out of 5 stars

I call customer service try get them to fix two games on there it's about 2 months and they still haven't come up with a solution about fixing game. I also ask them if I could get a discount or someth... See more

Rated 1 out of 5 stars

Bought a 2k laptop, resident evil redeem code was included, tried to redeem 2 days after, says its expired, reached out to Nvidia, nasty rep, 0 help, told me it was expired and I should had claimed... See more


Company details

  1. Cell Phone Store
  2. Computer and Accessories Store
  3. Computer Hardware Manufacturer
  4. Computer Store
  5. Electronics Store
  6. Software Company

Information provided by various external sources

NVIDIA is the world leader in visual computing technologies and the inventor of the GPU, which generates interactive graphics on workstations, desktop computers, game consoles, and more.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

543 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

Bought a 2k laptop

Bought a 2k laptop, resident evil redeem code was included, tried to redeem 2 days after, says its expired, reached out to Nvidia, nasty rep, 0 help, told me it was expired and I should had claimed it before, Told him that it was 2 days ago and receipt doesn't show any expiration, he told me tough luck and will not do anything about it.
Asked for the chat transcript from the guy, he said I will send it, never did.
Just avoid this bs company

May 18, 2026
Unprompted review
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Rated 1 out of 5 stars

They stealing music with there AI

They stealing music with there AI. Music thief, and copyright striked the original artist so she can not make money, but they are, thief, sad and pathetic use of AI teaching it to break the law.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

3 months now since they promised to…

3 months now since they promised to replace a defective shield pro and still nothing. Customer Service keeps giving me the run around. The unit was only a month old when it failed. They say they arent in stock. So I guess Customers dont matter. Will never buy from them again. Terrible company with the worst customer service

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Blatant Theft and No Communication

Placed an order for an expensive gfx card on March 23rd. Called my bank to authorize it when it was denied the first time, then the order was accepted and the money was withdrawn from my account that night. March 24th I wake up to an email saying my order was cancelled for no listed reason. Not even 24 hours had passed. I called to figure out the reason and was told there wasn't one, but it might have been a stock issue. I asked when I would be refunded, and was told it would take 10-12 business days. After 13 went by, I had to contact customer service again and I was told to wait 3-4 more. When I asked why again, they said that a product needed to land at the warehouse before it could be returned. WHAT PRODUCT? IT WAS CANCELLED IMMEDIATELY BY THEM. Why the hell am I the one who has to keep asking for my 700 dollars back? Were they just hoping I'd give up? It's April 26th and I've involved the bank now. I have to receive a single update from NVIDIA since April 10th. Completely unacceptable service.

March 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Just terrible

Unless you’re directly hooked up the an Ethernet cable you will get 0 game and download speed. Even the sound will lag.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

NVIDIA charged me 600 TL instead of 45 TL — then told me "not our problem"

I've been a GeForce NOW Founder member for years. My monthly payment was always 45 TL — until this month. The automatic payment failed, so I manually renewed through the system.

Instead of 45 TL, 600 TL was charged to my card. And my Founder membership was terminated — I was moved to a more expensive plan without my consent.

I contacted the local Turkish partner Game Plus on Sunday and Monday. No reply for 3 days.

So I went to NVIDIA Global Support. After finally reaching a live agent named Prakash, here's what happened:

Me: Explained the situation — incorrect charge, terminated Founder status, Game Plus unresponsive.
Prakash: "Game Plus provides the service in Turkey, we have no control. Contact them."
Me: "I've been trying for 3 days. Can you transfer me to someone who can help?"
Prakash: "We have no account for Turkey users. You must contact Game Plus."

So NVIDIA took my 600 TL, terminated my lifetime Founder benefits, and is now refusing to help — while their local partner ignores me.

If NVIDIA charges my card, NVIDIA is responsible. Passing me around and blaming Game Plus is not a solution.

Still waiting for a real answer.

March 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Prevented Me From Changing Settings

Nvidia "helpfully" decided to automatically install their app, without asking me. It "helpfully" decided to override my settings across ALL games, forcing it to the maximum (I have a 1660, so why maximum is entirely beyond me) and "helpfully" prevented me from saving any edits to the settings in-game when I made them.
I uninstalled that malware from my computer and hope it will "helpfully" never show its face again.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

I pay for the nvidia ge force and it is…

I pay for the nvidia ge force and it is a joke. It lags, i cannot enter the game, shutting down, connection is not working and i don’t always benefit the nvidia premium because it doesn’t work and one day I waited 2 hours to enter A LOBBY AND IT STILL DIND’T work. Right now i want to play and i cannot enter the game. Fix your platform, I pay for nothing!

February 6, 2026
Unprompted review
Rated 2 out of 5 stars

you forgot regular customers

NVIDIA makes amazing GPUs, no question. But lately normal gamers and PC builders are an afterthought.Most of the attention seems aimed at AI companies with huge budgets.

Not everyone is building an ai rig. Some of us just want a reasonably priced card for gaming, editing, or everyday work without paying luxury-brand money. Make real mid-range options that are actually affordable and available. Once again, your gpus are good. Just don't forget about normal customers please

January 22, 2026
Unprompted review
Rated 2 out of 5 stars

Ordered a graphics card and it was…

Ordered a graphics card and it was immediately faulty. The fact I can pay over half a grand for a card and it comes broken is absurdly unprofessional and just downright impressive.
Time to switch to AMD. NVIDIA has enough issues as is without selling you faulty hardware.

January 17, 2026
Unprompted review
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Rated 1 out of 5 stars

downloads at 20kbps..

downloads at 20kbps... and constantly stops. No issues with my connection or speed. Takes over a day to install the driver? I will be returning the card and buying amd

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Gamers built this company

Gamers built this company, we bought cards for years and made them rich. We now get slapped in the face with the prioritization of AI $lop crap nobody asked for. Soon price will be unobtanium for most while affordable stock vanishes. All for data center profits! I'm done with NVIDIA and will make my 3080 and 2070 last as long as I can, even if it means playing older Indie games.... which really isn't a bad thing! I might pick up an affordable AMD 9070 soon before GPUs get out of my range. I will NEVER pay for Cloud Compute!

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

May nvidia get ruined

I hope someone will take their place this company is doomed. They are too focused on their stoopid ai and even started scamming ppl .
Honnestly i hope they will fail and get ruined by their own stoopidity

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

As a once-proud manufacturer of quality…

As a once-proud manufacturer of quality graphics cards for consumers and corporations alike,
Nvidia’s fall from grace is a lesson to us all, with great power comes great responsibility, something Nvidia has shown they are unable to handle.
The quality of their products does not align with the price and is neither worth your money nor your time.
Luckily, there are other and better competitors on the market who value their customers and their products more than Nvidia does.

Be good to yourself, and don’t waste your energy on Nvidia.

January 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Costumer Betrayal

They build their fortunes of gamers and pc builders, and what is their way of thanking their loyal costumers?
They decide to focus on AI slop and raise their prises 150%…
Even if this shitty company backtracks, I am never investing another penny with them again.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute Trash

If i could give this AI slop company a zero star i would. Everyone at this company should quit and the owners should lose everything and never be allowed to own even a penny

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

NVIDIA is a Scam

NVIDIA prioritizes what is financially and visually profitable for themselves rather than customer experience/service.

NVIDIA is not only a corporate clown of a company, but they also fail to provide their customers with fundamental needs; truly a corporate sellout.

November 21, 2025
Unprompted review

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