N V L T Y London Reviews 

Sizing was poor, paid for next day and had to pay return also

Certified. Order came next day, had to make a change to my order and this was done swiftly. They are very responsive.

Great quality same look as on picture

Whilst the delivery is always prompt, if you ever dare to return (which you must pay for) an item, don't expect your refund for a while. As I write this review, I am still waiting for an email regarding refunds from returns that were delivered on the 3rd and 8th July respectively.

Fast shipping, excellent quality of clothing. My favourite clothing brand now.

NVLTY has quickly become one of my favourite clothing brands. The clothes are , well-made, and incredibly comfortable to wear. The quality exceeds expectations, and the customer service was excellent. I will definitely be purchasing from them again.

I genuinely wish I could recommend NVLTY, but this has been one of the worst online shopping experiences I’ve had.

I placed my order on 29 June, selecting Next Working Day Delivery because I needed the items before travelling. Instead of receiving my order promptly, I spent nearly two weeks chasing customer service for updates. Even as I’m writing this review, my order still hasn’t been fully fulfilled.

What followed was a masterclass in poor communication.

Initially, I was repeatedly told my order was simply “being processed.” After several emails, they finally admitted there had been an inventory error and one of the items I’d purchased wasn’t actually in stock. Had they been transparent from the start, I could have made alternative arrangements.

I agreed to a replacement item, which was eventually delivered. However, my second item still wasn’t dispatched.

What made the experience even worse was the constant stream of contradictory information. I was told the remaining item was in stock, that my order had been split, that my case had been escalated, and that an urgent dispatch request had been raised. I was even told in writing that it would be dispatched within 24 hours. That deadline came and went, and the item still wasn’t shipped.

At no point did anyone provide a genuine explanation for why an in-stock item couldn’t be dispatched. Every update only came after I contacted them first, and every promise was followed by another delay.

The worst part isn’t even the delay—it’s the complete lack of accountability. Every update contradicted the last. Every deadline they set themselves came and went. I had to do all the chasing while they repeatedly failed to deliver on what they told me.

The customer service team were polite, but politeness doesn’t make up for poor communication, broken promises, and a complete lack of transparency. For a company that advertises Next Working Day Delivery, this experience fell far below what I’d expect.

Even at the time of posting this review, my order remains incomplete.

This experience has completely destroyed my confidence in NVLTY. The clothes may look good, but the customer service and fulfilment are genuinely shocking.

I won’t be ordering from them again, and I certainly wouldn’t recommend relying on them if you need your order by a specific date.

Qality it's Really 👎
Im talking The last two items

Honestly speaking you guys service is top notch and I give it to your team…I bought the wrong size in small instead of large,reached out to the them via email and they helped me with all of the processes while making sure I get the right size and still communicate effectively…the hoodie as well TOP NOTCH in capital letter..lol❤️

The items was lovely, true size even the quality was perfect...
I have plan to get a short now..

Each time I order from you and it say next day delivery that has never been true my orders always takes 4days and more

Excellent product fits well and looks amazing!

I asked for a refund on my jeans I never Recieved and I haven’t recieved my money back. Service is terrible

Ordered a denim shirt and shorts to match. The delivery was quick and the quality of the clothing was very good. Will defo be purchasing again.

Mr Best 👍🏾

Very good,clothes are quality material and fit perfectly

I ordered a tracksuit and the top was the correct size and the bottom was not the size I ordered

One of the worse companies I’ve ordered clothing from, you can’t get worse than this! I’ve ordered a set on Tuesday for next day delivery and on Thursday only a top has arrived with no shorts all now I am still waiting for the shorts so it’s completely ruined my day on Saturday for when I had it planned to wear for my event!! I was told that I will receive it on Saturday and still not communication or update will be the very last I will order from this place I will avoid at costs!!👎🏾👎🏾

Great product and fast delivery

The best brand and quality clothing line going

Good garments