N V L T Y London Reviews 

6,922
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 789 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the clothing for its impressive quality, excellent fit, and stylish design, noting that items consistently look just like the promotional photos. Many shoppers also highlight that online orders often arrive promptly, making the whole purchasing process remarkably smooth and efficient for most regular buyers. Some reviewers were not happy with unexpected delivery delays, missing pieces from their packages, and receiving incomplete shipments on multiple occasions. People additionally mentioned experiencing prolonged waiting times for refunds, very poor communication, and persistent difficulties getting helpful responses from customer support.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, presenting a stark divide in customer experiences. On one... See more

Delivery service

Consumers find delivery service experiences to be ambiguous. While many reviewers praise the exceptionally... See more

Order

Clients share ambiguous opinions on order, reflecting a stark divide in their shopping experiences. While... See more

Quality

Customers consistently report satisfaction with the high quality of clothing. Reviewers frequently highlight... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise top-notch... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I do tend to like NVLTY clothing. But I do think having to pay £4.99 for returns is annoying. I received a faulty item a few months ago and was required to pay £4.99 to return it. Which I didn’t even... See more

Company replied

Rated 5 out of 5 stars

Honestly speaking you guys service is top notch and I give it to your team…I bought the wrong size in small instead of large,reached out to the them via email and they helped me with all of the proces... See more

Company replied

Rated 5 out of 5 stars

When you see the models wearing the clothes you think it’s to suit them… The tracksuit I brought fitted perfectly, stylish and was of great quality. Exactly how I envisioned it. Will be buying from he... See more

Company replied

Rated 5 out of 5 stars

If anyone's looking for alternatives to top designer jeans such as Balneciaga Lost Tapes, etc, the Vintage Stacked Jeans from NVLTY are a great pair. You can tell they take quality seriously and pay a... See more


Company details


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3.2

Average

TrustScore 3 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.2

All reviews

(6,922)

773 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

One of the worse companies I’ve ordered…

One of the worse companies I’ve ordered clothing from, you can’t get worse than this! I’ve ordered a set on Tuesday for next day delivery and on Thursday only a top has arrived with no shorts all now I am still waiting for the shorts so it’s completely ruined my day on Saturday for when I had it planned to wear for my event!! I was told that I will receive it on Saturday and still not communication or update will be the very last I will order from this place I will avoid at costs!!👎🏾👎🏾

June 30, 2026
Unprompted review
N V L T Y London logo

Reply from N V L T Y London

Hi,

We are sorry to hear that! If the shorts still haven’t been received please send us an email to contact@nvltylondon.com and a member of the team will get this sorted for you asap.

Apologies for any inconvenience caused.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Great product and fast delivery

Great product and fast delivery

June 19, 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Sean,

Thank you for your kind words! We really appreciate the review.

Kindest Regards,
N V L T Y

Rated 5 out of 5 stars

Good garments

Good garments

June 17, 2026
N V L T Y London logo

Reply from N V L T Y London

Hi,

Thank you for your kind words! We really appreciate the review.

Kindest Regards,
N V L T Y

Rated 5 out of 5 stars

This line of clothing is just up my…

This line of clothing is just up my street im glad I choose this brand

June 16, 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Cam,

Thank you for your kind words! We really appreciate the review.

Kindest Regards,
N V L T Y

Rated 5 out of 5 stars

NVLTY is an excellent and outstanding…

NVLTY is an excellent and outstanding company in every way and the clothing is high quality the workmanship is second to none and the clothing is unique there's lots of choice and also discounts which is great thankyou NVLTY I recently purchased an outfit for my son it's stunning it fits my son perfectly and we both love it and the colours outstanding as are the unique designs at NVLTY we are over the moon with every purchase from NVLTY and i cannot praise NVLTY and thank them enough for all their very hard work it's greatly appreciated in every way thankyou NVLTY for an excellent and outstanding service in every way your simply the best.😊👍💋

June 27, 2026
N V L T Y London logo

Reply from N V L T Y London

Hi,

Thank you for your kind words! We really appreciate the review.

Kindest Regards,
N V L T Y

Rated 5 out of 5 stars

Items arrived as specified annd great…

Items arrived as specified annd great quality and as shown in photos. Arrived within 2 days in great packaging

June 14, 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Eddie,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Very good and it came quick

Very good and it came quick

June 17, 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Jessica,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 1 out of 5 stars

I haven’t received my parkage.

I haven’t received my parkage.

June 15, 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Louis,

Unfortunately your order was returned to sender as your door number wasn’t included with the address details entered at checkout.

If you would like the order to be resent please email our costumer service team (contact@nvltylondon.com) with your full address details so we can make any changed and have the order resent.

Kind Regards,
N V L T H

Rated 5 out of 5 stars

My experience

Quality of the clothing i ordered and efficient delivery

June 10, 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Nathan,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Very good quality clothing

Very good quality clothing

June 9, 2026
N V L T Y London logo

Reply from N V L T Y London

Hi,

We’re glad you’re happy with your order! Thank you for your kind review.

Kind Regards,
N V L T Y

Rated 1 out of 5 stars

nvlty London clothing is a scam

nvlty London clothing is a scam , it runed by cons and a bunch of lazy employees , please don't order anything from them unless you want to loose your money.
I ordered with them outfits worthy thousands a couple of months ago till today they never did the dispatch.
The don't communicate at all .. nvlty is 💩 shit, try them at your own risk expecially if you're overseas they'll make you regret for putting your trust in them

April 17, 2026
Unprompted review
N V L T Y London logo

Reply from N V L T Y London

Hi,

We are sorry to hear you have had a negative experience. If this still hasn’t been resolved please contact our customer service team via email with your order number - contact@nvltylondon.com so we can get this sorted for you.

Kind Regards,
N V L T Y

Rated 1 out of 5 stars

They never deliver orders

On the 18th of May 2026, I purchased clothes from NVLTY London for £664.91 (which cost me $1,300 AUD). They gave me Order number #365204 to track my parcel, only to realize the order number was fake. I have been trying to reach them through their site and email, and they keep telling me the exact same thing: 'Your order will be dispatched in 3 days and you'll receive it in 10 days.' It has been a month now, and they keep making excuses. They are stalling, and when I ask for a refund, they claim they cannot process it because the order is more than 14 days old. To this day, they have not dispatched my order. This is severely affecting my mental health.

May 18, 2026
Unprompted review
Rated 4 out of 5 stars

Good

Ok came on time quick last time mess up order

June 11, 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Shane,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

My experience was smooth and very…

My experience was smooth and very efficient I got my Jeans right on time for my event and the jeans was amazing quality and fit perfectly.

June 11, 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Emmanuel,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 1 out of 5 stars

Poor customer service, expect delays and zero communication!

I placed an order on 2nd June after being promised next-day delivery at the time of purchase. I ordered two items of clothing as a present for a special occasion for my husband. Nearly two weeks later, on 13th June, I am still waiting for the remainder of my order and have received virtually no communication from the company.

After the expected delivery date passed, I contacted the company to chase my order. I received a short response apologising for the delay and inconvenience and was advised that my order would be dispatched within 1-2 working days. In my response, I explained that I had placed the order in good faith based on the advertised delivery times and expected to receive it the next day, or at the very latest the day after. I asked for an explanation for the delay and why this was not communicated to me. Despite this, my email has gone unanswered.

Only after I chased the order myself was part of it eventually dispatched. However, I am still waiting for the rest of my order, with no updates, no explanation for the delay, and no response to any of my further attempts to contact customer services.

The lack of communication has been the most frustrating part of this experience. Delays can happen, but completely ignoring customers who have already paid for their goods is unacceptable. When you spend money with a company, you expect at least a basic level of customer service and transparency.

Based on my experience, I would strongly advise potential customers to be cautious. Expect delays, expect to have to chase for updates yourself, and do not expect timely responses from customer service, if any at all!!

Very very disappointing experience!

June 2, 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Shereen,

We sincerely apologise for the delays with your order, this is not the service we aim to provide. We have been in contact with you via email regarding the item that is still missing from the order as there has been an issue with it.

Please get back to us at your earliest convenience so we can get this sorted for you asap.

Thanks for your patience and apologies for any inconvenience caused.

Kind Regards,
N V L T Y

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