Northumbrian Water Group plc Reviews 172

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers are pleased with the staff, frequently highlighting their professionalism, helpfulness, and knowledge. People often praise the quick response times for issues like blocked drains and leaks, and appreciate the convenience of using WhatsApp for customer support, finding the team responsive and efficient. However, some people were dissatisfied with the customer service, describing it as abysmal and non-existent at times, with reports of unhelpful and even hostile interactions. There are also concerns regarding payment issues, including difficulties with direct debits and disputes over charges, which some felt impacted their credit scores. A few other people also felt that communication was poor, with a lack of follow-up and accountability from the company.See more

Reviews shaping this summary

Molly on WhatsApp & Nadia over the phone were excellent. My bills have increased hugely clearly due to a fault but both reps were very good in assisting and arranging an engineer to attend in under a... See more

Tenant moved out so informed water company of this as outstanding debt owed from tenant. They said to me as the landlord they would offer free water supply for me to decorate, wash floors and make c... See more

Visit from Jack Watson recently to carry out random water sampling in our home. Jack was polite, professional and very knowledgeable. It was an absolute pleasure to answer the door to this young man... See more

I used the WhatsApp messaging service to contact Northumbrian Water about a non-emergency issue. They replied within the hour. Molly, the customer service agent, was very helpful. She answered my ques... See more