Jaden was quick to understand the issue and help us sort it out asap. Even emailed us details so we could get back and search out water meter location even though we had closed the account. Jaden took... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was returning a call from SES and Leticia, the person who helped with my query, quickly identified why SES called. Noted down that the outstanding bill would be paid soon, offered an alternative in... See more
Company replied
Jaden was very helpful. He explained clearly why I hadn't already heard back in respect of an account closure. He reviewed the information and, as promised, called back to confirm that everything was... See more
Company replied
After calling your business and leaving a phone back number - Aslam Francis kindly called me back within the 10 minute slot. He listened carefully to my problem and assisted in updating my account an... See more
Company replied
Company details
Written by the company
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Contact info
London Road, RH1 2JH, Redhill, United Kingdom
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4.6
Excellent
264 reviews
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Ethun Heuvel
April 27, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear the agent was patient and helpful. We’ll be sure to pass on your kind words.
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polite and helpful assistance
polite and helpful assistance, Dayyaan Wentzel was good and explaining the process and was efficient in how long he took to assist.
April 23, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We’re pleased to hear that Dayyaan was able to explain the process and provide helpful assistance. We’ll be sure to pass on your appreciation. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Refund query
Zhara responded quickly and helpfully to finally sort out an ongoing refund query. She kept me informed at each stage. Much appreciated
April 22, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We’re pleased to hear that Zhara was able to resolve your refund query efficiently and keep you informed throughout the process. We’ll be sure to pass on your appreciation to her. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Zubair helped me sort a longstanding…
Zubair helped me sort a longstanding issue. He was kind and helpful and made sure the problem had progressed in the right direction. Excellent customer service.
April 22, 2026
Unprompted review
Reply from SES Business Water
Thank you for sharing your experience. We’re delighted to hear that Zubair was able to help resolve your longstanding issue and ensure it progressed in the right direction. It’s great to know his kindness and commitment made a positive difference. We’ll be sure to pass on your feedback to him. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Brent Allen was brilliant
Brent Allen was brilliant and very clear. Answered my query very efficiently and was very helpful.
April 17, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Brent Allen was clear, efficient and helpful in resolving your query. We’ll be sure to share your kind words with him.
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Customer Service Team Munashar was very…
Customer Service Team Munashar was very helpful with my query. She understood my query and dealt promtly.
She deserve 5 star from me
April 16, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Munashar was helpful, understood your query and dealt with it promptly. We’ll be sure to pass on your kind words—she’ll be pleased to receive your five-star rating.
Call to update the account with a new…
Call to update the account with a new contact name. It sorted in a few minutes. Very happy.
April 15, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear your account update was handled quickly and efficiently. We appreciate you taking the time to share your experience.
I have been trying to get a bill from…
I have been trying to get a bill from this company for about two years and have been thwarted but today I spoke with Ethan Heuvel and got first class service he has redeemed the company and I will ask for h8m next time I phone
April 14, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback, and please accept our apologies for the frustration you’ve experienced. We’re delighted to hear that Ethan Heuvel provided first-class service and turned things around. We’ll be sure to pass on your kind words. Thank you for taking the time to share your experience.
Helpful staff and it didn't take long…
Helpful staff and it didn't take long to be connected to a person
April 13, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear your call was answered quickly and your query was resolved within minutes. We appreciate you taking the time to share this.
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Phone was answered almost immediately
Phone was answered almost immediately. Query resolved within minutes.
April 13, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear your call was answered quickly and your query was resolved within minutes. We appreciate you taking the time to share this.
I would like to express my sincere…
I would like to express my sincere thanks to Dillon for the excellent service at SES business water. He was polite, professional, and very willing to help, providing quick and clear solutions to my issue. This level of customer service truly makes a difference and deserves to be recognized. Well done!
April 13, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We’re delighted to hear that Dillon provided polite, professional and efficient service, with clear solutions to your issue. We’ll be sure to pass on your recognition—this is exactly the standard we strive for.
Ethan Heuvel provided excellent…
Ethan Heuvel provided excellent customer service, he was calm, polite, professional & provided me with all the information I needed to start the process that should resolve my issue.
April 9, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Ethan Heuvel provided calm, polite and professional service, and gave you the information needed to begin resolving your issue. We’ll be sure to pass on your kind words.
he was patient and helpful
April 9, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear the agent was patient and helpful. We’ll be sure to pass on your kind words.
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Reply from SES Business Water
Thank you for your feedback. We’re glad to hear that our team was able to help and address your issues. We appreciate you taking the time to share your experience and will continue striving to provide thorough and effective support.
A company hiding behind its existence…
A company hiding behind its existence in South Africa and NOT acting on behalf of its UK business employing it.
Absolute shambles of a business, contract should be cancelled.
I have had a complaint running since early 2025 and then really into the groove from August 2025.
Staff fail to understand their own complaints procedure and do not comply with it. Responses are negative and try to place the onus on the customer.
I have been due compensation and trying to obtain it is laughable. I provided an incorrect bank number by one digit and their response is "it has been processed and cannot be recalled or amended" despite me advisng them of correct details. Absolute nonsense.
A complaint against the payments team has also been lodged due to their incompetence. Last response was 30.1.26 with "Thank you for your patience while this is reviewed" - how long does it take?
A different complaints handler every time an email is sent. No one will take individual ownership of complaints. They will not even provide the name of any senior staff - shocking. No contact numbers within the UK.
Now telling me a payment was sent on 2nd March 2026 and that from an email of 24th March a payment would be received by the end of that week. Neither has been received and a "deadlock" response now received. They clearly have no idea.
I have now referred to CCW - Consumer Council for Water to try and resolve.
Other reviews offer the same negative feedback.
An absolute embarrasment to the business community
STEER WELL CLEAR OF SES BUSINESS WATER AND ITS CALL CENTRE/ADMINISTRATION CENTRE bacause they are both simply not up to job.
April 2, 2026
Unprompted review
Constantly calling my sons phone…
Constantly calling my sons phone number, hes only 8! Calling all day long, absolutely ridiculous, not even a customer, would love to know where they got my number
April 2, 2026
Unprompted review
Reply from SES Business Water
Thank you for providing the information to help us look into your concerns about the unexpected phone calls. We’ve now updated our records and corrected the error. Thank you for taking the time to share your experience.
Good Afternoon,
We are sorry to hear that your son is receiving phone calls from us, we would like to investigate this and ensure that this does not happen again.
Please can you email us at solvemyproblem@sesbusinesswater.co.uk with further details including the number the calls are being received to.
Kind Regards
SES Business Water
I was extremely impressed with the way…
I was extremely impressed with the way that Zubair handled my situation from my first contact with him. He understood my position and dealt with it accordingly. He called me back when he said that he would and even called me back again when I was busy to talk. I’d give him 10/10 for customer care and the world would be a better place if more people were like him.
April 2, 2026
Unprompted review
Reply from SES Business Water
Thank you for sharing your wonderful feedback. We’re thrilled to hear that Zubair provided such attentive and considerate support throughout your experience. It’s fantastic to know that he understood your situation, followed up as promised, and made such a positive impression. We truly appreciate you recognising his exceptional customer care, and we’ll be sure to pass along your kind words.
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Dillon provided excellent customer…
Dillon provided excellent customer service.
March 31, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Dillon provided excellent customer service. We take pride in delivering high-quality support and truly appreciate you taking the time to share your experience.
The call handler was very helpful
The call handler was very helpful, resolved the issues promptly and kept me updated.
March 31, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re glad to hear that our call handler was helpful, kept you updated, and resolved your issues promptly. Providing timely and attentive service is a priority for us, and we appreciate you taking the time to share your experience.
Ethan Heuvel was extremely professional…
Ethan Heuvel was extremely professional and helpful. We hope that his efforts will clarify and progress this unresolved situation.
March 30, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re glad to hear that Ethan Heuvel was professional and helpful in assisting you. We hope his efforts continue to bring clarity and progress to the situation, and we appreciate you taking the time to share your experience.
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