From ordering online to delivery the whole process was so easy. The staff kept me updated with my order via email and on the day of delivery rang me back after I contacted them asking for a delivery... See more
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See what reviewers are saying
Have used NWT at Waterfoot several times and have always been pleased with the service and professionalism. I recently placed a small order with Matt who was brilliant. He was very obliging and his cu... See more
Company replied
NWTT Winsford ! Just wanted to say how amazing the team is especially Will and Steve ! Always greeted with a smile ! I am a midwife but recently have been trying my hand at DIY in my home ! They alway... See more
Company replied
I've used the Waterfoot branch many times now. The level of service is excellent and they've never let me down - last minute deliveries and even unloading the wood and carefully putting it round the b... See more
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Company details
- Lumber Store
- Aggregate Supplier
- Do-it-Yourself Shop
- Fence Supply Store
- Hardware Store
- Home Improvement Store
About North West Timber Treatments
Written by the company
North West Timber Treatments (NWTT) is a proud, family-owned timber and builders merchant, and the leading independent supplier of timber, decking, and building materials across the North West of England.
With over 30 years of experience, we’ve built a strong reputation for delivering high-quality products, exceptional service, and outstanding value. Whether you're a DIY enthusiast, a professional tradesperson, a contractor, or a local authority, we’re here to support your project—big or small.
All our depots are fully stocked with a wide range of timber and building materials, and our knowledgeable team is always on hand to offer expert advice and friendly service. At NWTT, we’re committed to keeping our prices competitive while maintaining the high standards our customers have come to expect.
Shop fencing Shop decking Shop timber materials Shop monthly offers
Call into one of our NWTT stores today for inspirational ideas, friendly faces and competitive prices. We have everything you need to transform your outdoor space in an instant. Our friendly & knowledgeable team are on hand to help!
Contact info
NWTT House, Lockett Road, South Lancashire Industrial Estate, Wigan, WN4 8DE, Ashton-in-Makerfield, United Kingdom
- 01942 720777
- sales@nwtt.co.uk
- nwtt.co.uk
4.8
Excellent
924 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Insulation
Ordered some insulation and they did there best to deliver it the next day 10 out of 10
April 30, 2025
Reply from North West Timber Treatments
Thanks so much for the great feedback! We're really pleased we could get your insulation to you quickly – our team always aims to go the extra mile. Hope to see you again soon!
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Delivery driver & staff at St Helens
The team in the shop at St Helen's can not do enough for you and the delivery guy, Peter M, wow went more over and beyond for us sorting out part of our order! What a true gent! Thank you all for a great experience and great quality goods too! We will be back!
June 2, 2025
Unprompted review
Reply from North West Timber Treatments
What a fantastic review – thank you! We're so glad to hear the St Helens team and Peter M went above and beyond for you. We'll be sure to pass on your kind words. Looking forward to seeing you again soon!
Reply from North West Timber Treatments
Thanks for the great feedback! We're so pleased to hear everything arrived on time and that you were happy with the quality and service - our drivers always aim to deliver with a smile!
Delivery was excellent
Delivery was excellent. However, the quality of wood was not as expected. Offer was 'we can pick it back up' was not that was helpful as I needed it for a project.
April 29, 2025
Reply from North West Timber Treatments
Dear Antony,
Thank you for taking the time to share your experience. While we’re glad to hear that delivery met your expectations, we’re sorry to learn that the timber quality wasn’t what you anticipated—especially when you needed it for an important project.
If the timber remains unused, we’d love the opportunity to make this right. Please reach out to us at sales@nwtt.co.uk or call 01942 720 777, and we’ll arrange a swap to help you stay on schedule.
Your feedback is invaluable, and we appreciate the chance to improve. We hope to turn this experience around for you and look forward to resolving it.
Reply from North West Timber Treatments
Thanks so much for the kind words! We're thrilled to hear you're happy with the quality, price, and service. Always here when you need us!
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Water foot Branch
Great customer service and guys. Delivery well within time frame. Good availability on products. Always use NWTT for timber etc. Highly recommended
June 3, 2025
Unprompted review
Reply from North West Timber Treatments
Thanks for the fantastic feedback! We're so pleased to hear you always choose NWTT and that our team and delivery service continue to meet your expectations. We really appreciate the recommendation!
Excellent products and prices
Excellent products and prices, great delivery service as always
April 28, 2025
Reply from North West Timber Treatments
Thanks so much! We're really glad you're happy with the products, prices, and delivery service. Always a pleasure to help - we appreciate your continued support!
Lee in the office and Scott on the van…
Lee in the office and Scott on the van from the Waterfoot branch, were both very helpful, thanks guys.
June 2, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for the shoutout! We’re glad Lee and Scott were so helpful - we’ll be sure to pass your thanks on to them. We appreciate your support!
Excellent fencing provided quickly and…
Excellent fencing provided quickly and with a smile. So good I did a repeat order for the front garden too!
April 28, 2025
Reply from North West Timber Treatments
Thank you for the fantastic feedback! We're delighted to hear you were happy with the fencing and service - and even more that you came back for a repeat order! We really appreciate your support!
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Lovely friendly staff in Lymm
Lovely friendly staff in Lymm and easy to order online and delivered as expected.
May 4, 2025
Reply from North West Timber Treatments
Thank you for the kind words! We're glad to hear you found the online ordering simple and had a smooth delivery experience. The team in Lymm will be thrilled to know their friendly service made a difference. We appreciate your support!
A very prompt delivery from ordering
A very prompt delivery from ordering. The driver was excellent and dropped the delivery as close as possible to my rear gate. Very friendly and helpful. Would highly recommend.
Thanks.
May 4, 2025
Reply from North West Timber Treatments
Thank you for the great feedback! We're really pleased to hear your delivery arrived promptly and that our driver was able to place it right where you needed. We'll be sure to pass on your kind words to the team - we appreciate the recommendation!
X 3 fence panels
Ordered after viewing the website, the staff were extremely helpful and informative. Telephone manner was prompt and polite. Delivered at my convenience due to work commitments, arrived on time and the driver set my order down, again, for my convenience. Excellent quality product, would highly recommend.
May 3, 2025
Reply from North West Timber Treatments
Thank you for the fantastic review! We're so pleased to hear our team were helpful and polite throughout, and that delivery was arranged to suit your schedule. It's great to know the product quality met your expectations too — we really appreciate the recommendation!
I have never found a more helpful…
I have never found a more helpful company. From initial call the young lady called me back every time she said she would. supporting me with earliest availability and delivering to my home to help in a crisis. Then to receive the level of care on the Saturday from Josh the manager Scott and Gary the delivery driver. They went out of there way to help me. I have never received such excellent service. Will always use Nwtt now.
May 31, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you so much for your incredibly kind words! We're truly touched by your feedback and so pleased we could support you when you needed it most. We'll make sure Josh, Scott, Gary, and the team know how much their efforts meant to you. We're proud to have earned your trust and look forward to helping you again in the future!
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Broken flags in pack's and u don't want…
Broken flags in pack's and u don't want to replace them
May 3, 2025
Reply from North West Timber Treatments
Hi, we're really sorry to hear about your experience, and we’d really like to resolve this. We want to understand exactly what’s happened here so we can do our best to help. Would you be willing to give us a call on 01942 720777? Or if you prefer, you can email us at sales@nwtt.co.uk.
Good service
Good service. Delivery driver very helpful put my timber delivery exactly where I wanted it.
Good quality timber and great price on the deck8ng screws.
May 2, 2025
Reply from North West Timber Treatments
Thanks for the great feedback! We're pleased to hear you were happy with the service, quality timber, and pricing on the decking screws. We'll pass on your kind words to the delivery driver too!
Recommend
Always good service from NWTT.
Easy to order online.
Delivery date able to be selected to suit you.
April 30, 2025
Reply from North West Timber Treatments
Thanks for the lovely review! We're glad you find the service reliable and the online ordering process straightforward. Great to know the flexible delivery dates are a help too!
Repeat customer of North West Timber
Repeat customer of North West Timber. Found them to be great value for money, always prompt with their delivery with a good quality product. Would always recommend to others.
April 22, 2025
Reply from North West Timber Treatments
Thank you for your continued support and this fantastic review! We're so pleased to hear you’ve consistently had a great experience with us. Really appreciate the recommendation!
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Decking timbers
Very good service from sales to delivery, competitive prices and only down the road from me, brilliant.
April 29, 2025
Reply from North West Timber Treatments
Thank you for the great review! We're glad you had a smooth experience from sales to delivery, and even better that we're just around the corner! We look forward to seeing you again soon.
Good customer service, delivery and fence panels
Delivery was prompt and the driver was helpful. The panels are the best and last the longest.
April 29, 2025
Reply from North West Timber Treatments
Thanks for the great feedback! We're glad the delivery went smoothly and you're happy with the quality of the panels. We appreciate your support.
Aggregate delivery
On time great price quality aggregates. Delivered with care and attention to customer instructions. Highly recommend.
April 28, 2025
Reply from North West Timber Treatments
Thank you for the brilliant review! We're so pleased to hear the aggregates were great quality, well-priced, and delivered just as requested. We really appreciate the recommendation!
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