NYDJ Reviews 

Terrible experience. From placing the order i awaited the 48 hour delivery, I waited and waited, nothing. When I contacted them they couldn't find my order, said it was a wrong order number, directed me to a EU website, they also could not find it, I was thinking I had ordered from a scam website. After tooing and frowing they then out of the blue they said they had had a problem internally and that my order was to be dispatched, by this time i had lost faith totally in them. I did ask for a refund but they said it was too late. No tracking was available to me. The jeans did eventually arrive. It has been the most stressful purchase I have ever made and I still am no wiser to what went wrong.

Requests for reviews can be dangerous when my bad experience hasn’t been resolved!

my order did not arrive - i have had communication from customer service with respect to this and they are totally ineffective - i also have NOT RECEIVED A REFUND - nor a replacement i now feel scammed

If I could select a negative star I would.
I need a return label as the QR code for a return doesn’t work. I’ve emailed and called for over a week. No response.
Their sizing is very far off, even with suggested ordering.
Don’t order from this company.

I deeply regret buying from this company online; not only do I have to pay £5 return postage (on an item way over £100), the only courier they accept is not in my area so it means I have to do a return journey of over 70 miles in order to do this, despite there being trusted alternatives in my town.
I returned the jeans as the colour was garish and they were made out of a stretchy knit which was not the quality I was looking for.
I will not buy from this company again.

Well i have made numerous orders with this company and only one return.
Easy to use website two click order and payment.
Usually arrives in 2 days.
So all in all i love NYDJ products and order experience.
Returns take longer but ok i can accept that.

Easy ordering, quick delivery, great products and good fit

Nice jeans still too tight for me so returned but great choice of styles!

I would like to endorse the bad reviews for this company on Trustpilot.
I have written a review at the beginning of 2026 regarding my experience with the USA site.
I would like to warn customers to take heed when using the US or European website.

Good service, lovely flattering jeans and trousers. Good with returns when required.

Product was fantastic quality and arrived promptly

Very fast respons.
Great fit.
Excellent service.

Instagram ad very misleading. Thought I had bought proper jeans - the word “jeans” was used. Instead, synthetic stretch trousers that show every bump and bulge arrived. Horrible.

Have been waiting over 1 month for my trousers and still haven’t received them. Had to request a refund from PayPal & ask them to investigate. Tracking number offers no information. Totally unacceptable & would not recommend! I should have read these reviews prior to my purchase.

Fabulous trousers. I want to buy a pair of each colour. Great fit and fabric quality. Thank you.

Mistakenly ordered from the US site, and it’s been a month with no sign of my goods. I wrote to them trying to find out where my order was and they told me the order had been raised and gave a tracking number. Advised that as soon as the goods had left they would let me know. That was a month ago! I have now demanded my money back, but don’t hold out much hope. Shocking customer service. NEVER ORDER FROM AMERICA!

Black jeans come up a completely different size to blue denim ones. I have two pairs of blue denim jeans in a size small which fits me perfectly. The small in the black jeans I couldn’t even get over my hips let alone do up. Last year I tried a size medium in the black jeans and they were enormous. I presume they’re made in different factories but it would be nice to have consistent sizing.

The sizing is impossible. I have sent five pairs back. I have a pair of jean's in a size 6 which fit and a pair of size 2 which also fit. £5 to send each pair back is ridiculous.

Great jeans. Great shape and good quality material and quick delivery.

Order went thru, product arrived two days later as promised. Excellent servise.