NYDJ Reviews 

Impossible company to deal with. Not clear the orders are coming from overseas. Paid £16 carriage. Not acceptable.when the jeans arrived they were a poor fit.

Truly appalling refund service. I have received my refund today 5th of May, despite having returned on 16th April.
They blame THEIR courier service. The instant you purchase, they take your money so why is the refund not granted so readily? I will never use them again.

ATROCIOUS CUSTOMER SERVICE! I need to return some trousers and was shocked to discover that they have to be sent back to California! I expected that, as I am in the UK that the item would be despatched from a UK warehouse, not from the US! The returns process is a NIGHTMARE - the labels they send you are meaningless. I attached the label to the parcel and took it to the post office who wouldn’t take it as it hadn’t been paid for so…what is it for? I now have to find a courier who will accept this package as return merchandise. The only options on Parcels-to-Go are - business or gift and this is neither!
DON’T BUY FROM THIS COMPANY UNLESS YOU ARE SURE YOU ARE GOING TO KEEP THE ITEM.
It’s going to cost me a lot of money to get this back to California. How mean of them to just say ha ha, your mistake, your problem. So much for customer satisfaction….

good quality jeans although tbh probably rather expensive - the only real downside is that you have to chase up your refund when you return an order otherwise it takes a rather long time to be processed

Terrible! I ordered through nydj.co.uk (order no 9517), and 10 days have gone by since my order ‘shipped’. The tracking still shows that Royal Mail are still expecting it. The phone number doesn't work, the company is apparently based in The Netherlands, not the UK! Update - after many emails I did eventually get my money refunded so this is not a complete scam, but I certainly wouldn’t use them again. NYDJ jeans are fab - I got them elsewhere!

Beware UK consumers. These jeans may be shipped to you at no charge but you'll have to pay full costs to return jeans to the US. I

Beware when ordering from UK that you are not on their USA site, as I was. Item took weeks to deliver and now the item I want to return has to be sent to the US. I phoned their UK customer Service centre, who said they could not help as they operate as separate entities.

They don’t tell you on their web site that it takes weeks to deliver! It’s now been a month since I ordered, so if you want it in a hurry don’t bother!

The two stars are in recognition that the jeans are good and were delivered on time, the subsequent customer service deserves nil point. I wish I had read the reviews here before ordering but I, mistakingly, had faith in the integrity of the NYDJ website.
I ordered two pairs of jeans from nydj.co.uk to check what size I needed, this is a recomendation on the website. Both pairs arrived promptly. I decided to keep one pair and return the other. I noticed there was no return label included with the jeans and then the saga began. Despite the website claiming their easy return process, I'm afraid it appears to be anything but.
Paying by Paypal I noticed my payment had gone to Martens Fashion Group BV - a Dutch company. Despite numerous contacts - only by email, the contact phone numbers given on nydj.co.uk, or for Martens Fashion Group are not recognised - I have been unable to get a return label and I have the distinct impression that I am being fobbed off. They have my money, there is a promise on the website of free returns but this is not forthcoming. I consider this a breach of contract.
I have raised the issue with Paypal who are investigating but, meanwhile, I am entering this review to warn others who may be considering ordering more than one size of jeans to think twice. My experience to date has been daily, unsuccessful attempts just to get a return label from them, taking up my time and energy!
Such a pity as I have bought NYDJ previously, from John Lewis, not this website, and consider them an excellent brand. Should this issue be resolved, I will update this review.
Christine Kent

Update
I have today,20th, received a return label at last! I will await my refund with baited breath and update as appropriate.

Update
26th November
I have returned the unwanted jeans, Pay Pal has refunded me as the supplier had not responded in the time allowed. Speaks volumes?

I am trying to return 2 pairs of jeans that do not fit properly. NYDJ customer care does not answer or return calls. They sent me incomplete return information through email.

I do not recommend purchasing from NYDJ!

Slow .... so far waiting 6 weeks. The customer service is a smart mouth. I feel robbed... Buy only American in America or expect these catfish to steal from you. I would like to point out that YOU ARE THE EXACT COMPANY YOU'RE JUST BASED IN EUROPE. THAT smart MOUTH IS THE EXACT SMART MOUTH OF Y'ALL ON THE PHONE. You think I don't understand EU department....I did not direct it to the wrong company.... smart mouths

Very disappointed with this company. I ordered a pair of jeans online, my payment was cleared but I had no update on delivery date. Sent email to customer care who explained that it was being processed but that it took time. One week and a half later of my order I wrote again, I was astounded to hear that my order had been “lost” and they were refunding me. Would never ever buy anything from NYDJ. Totally dissatisfied.

I bought a pair of jeans using what I thought was the uk website. The prices were in pounds not dollars. I ordered on 8 September and on 17 I was told the item was being processed in the US ie 9 days later. I’ve paid for them and if I need to return it will cost me $15. I would never use again
Update: I’ve been refunded and sent a pre paid label so I’m a lot happier than I was

I ordered two pairs of jeans from the website which I was unaware was the US site. Within one day I had tried a pair on and realised that they weren’t for me so I emailed customer service and they told me the best thing to do was to accept them and send them back as they provide free returns. The jeans weren’t shipped until a week later, and to be honest I was surprised if they weren’t going to be shipped for another week that they wouldn’t cancel the order for me.
When the jeans arrived, which was too late even if they had been suitable, I went online to find out how to return them.
I was having trouble getting the page to load so contacted customer service and they sent me a link.
Unfortunately when I clicked on the link I was going to be charged £12 to return them. I contacted customer service again and was told that they charge for returns from the UK. I messaged them with a copy of their email saying that I should use their free returns service and asked to be contacted by someone as I wanted to escalate my case, I have received no response from them.
I think it’s completely unacceptable that they don’t respond to my email, and even worse that if the person sent an email which contained incorrect information then the company should take responsibility and issue me with a free returns label.
Having worked in a customer service role for more than thirty years I feel this is what any ethical company would do.

Beware of ordering from this company. I ordered 4 pairs of jeans in various sizes. Wanted to return 2 pairs & clicked on UK returns portal. Takes you to US site & only returns method is DHL at a cost of £12. I don’t have a DHL depot within 60 miles of where I live. Customer Services not interested. Have emailed twice & have had no response. Also states on returns portal that final sale items are non returnable. Bit sneaky! This company are happy to take your money but that’s about it. Would avoid for sure! Jeans are not what they used to be either!!
**UPDATE**
I have now received a response to my review telling me I visited the wrong returns website. When you click on UK returns it takes you to their US returns portal. This response absolutely beggars belief as I have since received a response from NYDJ to say basically it’s DHL or nothing. Their wording was “unfortunately there is nothing we can do”…… This reply was unsigned and totally conflicts their public response to my complaint. Wouldn’t trust them!!

I placed 2 orders within days of each other. The items arrived after a week and were good quality. Unfortunately the sizes were off, so I returned them the following day. I checked the tracking and saw my returns had reached their warehouse and been processed.
However 25 days later I am still waiting for my refunds. I contacted their customer services and this is the reply I received;

NYDJ Customer Service

Fri, Jun 28, 4:39 PM (9 days ago)

to me

Dear Customer,

Thank you for your email.

I can confirm that your returns are safe and on the way back to us, please kindly allow up to 14 wokring days for your return to be processed and refunded according to our online stores policies.

We apologies for any inconveniences and thank you for your patience.

If you have any questions, please do not hesitate to contact us.
With Kind Regards,

Harry, Customer Support

NYDJ UK

Such an appalling service. I wont be using them in the future.

Sizing makes no sense. Followed instructions still wrong so had to make a return. Weeks later still waiting for the refund. They said please allow 14 WORKING days and guaranteed to be done before 1st July. Still no refund. Rackateers.

Terrible customer service. I can't say enough bad things about the experience. Still waiting on my order and they can't/won't tell me anything except that it apparently shipped 3 weeks ago and has not progressed from there. Doubt I'll ever see it. I will NEVER do business with them again. Expect I'll be out $150. BUYER BEWARE!!!!

Order hasn't showed up after a week. Emailed company 3 days ago to let them no. Still no reply?? £120 jeans feels like there should be a better service than this. Any help anyone, before I report you to my bank for failure to deliver my item...

The UK branch of this brand is awful. Sizing is inconsistent and they don’t do exchanges so I had to buy another pair and returned the one that didn’t fit the next day after receipt using their label at one of the approved locations. Never got a refund, despite calls and 10 emails to their customer service team. It has been over 8 weeks and have been charged for two jeans when I only kept one. Most emails went unanswered but this is worse, in refusing a refund for a returned item they are stealing customer’s money. Clearly they don’t care about customers in the UK. STAY AWAY