Oakleysgardenmachinery Reviews 

713
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery times and appreciate receiving helpful updates regarding their order progress. People also mention that the products arrive well packaged, accurately described, and fully matching expectations. Shoppers find it very easy to find the correct replacement parts and complete their purchases smoothly. Some reviewers were not happy with the delivery service, noting extremely slow shipping and missing parcels. A few consumers also pointed out unexpected high postage costs and frustrating communication delays when chasing orders. Buyers occasionally experienced issues with items not fitting properly or facing long waits.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with highly mixed feedback across... See more

Service

Reviewers mention positive feedback about service, highlighting very helpful staff who are quick to answer... See more

Product

Users describe positive interactions with product, noting that items arrive promptly and in good order.... See more

Order

Customers had ambiguous experiences with order processes and delivery timing. Many reviewers appreciated the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Oakley's and their courier APC , good tracking information and delivered within the time slot as advised. I would definitely use Oakley's again for spare parts.

Rated 5 out of 5 stars

Very helpful and quick to answer email enquiry. Advised on correct part number needed, easy to order and pay for, and was received next day delivery. Highly recommended.


Company details

  1. Home & Garden

Written by the company

Oakley's is a leading supplier of garden machinery & equipment. We sell all top brands with an excellent service & parts department. Fast UK delivery.


Contact info

4.2

Great

TrustScore 4 out of 5

713 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(713)

42 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor packaging

The lawn mover arrived upside down in the box with no tape and parts were missing. I had to wait for new parts when they could have taken the parts from other similar lawn mowers. The website states a five year warranty but the paperwork only gives you two. I queried this but did not receive a response and I am still waiting to hear about compensation for the parcel delivery issue.

July 30, 2024
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Rated 5 out of 5 stars

Order dispatched quickly

Order dispatched quickly. There was a problem with the courier delivery but I contacted Oakleys and they sorted it with the parcel arriving the next day

July 1, 2024
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