Oakmans Estate Agents Reviews 

526
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely helpful, making interactions pleasant and supportive. Many highlight the exceptional service, noting how the team provides clear explanations and proactive assistance, ensuring a smooth, stress-free user experience that simplifies complex situations. However, some customers noted issues with communication and professionalism. A few reported a lack of follow-up on requests, like surveys or offers, and concerns about staff not prioritizing customer needs. There were also mentions of dismissive management, administrative delays, and instances of unprofessional conduct, including concerns about disrespect and the handling of personal information during property viewings.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional, easy, and... See more

User experience

People report positive experiences with user experience, often highlighting how staff made them feel at ease... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising excellent communication during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jilly came to value my house and sell it. The whole experience has been amazing, she's really professional but also such a nice person. She's given a clear realistic plan of how to sell the property b... See more

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied

Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more

Rated 5 out of 5 stars

We had a very positive experience with Oakmans. We had a thorough chat about what we wanted, what we were looking for, our budget and what our main priorities are. We were then given options th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

526 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(526)

388 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Take the pain out of selling your home …

Since deciding to sell our house and appoint Oakmans as our estate agent we have had excellent support throughout the process. Photography of our home was very professional and we were delighted with the results. We cannot speak highly enough of their people and efforts

March 31, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thanks for your wonderful feedback, Russ. It's great to hear you've had an excellent experience so far and that the photography exceeded your expectations. We'll be sure to pass your comments on to the team.

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Rated 5 out of 5 stars

Great service

Great service the photographer helped with ideas and moving items to get the best possible photos, polite and professional service.

March 30, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Hi Belal, thank you for your lovely review! We're so pleased to hear our photographer was able to help get the very best from your home. 😊

Rated 5 out of 5 stars

Showing off our home

Dominic from the marketing team has taken fabulous pictures of our home, that really show it at its best. He was professional and explained everything he was doing during the time he was with us to ensure we were happy. We are really glad we chose Oakmans to sell our home.

March 27, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your wonderful review! We're delighted to hear Dominic showcased your home so beautifully and kept you informed throughout the appointment.

Rated 5 out of 5 stars

House sale photos

Prior to date selected I received daily email texts and email reminders with opportunity to cancel & rearrange if required.
Dominic Smith was professional, courteous and friendly.
Arrived promptly as arranged, upon which clearly explained plan of action and undertook accordingly.

March 27, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your great review, Phil! We're delighted to hear Dominic made the experience such a positive one.

Rated 5 out of 5 stars

Experience was really easy and smooth

Experience was really easy and smooth, in and out very quickly and very friendly.

March 27, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for sharing your experience, Osama. We're pleased to hear our team made the process simple and stress free.

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Rated 5 out of 5 stars

Jamie was professional and thorough…

Jamie was professional and thorough throughout his visit to our home.

March 25, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for sharing your experience, Mark. It's great to hear Jamie delivered the high standard of service we always aim to provide.

Rated 5 out of 5 stars

Property photography.

The photographer arrived promptly at the arranged time,he went around the different rooms and we moved family photos etc,he carried out the photography,video and drone footage in a timely manner,he was polite and very competent , excellent.

March 24, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your fantastic review, Julie. We're delighted to hear you were happy with the photography, video and drone footage.

Rated 5 out of 5 stars

I highly recommend Dominic for…

I highly recommend Dominic for providing such a great job when taking the photos and the virtual tour of our home. He was polite, fast and with a friendly approach.

March 23, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your wonderful review, Andreea! We're delighted to hear Dominic provided such a positive experience and that you were pleased with the photography and virtual tour.

Rated 5 out of 5 stars

Hau was very professional and thorough

Hau was very professional and thorough. I would recommend him as he took his time to get the sense of my property and what my needs were for selling to the market today.

March 20, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your wonderful review, Pam! We're delighted to hear Hau took the time to understand your home and your goals. We'll be sure to pass your kind words on to him.

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Rated 5 out of 5 stars

House marketing photography

Photographer arrived 5minutes early; he was courteous and very professional. He was on site for 30minutes with no disturbance to my day. Photos, video and drone footage concluded

March 20, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Many thanks for your kind feedback, David. It's great to hear our photographer made the appointment smooth, professional and respectful of your time.

Rated 5 out of 5 stars

Very professional & got on with the job…

Very professional & got on with the job in hand.

March 19, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely review, Joanne! We're delighted to hear you were happy with the professional service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Polite, respectful and great photography…

Jamie was polite and respectful of my property. I'm really pleased with the photographs, hopefully a sale will be secured soon.

March 18, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to leave us such a lovely review. We're so pleased Jamie made a great impression and that you're happy with the photographs.

Rated 5 out of 5 stars

Quickly done.

Janie was polite, helpful, reassuring .
The session was swift.

March 17, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Hi Anor, thank you for taking the time to leave us a great review. We're so pleased to hear Jamie made the appointment quick and straightforward.

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Rated 5 out of 5 stars

Jamie was really nice and very…

Jamie was really nice and very professional. Took the photos with no fuss. Lovely service thank you

March 17, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Hi Fiona, thank you for taking the time to leave us such a great review. We're so pleased to hear Jamie made the whole appointment easy and stress free.

Rated 5 out of 5 stars

Miss

Mr. Paddy Swift provides his professional advice and knowledge to me and fast respons action.
Mr. Dominic the photographer also take fast respons to complete his task. Both of them are polite.

March 16, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Many thanks for your kind feedback. We're so pleased Paddy's advice and Dominic's photography service made such a positive impression.

Rated 5 out of 5 stars

Explained his approach and then went…

Explained his approach and then went about the task quietly and efficiently! Very little disruption to our day!

March 9, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Many thanks for your kind feedback, Marianne. It's fantastic to hear our photographer's professional approach made the experience easy and hassle free.

Rated 5 out of 5 stars

Very courteous

Very courteous, kind, helpful and professional team.

March 10, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for sharing your experience, Sarah-Jayne. It's fantastic to hear our team delivered the level of service we always strive for.

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Rated 5 out of 5 stars

Very good service

Very good service
Punctual friendly

March 6, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to leave us such a great review. We're so pleased you had a positive experience with our team.

Rated 5 out of 5 stars

Best estate agents ever.

Best estate agents ever. The Northfield team go above and beyond every step of the journey. Laura the manager and Lesley became like family, their help and support through the whole process was more than I could have ever asked for or I ever expected. Went above and beyond fitting in viewings, and even when sold made everything so much more easier. Your in safe hands with this amazing estate agents 100% recommend

February 6, 2026
Unprompted review

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