Oakmans Estate Agents Reviews 

519
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely helpful, making interactions pleasant and supportive. Many highlight the exceptional service, noting how the team provides clear explanations and proactive assistance, ensuring a smooth, stress-free user experience that simplifies complex situations. However, some customers noted issues with communication and professionalism. A few reported a lack of follow-up on requests, like surveys or offers, and concerns about staff not prioritizing customer needs. There were also mentions of dismissive management, administrative delays, and instances of unprofessional conduct, including concerns about disrespect and the handling of personal information during property viewings.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional, easy, and... See more

User experience

People report positive experiences with user experience, often highlighting how staff made them feel at ease... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising excellent communication during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jilly came to value my house and sell it. The whole experience has been amazing, she's really professional but also such a nice person. She's given a clear realistic plan of how to sell the property b... See more

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied

Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more

Rated 5 out of 5 stars

We had a very positive experience with Oakmans. We had a thorough chat about what we wanted, what we were looking for, our budget and what our main priorities are. We were then given options th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

519 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(519)

381 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived on time explained clearly…

Arrived on time explained clearly everything about the photos and videos to be taken today. Everything was completed quickly and efficiently didn’t waste any time, thank you Dominic.

April 29, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely feedback! We’re delighted to hear everything was explained clearly and completed quickly and efficiently. We’ll be sure to pass your kind comments on to Dominic — he’ll really appreciate them.

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Rated 5 out of 5 stars

Dom made the experience easy

Dom made the experience easy, he was very informative. Explained all he had to do and finished the job quickly and professionally.

April 27, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your great feedback! We’re so pleased to hear Dom made the experience easy and kept you well informed throughout. It’s wonderful to know everything was completed quickly and professionally — we’ll be sure to pass your kind comments on to him.

Rated 4 out of 5 stars

I would definitely recommend Oakmans

I would definitely recommend Oakmans

April 17, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your recommendation! We really appreciate your support and are delighted you had a positive experience with the team.

Rated 5 out of 5 stars

Very professional

Very professional, prompt service offered.

April 21, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your kind feedback! We’re delighted to hear you found the service professional and prompt. Your support is greatly appreciated.

Rated 5 out of 5 stars

Jamie arrived promptly at our property…

Jamie arrived promptly at our property to prepare photos and media for our upcoming sale. He was very professional and I am looking forward to seeing the end result

April 21, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely feedback! We’re so pleased to hear Jamie arrived promptly and provided a professional service while preparing the photos and media for your upcoming sale. We hope you’ll be delighted with the final results and appreciate you taking the time to share your experience.

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Rated 5 out of 5 stars

Jamie arrived on time and clearly…

Jamie arrived on time and clearly explained the process of taking photos and video of our home. He was very polite and courteous and quickly and efficiently completed all the photos and video. Thank you Jamie for being so pleasant and professional.

April 17, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your wonderful feedback! We’re delighted to hear Jamie arrived on time, explained the process clearly, and completed everything quickly and efficiently. It’s great to know he made the experience pleasant and professional for you — we’ll be sure to pass your kind comments on to the team.

Rated 5 out of 5 stars

Khairi and Hau were professional and…

Khairi and Hau were professional and friendly. They came on time and were helpful.

April 10, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your kind feedback! We’re pleased to hear Khairi and Hau were professional, friendly, and helpful throughout the visit. It’s great to know they arrived on time and provided a positive experience for you.

Rated 5 out of 5 stars

Property pictures with Hau from Oakmans

08/04/26 Hau from Oakmans arrived on time and I was greeted by a very friendly young man. He clarified the process and helpfully moved a few things for me due to my limited mobility. I found Hau to be very efficient in taking the pictures on my property which took approximately 30mins. So far I have nothing but praise for the team at Oakmans in Harbourne.

April 8, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to share such lovely feedback. We’re delighted to hear Hau arrived promptly, explained the process clearly, and was able to assist you so helpfully during the appointment. It’s wonderful to know you found the experience efficient and positive from start to finish. We really appreciate your kind words about the team at Oakmans Harborne and will be sure to pass your comments on.

Rated 5 out of 5 stars

Jamie was very professional

Jamie arrived on time having previously confirmed the appointment. He was friendly thorough and professional. He talked us through the procedure involved and informed us of what the plan was going forward. We were very satisfied.

April 7, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your wonderful feedback! We’re so pleased to hear Jamie kept you informed throughout the process and provided a friendly, thorough, and professional service. It’s great to know you were very satisfied with the experience, and we truly appreciate you taking the time to share your comments.

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Rated 5 out of 5 stars

Property Photos

Hau visited today to take photos of my property ahead of renting it out. He was efficient and professional, and explained how the whole process worked clearly. It was super cool to see the drone shots of the property - I would highly recommend.

April 7, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your fantastic feedback! We’re delighted to hear Hau provided an efficient and professional service and explained the process clearly throughout. It’s great to know you enjoyed seeing the drone shots as well — they really do add something special. We truly appreciate your recommendation and your kind comments.

Rated 5 out of 5 stars

Excellent Photos and Media Process

Excellent communication when booking and when we had to change the times for the photos. Hau was very friendly and efficient with the photos, 360’ and video. Made the process super clear

April 1, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely feedback! We’re so pleased to hear the communication throughout the booking process was excellent, even when arranging a change of time. It’s great to know Hau made the experience clear and straightforward while carrying out the photos, 360 tour, and video efficiently and professionally. We really appreciate your kind comments.

Rated 5 out of 5 stars

Taking the pain out of house selling

Really nice guy to deal with, helpful and friendly with a really professional approach, didn’t take long either which I really wasn’t expecting. Can’t wait to see the end results of his time. Thank you

March 31, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you so much for your kind review! We're delighted to hear that you found the process straightforward and that the service was helpful, friendly, and professional throughout. It's great to know we exceeded your expectations on timescales, and we really appreciate your lovely feedback.

Rated 4 out of 5 stars

Seamless media session

Seamless media session.
Time changed and it was moved 2hrs earlier.
Photographer turned up 15 mins early so still doing last minute touches.
Photographer knew what he was doing and was helpful. Good service

March 31, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Hi, thank you for your review! We're pleased to hear everything went smoothly and that you found our photographer helpful and professional. Thanks for your feedback.

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Rated 5 out of 5 stars

Take the pain out of selling your home …

Since deciding to sell our house and appoint Oakmans as our estate agent we have had excellent support throughout the process. Photography of our home was very professional and we were delighted with the results. We cannot speak highly enough of their people and efforts

March 31, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thanks for your wonderful feedback, Russ. It's great to hear you've had an excellent experience so far and that the photography exceeded your expectations. We'll be sure to pass your comments on to the team.

Rated 5 out of 5 stars

Great service

Great service the photographer helped with ideas and moving items to get the best possible photos, polite and professional service.

March 30, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Hi Belal, thank you for your lovely review! We're so pleased to hear our photographer was able to help get the very best from your home. 😊

Rated 5 out of 5 stars

Showing off our home

Dominic from the marketing team has taken fabulous pictures of our home, that really show it at its best. He was professional and explained everything he was doing during the time he was with us to ensure we were happy. We are really glad we chose Oakmans to sell our home.

March 27, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your wonderful review! We're delighted to hear Dominic showcased your home so beautifully and kept you informed throughout the appointment.

Rated 5 out of 5 stars

House sale photos

Prior to date selected I received daily email texts and email reminders with opportunity to cancel & rearrange if required.
Dominic Smith was professional, courteous and friendly.
Arrived promptly as arranged, upon which clearly explained plan of action and undertook accordingly.

March 27, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your great review, Phil! We're delighted to hear Dominic made the experience such a positive one.

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Rated 5 out of 5 stars

Experience was really easy and smooth

Experience was really easy and smooth, in and out very quickly and very friendly.

March 27, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for sharing your experience, Osama. We're pleased to hear our team made the process simple and stress free.

Rated 5 out of 5 stars

Jamie was professional and thorough…

Jamie was professional and thorough throughout his visit to our home.

March 25, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for sharing your experience, Mark. It's great to hear Jamie delivered the high standard of service we always aim to provide.

Rated 5 out of 5 stars

Property photography.

The photographer arrived promptly at the arranged time,he went around the different rooms and we moved family photos etc,he carried out the photography,video and drone footage in a timely manner,he was polite and very competent , excellent.

March 24, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your fantastic review, Julie. We're delighted to hear you were happy with the photography, video and drone footage.

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