Oakmans Estate Agents Reviews 

526
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely helpful, making interactions pleasant and supportive. Many highlight the exceptional service, noting how the team provides clear explanations and proactive assistance, ensuring a smooth, stress-free user experience that simplifies complex situations. However, some customers noted issues with communication and professionalism. A few reported a lack of follow-up on requests, like surveys or offers, and concerns about staff not prioritizing customer needs. There were also mentions of dismissive management, administrative delays, and instances of unprofessional conduct, including concerns about disrespect and the handling of personal information during property viewings.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional, easy, and... See more

User experience

People report positive experiences with user experience, often highlighting how staff made them feel at ease... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising excellent communication during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jilly came to value my house and sell it. The whole experience has been amazing, she's really professional but also such a nice person. She's given a clear realistic plan of how to sell the property b... See more

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied

Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more

Rated 5 out of 5 stars

We had a very positive experience with Oakmans. We had a thorough chat about what we wanted, what we were looking for, our budget and what our main priorities are. We were then given options th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

526 reviews

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No recent history of asking for reviews

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Replied to 77% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(526)

388 reviews in the last 12 months

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Rated 5 out of 5 stars

House photos

Photographer arrived on time was very courteous and professional. Minimal disruption and very timely

January 12, 2026
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for the 5-star review, David! We’re really pleased to hear that the photographer arrived on time and carried out the visit professionally and courteously, with minimal disruption. We appreciate you taking the time to share your experience.

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Rated 5 out of 5 stars

I had the pleasure of being served by…

I had the pleasure of being served by estate agent Tate for several house viewings. We viewed several properties with other estate agents from other firms as well but we found Tate to be the most knowledgeable, enthusiastic and helpful with every viewing. He is an asset to the company and we look forward to having the pleasure to work with him again.

November 20, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you so much for your great review! We’re delighted to hear that Tate made such a positive impression during your viewings and stood out for his knowledge, enthusiasm, and support. It’s always our aim to make the process as informative and enjoyable as possible, and feedback like this really means a lot to the team.

Rated 5 out of 5 stars

Oakman's Bill, the photographer,is extremely professional, efficient and approachable

As title, Bill who took the photographs for our property that will be up for sale soon, is extremely professional, efficient and approachable.

A few key points highlights:

1) He arrives on-time as scheduled

2) His helpful and straightforward advice in coordinating the house's internal conditions for a smooth photography session completed in under 30 minutes which is extremely efficient

3) His professionalism and expert use of photography equipments, along with illustrations of some initial shots, gives myself, as a landlord, great confidence in having some top visuals on property sites afterwards

4) He has always been friendly, well-mannered and approachable throughout while also presenting himself very professionally as well, which reflects very well onto and very in line Oakmans' own great reputation.

Thank you so much to Bill for his valuable time and great effort again!

December 22, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to leave us a review Brian. We’re pleased to hear Bill was professional, efficient, and helpful throughout the photography visit. Wishing you all the best with your sale!

Rated 1 out of 5 stars

To whom it may concern,

To whom it may concern,

I was in the process of purchasing a property through Oakman, which was being managed by Oakman and marketed as an investor property. However, it later became clear that the property was being rented unlawfully, with one room let illegally and without compliance with local council guidelines.

This experience has made it clear to me that landlords should not assume Oakman will carry out proper due diligence on their behalf. Based on my experience, their primary focus appears to be on generating income rather than ensuring legal compliance.

I recently received a promotional property management leaflet from Oakman referring to the upcoming Rental Reform Bill. Given my experience, I felt compelled to share this warning with other landlords.

Please think carefully before relying on Oakman’s management services.
You have been warned.

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Oakmans have been Brilliant

The team at Oakmans have been brilliant. From first survey, writing the sales material and then the support to the full process the team supported and advised us. Without Alex (Sales) and Sue (chasing progress) in particular I don’t think we would have survived the process!

I do highly recommend Oakmans Estate Agents.

December 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Lisa mortgage broker !

“I’ve first met Lisa mid this year with me wanting to be a landlord. Ever since the first initial meet she has been nothing but supportive, and most importantly very precise and accurate with every information she gives. With working with Lisa all you genuinely have to do is sit back provide her the info she needs and let her do her magic. In addition it’s also the fact she’s always active on her phone and email keeping full communication with you through the process which is a really good piece of mind as her reply time is minutes!

Hand down I know who’ll be doing my remortgages, future new applications. Her contact had to be sent to the whole family who’s interests in buying as she’s 10/10

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

First time buyers - Excellent service


As a first-time buyer, the whole process felt daunting at first, but Lisa was fantastic from start to finish. Everything was explained clearly, with time taken to answer all questions, and the approach was consistently calm and reassuring, making the experience straightforward and stress-free.

Lisa was professional, knowledgeable, and always quick to respond, which gave real confidence at every stage. Support throughout was excellent, and the service provided was outstanding. Highly recommended for any first-time buyer. Thanks to Lisa and Hannah we're getting settled into our new home just in time for Christmas

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

The best

From start to finish the whole process was so smooth Alex was our valuer she explained the process in detail from valuing our house to booking the photographers and telling us when our house would go on the market and timelines she was excellent. Then the photographers a great couple of gents very professional,the videos and photos we're amazing. Then came viewings Tate who showed potential buyers round great bubbly chap our house sold the next day. Then came Sue the sales progressor she handled the sale always took our calls, always had time for us and kept us informed of the progress of our sale absolutely fantastic a lovely bubbly personality who was very approachable at all times we would recommended Oakmans these are the team to go with. Very professional No 1 in the market in my opinion.
Once again thankyou to all the team everyone played there part.👌👏👏👍

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Lisa highly enough as…

I can’t recommend Lisa highly enough as a mortgage advisor. From the very beginning, she took the time to fully understand my situation and explained everything clearly and honestly. Not only did she secure a great mortgage deal for me, but her protection advice was just as thorough and reassuring, making sure I was properly covered and giving me real peace of mind.

What really set Lisa apart was how she helped me when another adviser had told me I wouldn’t be able to get a mortgage unless I was prepared to pay a very high interest rate. Lisa quickly showed that this simply wasn’t the case. She looked after everything with care and expertise and found a solution that worked far better than I had been led to believe was possible.

Throughout the process, Lisa was supportive, professional, and always available to answer questions. I genuinely felt she had my best interests at heart, and I wouldn’t hesitate to recommend her to anyone looking for both excellent mortgage advice and comprehensive protection guidance.

December 15, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely review. We’re so pleased to hear that Lisa provided clear, honest advice and supported you throughout the process, finding a solution that worked well for you. Your recommendation really means a lot - thank you for sharing your experience.

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Rated 5 out of 5 stars

Lisa the mortgage advisor was…

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful however having her on the end of the phone put me straight at ease. I can’t recommend Lisa enough! Thank you so much.

December 15, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for such a fantastic review. We’re delighted to hear that Lisa provided exceptional support from start to finish and was always on hand to answer your questions and concerns.

Rated 5 out of 5 stars

Thank you Sue

I am giving Oakmans at Harborne five stars for one reason…..Sue. She went above and beyond, showed empathy and understanding at a very stressful time. Sue made the whole process bearable.
Thank you.

December 2, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your great review. We’re so pleased to hear that Sue was able to support you with such empathy and understanding during a stressful time, and that she helped make the process more manageable. Your lovely feedback has been passed on to her.

Rated 5 out of 5 stars

Our experience was fantastic

Our experience was fantastic, Lesley was very polite, friendly and helpful. She always made sure we understood were we where in the process and what was next. Lesley thank you so much for all your help buying our house would not have been as easy as it was without you. Thank you!

November 24, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you Samantha for such a wonderful review. We’re delighted to hear that your experience was so positive and that Lesley was able to guide you clearly through each stage of the process.

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Rated 5 out of 5 stars

Wonderful experience

We're in the process of buying our first home and Oakmans have been nothing but helpful so far. We were shown the house by Sophie, who was incredibly kind and explained a few bits to us with such enthusiasm and patience, since we'd never been through this process before and although we knew we loved this house, we had no idea what to do next. Sophie answered all of my many questions and was super helpful while we were looking around the house. Long story short, we put an offer the same evening, had it accepted the next morning and are now patiently awaiting to move into our first home!

November 18, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you so much for taking the time to share such a lovely review. We’re delighted to hear that your experience as first-time buyers has been such a positive one and that you’ve felt well supported throughout the process so far. Congratulations on having your offer accepted - we wish you all the very best as you prepare to move into your first home.

Rated 5 out of 5 stars

Excellent team

Excellent team, very professional and they guide you through the process step by step. Extremely happy with the service they provide, head and shoulders above their competitors.

December 7, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for such fantastic feedback, Christopher. We’re delighted to hear how happy you are with the service provided, and that the team’s professionalism and clear guidance made the process smooth for you.

Rated 5 out of 5 stars

Great service

Great service, friendly, efficient and fast

December 4, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for taking the time to leave us a review, Graham! We appreciate your great feedback.

Rated 5 out of 5 stars

Great!

Dominic was friendly and professional. Certainly knew what he was doing. No disruption whatsoever.

December 4, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your feedback. We’re pleased to hear that Dominic was friendly and professional, and that everything was handled smoothly with no disruption.

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Rated 5 out of 5 stars

Excellent sales progression

Sue in sales progression in particular was incredible and the transaction wouldn't have happened without her! Thank you very much

November 28, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your kind words. We’re really pleased to hear that Jamie provided top-class communication and organised the photo shoot so well. We appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Quick and easy service and helped us…

Quick and easy service and helped us out even though our original house had been taken, Jai was very nice and great to talk to for any questions I had

November 26, 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your feedback, Izaak. We’re pleased to hear the service was quick and easy, and that Jai was able to help once the original property was no longer available.

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