Oakwood Solicitors Ltd Reviews 

1,673
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing helpful guidance, keeping them informed, and maintaining clear communication throughout the entire claims process. Reviewers appreciate the professional and supportive approach, noting that the team works hard to secure positive outcomes. Many consumers emphasize that the legal experts made stressful situations feel much easier to manage. However, some customers also noted issues with customer service, mentioning unreturned phone calls, unanswered emails, and poor overall organization. A few people also felt frustrated by unexpected appointment cancellations, delayed case file handling, and a general lack of responsiveness from staff members.

What people talk about most

Staff

Customers report deep satisfaction and appreciation for the staff, describing them as extremely helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting absolute professionalism, fast... See more

Customer service

Clients share positive opinions on customer_service, noting they felt fully supported and kept informed... See more

Claim

People report positive experiences with claim processes, highlighting professional support and regular... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting that staff are always helpful and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pension claim that Stephanie Gardiner managed to sort for me was complicated and very time consuming. She took all the stress and was very informative on all the stages. Regular up dates , even i... See more

Rated 5 out of 5 stars

I dealt with the same lady each time (apparently I am not allowed to name names ) and found her helpful, friendly, informative. Every step of the way I received an email to keep me informed. For me I... See more

Company replied

Rated 5 out of 5 stars

Aidan Khan with Oakwood Solicitors got a positive outcome for my case. I was scammed by a trading platform and Aiden handled my claim with the bank. He put in lot of time and effort into my case. He... See more

Rated 5 out of 5 stars

Oakwood solicitors have been amazing with me. I had two people who were dealing with my case Jessica Rowson and Caitlin Smith and both were very supportive and nothing was too big or small for them... See more


Company details

  1. Law Firm

Information provided by various external sources

We are a local Leeds law firm, offering a wide range of legal services including Employment, Stress At Work, Personal Injury, Medical Negligence and Wills.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,673)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent …

We were kept informed at all stages with realistic time lines, practical advice and information. Very helpful and efficient.

November 14, 2024
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Rated 5 out of 5 stars

Hi team 

Hi team 

Thank you for your help with my case. You have helped me from the start to the finish and explained all potholes that I will expect to find on my journey with your self, I was informed at ever point on what is going on what is going to happy next by email and text and even letters to back up what was said, your team were not pushy at all even taken the time out to listen to my questions, Ella was great to deal with and always had time she also helped with a small problem with my report which she brought up with the company that provides the reports she dealt with that for me and left feed back

Regards 

Jean-paul Mcentaggart 

October 29, 2024
Rated 5 out of 5 stars

thankyou so much oakwood

thankyou so much oakwood, the understanding, time and friendliness I received in every aspect of my claim was appreciated, not just highly recommended, it's above that.

October 22, 2024
Unprompted review
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Rated 5 out of 5 stars

I would like to thank Adeela Naz for…

I would like to thank Adeela Naz for her excellent work, professionalism, kindness
and understanding. I always felt that however busy she was she always made the time to fully explain everything.

I can not thank you enough and I would highly recommend this company.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Reclaiming mid-sold investment

Seamless professional service in managing my mis-sold investments. Keeps you updated with monthly emails and has successfully reclaimed funds on my behalf. If you have suffered mid-sold investments they are well worth considering.

September 27, 2024
Unprompted review
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Rated 5 out of 5 stars

No complications.

I have been putting off making a Will for a long time as I thought the process would be complicated, it wasn't.
No complications, if I had any questions these were clarified quickly.
Charlotte & her staff very helpful.
Thank you 😊.

September 25, 2024
Rated 5 out of 5 stars

Stephanie Gardiner

Stephanie was excellent in keeping me regularly informed about my claim which Oakwood was eventually successful with after the FSCS took their time. Thank you Steph and team.
Peter

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Stephanie handled my claim …

Stephanie handled my claim for mis- selling.
She kept me updated regularly and professionally.
The claim was successful and I would recommend Stephanie to anybody .

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I dealt with Stephanie throughout my claim for mis- selling. She kept me updated regularly and had a successful result. Would definitely recommend. Five star service.

August 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Successful FSCS claim

I sought Oakwood’s assistance to submit a claim to the FSCS for mis-selling, which was dealt with by Stephanie.
Success cannot always be guaranteed for there are many variables outside of their control.
Stephanie worked diligently and tirelessly over a two year period in her endeavours to achieve a successful outcome, which I am pleased to say resulted in being awarded more than I anticipated.
I was kept informed of progress as and when there was something to report.
I would not hesitate to recommend their services, hence the 5 star rating.

July 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Seek their expert advise before you jump to any conclustion

After an accident i was advised by a friend to contact Oakwood solicitors and i am glad i did, having thought i would find it difficult to prove i was not responsible for this accident they reassured me that i was not responsible they did everything from car hire to correspondence with both insurers and kept me up to date on the progress of the claim, i would highly recommend other to contact them before you jump to any conclusion and seek their expert advise.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Stellar experience from Oakwood

Stellar experience from Oakwood. I approached them to take on a small claims case although I know that they usually deal with much bigger matters. Oakwood were glad to take the case on and this helped eliminate a stressful 6 month period for me. Laura Barbera provided an exceptional service and took care of the case professionally. Laura and the team were very knowledgeable and provided good advice. They helped to take the case successfully to completion and I am happy with the outcome. In future I will not hesitate to use their services again and will recommend them to friends who require similar legal representation. Thank you again to Laura and the team.

June 13, 2024
Unprompted review

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