Oakwood Solicitors Ltd Reviews 

1,673
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing helpful guidance, keeping them informed, and maintaining clear communication throughout the entire claims process. Reviewers appreciate the professional and supportive approach, noting that the team works hard to secure positive outcomes. Many consumers emphasize that the legal experts made stressful situations feel much easier to manage. However, some customers also noted issues with customer service, mentioning unreturned phone calls, unanswered emails, and poor overall organization. A few people also felt frustrated by unexpected appointment cancellations, delayed case file handling, and a general lack of responsiveness from staff members.

What people talk about most

Staff

Customers report deep satisfaction and appreciation for the staff, describing them as extremely helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting absolute professionalism, fast... See more

Customer service

Clients share positive opinions on customer_service, noting they felt fully supported and kept informed... See more

Claim

People report positive experiences with claim processes, highlighting professional support and regular... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting that staff are always helpful and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pension claim that Stephanie Gardiner managed to sort for me was complicated and very time consuming. She took all the stress and was very informative on all the stages. Regular up dates , even i... See more

Rated 5 out of 5 stars

I dealt with the same lady each time (apparently I am not allowed to name names ) and found her helpful, friendly, informative. Every step of the way I received an email to keep me informed. For me I... See more

Company replied

Rated 5 out of 5 stars

Aidan Khan with Oakwood Solicitors got a positive outcome for my case. I was scammed by a trading platform and Aiden handled my claim with the bank. He put in lot of time and effort into my case. He... See more

Rated 5 out of 5 stars

Oakwood solicitors have been amazing with me. I had two people who were dealing with my case Jessica Rowson and Caitlin Smith and both were very supportive and nothing was too big or small for them... See more


Company details

  1. Law Firm

Information provided by various external sources

We are a local Leeds law firm, offering a wide range of legal services including Employment, Stress At Work, Personal Injury, Medical Negligence and Wills.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,673)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Overjoyed

Overjoyed. Several other companies promised the world but produced nothing, as a result, I had written off my pension loss as a learning experience

Today I got the news that Oakwood solicitors were taking £11k off my settlement and I couldn't be happier - because that still gets me a £21k back.

June 3, 2024
Unprompted review
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Rated 1 out of 5 stars

Without to see all my documents I was…

Without to see all my documents I was advised they can’t guarantee to win bring small claims to big claims and they advising me to use law society to find solicitors and same time says if you have any enquiries contact us? I am puzzled 🤔 you have “Rob Crompton” he emailed me,,,, ask him

February 18, 2024
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Hi Shakha, and thank you for your review. Unfortunately, with the limited information available we have been unable to find a record of your enquiry with the firm. Please feel free to contact us again on 0113 200 9720, and we can review your enquiry and provide further information on the reasons why we were unable to assist you with your claim.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Another successful fscs claim!!!

I am so thankful to Stephanie Walker for her determination and fortitude fought to win my case .

She was amazing and quietly confident that we would win.

The company kept me informed throughout and would definitely recommend them as they are credible ,kind and reliable.

The work was done entirely by themselves and they are extremely professional. I would definitely recommend them !!! Fantastic work !! Thank you so much !!! 😊

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Hassle free

Just sat back and done nothing.everything was taken care of hassle free and kept informed all the way. Great people to deal with.

April 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Remarkable

I have been going through a very long winded bathle with an awful company over some health and safety failings which resulted in permanent damage.
My solicitor has been Natasha Hardy and she is phenomenal. Natasha is on the ball, efficient, informative and very hard working, I haven't had the end result yet but I feel as though I am in safe hands.

March 5, 2024
Unprompted review
Rated 1 out of 5 stars

I was advised they can’t do anything…

I was advised they can’t do anything about my claim as don’t have enough time well my question to you is your supposed to find the time to support the customer who’s is elderly and vulnerable but who cares 😡

March 1, 2024
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Hi Amritpal,

We are sorry that we were unable to assist but having reviewed your claim, we noted that your previous Solicitors did not proceed with your claim, and we had insufficient time to be able to take over the claim and prepare the matter for Court Proceedings.

Of course, there were no charges to review the information, and we returned to you the same day, recommending that you seek the view of a different firm.

We hope that you are able to find a new Solicitor to take the claim from you.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Supportive, professional and patient

Stephanie Walker at Oakwood has supported, advised and guided me over the last 5 years. She's been patient and forgiving of my tardiness and consummately professional throughout. A personal thank you from me to you Stephanie. I've received my compensation and am very pleased to pay Oakwood their fees in respect of the excellent service provided.

February 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Investment Claim – Stephanie Gardiner

Stephanie has taken my claim through to completion with success. I didn't think I had a case but she thought otherwise and was right. She kept me up to date when there was any info on my case.
I am very pleased with the service and the outcome.
Many Thanks Stephanie.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Greta service

Joshua has been dealing with my case. He keeps me informed at every stage of the case he is dealing with on my behalf. At every stage whether it be arranging for appointments I can confirm that he undertakes each issue in a methodical manner and keeps me informed in a timely manner.

I would have no issue in dealing with this company in future and would be delighted if Joshua were undertaking the work.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

I contacted the team regarding an issue…

I contacted the team regarding an issue with court action for a diminished value claim against myself. I spoke to Rob and he was absolutely amazing. He emailed me straight away and gave me his professional advice on what to do. He even went above and beyond by emailing me out of office hours to help with my concern. He was very professional, friendly and lovely guy. They are not based in my area but I was recommended them for being so good and I’m so glad I went to them. Highly recommend you won’t be disappointed. They are also very reponsive and professional. Thankyou so much Rob I will be forever grateful.

February 2, 2024
Unprompted review
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Rated 5 out of 5 stars

5 Star Solicitors!

5 stars! Absolutely brilliant! I received great support and advice all the way through. My case took years and happened through Covid etc but Natasha Hardy in particular, went over and above for me in a very complex case. I would not hesitate to recommend this company and in particular Natasha. I felt she understood and appreciated me throughout. Natasha always gave the best advice and knew so much. The team also, including Cameron, were of great help and support. You can rest easy knowing this this Company will do their very best for you. My case was completed by Natasha, who I feel in particular, went over and above and secured the best settlement for me. Her legal knowledge was second to none. I am so grateful for their exceptional service. Thankyou so much, Natasha. You helped me more than you will ever know. 5 stars!

January 19, 2024
Unprompted review

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