OBDeleven Reviews 4,386

Reply from OBDeleven

Sep 1, 2025

Hello Phil,
We understand how frustrating it is to have your device fail to connect to your car on arrival. We're glad that you've already reached out to our customer support specialists about the matter - we're here to assist.
To make this right, we’ve sent you a request through Trustpilot for some more information. This will help us locate and connect any of your ongoing help inquiries with our support staff.
Please check your email inbox for further instructions. The sooner we receive an answer from you, the quicker we can help. Thank you.

Reply from OBDeleven

Aug 28, 2025

Hello,
We understand how stressful it is to wait for timely assistance, especially when you need it on the spot. If there has been any confusion, lack of communication, or delayed responsiveness from our specialists or AI agents, we’re sorry.
We’re always working to prevent such situations from happening.
To make this right, we’ve sent you a request through Trustpilot for more information. This will help us locate and connect any of your ongoing help inquiries with our support staff.
Please check your email inbox for further instructions. Thank you again for bringing this to our attention.

Reply from OBDeleven

Aug 20, 2025

Greetings,

We understand how stressful it is to wait for timely assistance, especially when you need it on the spot. If there has been any confusion, lack of communication, or delayed responsiveness from our specialists or AI-chat assistant regarding your ordered goods and the extent of the features they bring you, we’re sorry.
To bring forth some clarity on the matter, please note that our help crew only operates during the workweek, on UTC+3 business hours, which can unfortunately lead to some difficulties in swift communication for users from vastly different time zones.
Ultimately, we are committed to your satisfaction, thus we’ve sent you a request through Trustpilot for some more information. This will help us locate and connect any of your ongoing help inquiries with our support staff. Please check your email inbox for further instructions so we can assist and resolve this matter together.

Reply from OBDeleven

Updated Aug 21, 2025

Hello Frank,

Terribly sorry to hear about your order not being delivered in 3 weeks. Typically, most shipments within the EU take up to 14 days; everywhere else, it could take up to 30 days. Either way, you should have received a tracking number and link to monitor your delivery, informing you of its location and estimated arrival while in transit. Whether you're having trouble with local shipment finalization or it's otherwise stuck in transit - our customer support specialists will more than gladly look into the matter alongside our Logistics crew to ensure you get your package. Should you be dissatisfied with it at that point - we accept 14 day returns.
We’ve sent you a request through Trustpilot for some more information. This will help us locate and connect any of your ongoing help inquiries with our support staff. Please check your email inbox for further instructions so we can assist and resolve this matter together.
EDIT: Thank you for getting back to us with more details on your order. Our specialists are on the task and shall get in touch with you ASAP. Your patience and cooperation are greatly appreciated.

Reply from OBDeleven

Aug 18, 2025

Hello Alan,

We're sorry to hear about your delivery issues. We've always relied upon the buyer to provide the correct delivery destination when submitting one's order - the rest is in the hands of the 3rd party delivery service providers and seldom - a matter of happenstance for unforeseen events. That being said, both our customer support and logistics crews are always up to the task of assisting buyers with any order related concerns. While sometimes this process can be entirely handled remotely by our specialists, other times, it may require just a little bit of cooperation from our buyers as well.
It's relieving to hear that you were able to resolve the logistical troubles and get access to your OBDeleven device. Should you have any other question or concerns, do not hesitate to inquire for further assistance with our customer support team via the in-app Help Chat. We're here to help!

Reply from OBDeleven

Aug 18, 2025

Hello,

Thank you for raising some awareness about this. We've been working on OBDeleven 3 for quite some time now and while it certainly took the public by surprise despite our multiple weeks of teasing the launch - some of the latest elements related to it and the changes that came alongside are still being patched in over time.
We hear you and understand your concern about the way we've been sharing OBDeleven knowledge, as well as the clarify of the matter lately. All we can ask of in return is a little bit more of your patience and understanding while we establish a foundation that wholly encompasses all the new device and plan update related articles, tables, pages, and the likes.
Your feedback is valuable to us, as we strive to improve the OBDeleven experience for all our users and every bit of help along the way from our community is all the more appreciated. Thanks again for sharing your thoughts. Don't hesitate to contact our customer support crew via the in-app Help Chat should you have any specific topics you'd like to discuss as well.

Reply from OBDeleven

Aug 14, 2025

Greetings,

We appreciate your detailed feedback and apologize for the inconvenience you've encountered with the return process. Regarding the new device launch timing, we communicated the upcoming changes quite extensively on all our socials, weeks in advance, building far more than just a murmur that something big is just around the corner for OBDeleven; whether you followed that hype train or not doesn't affect your placed order, nor does it entitle any post-delivery extras to be accredited due to the availability of limited time sales events offering different deals.
Moreover, OBDeleven does, indeed, accept 14-day returns and our policy aligns with many industry standards. Though, we do encourage our buyers to review it before making a purchase, as it is important to note that item bundles must be returned in full, I.E. both physical device and (unused) digital plan/credits are to be returned in combination to apply. Given that you've spoken on some of our advanced features, you've seemingly already started using your plan, making the bundle non-refundable thereafter; which would also be why our customer support team would refuse to accept the return.
Additionally, while our current annual plan and credit pricing model differs from the past, it also reflects the expanded compatibility and introduction of new functionalities that we've developed and implemented over a decade of growing OBDeleven to what it is today. These changes ensure we can continue to provide the high-quality features and services that our users have come to expect from us.
We understand that changes like these can bring questions, and we're here to assist you with anything that's troubling your mind about it. We've sent you a separate inquiry from Trustpilot - once you get back to us, we can have our help agents take a closer look and address the matter accordingly. Let's sort things out together.

Reply from OBDeleven

Aug 14, 2025

Hello Illar,

Terribly sorry to hear about your order getting stuck in shipping and handling for a longer time frame than expected. No worries though, our logistics and support crew will more than gladly help you sort this out.
We've sent you a separate request via Trustpilot. Please check your inbox and proceed accordingly. Once you get back to us, we'll be able to hone in on your order and what's causing the delays together. Looking forward to your cooperation.

Reply from OBDeleven

Updated Aug 14, 2025

Hello Alex,

Thank you for sharing your concerns with us. We're glad to hear that your OBDeleven 3 has reached you swiftly and apologize for the delays in customer support responses lately. It is important to note that our help specialists only operate during the workweek, between 7:00 AM and 6:00 PM UTC+3, and that our inboxes have been filling up at a more rapid pace with questions on our newest device and changes. Your patience and understanding are greatly appreciated.
Moreover, we are committed to addressing your troublesome digital product codes, so please check your inbox for a separate inquiry from Trustpilot and get back to us. Once you do, we'll be able to locate your order and assign our helping hands to the task ASAP. Let's resolve this together.
EDIT: Thanks for your reply and update with more details. Our customer support team has been briefed on the info you've provided and should be getting in touch with you shortly. Thank you for your cooperation. Let us know how it goes.

Reply from OBDeleven

Aug 4, 2025

Hello Andrew,

We're truly sorry to hear about your frustrating experience. It's imperative to clarify our customer support team, nor anyone else at OBDeleven for that matter, initiates phone calls with our users; all communication is via text, such as email or in-app chat. We appreciate your vigilance in reporting this concerning incident to the authorities, and we take such matter seriously.
Regarding your credits and any other issues, we would would like to assist you promptly. Please connect with us via the in-app Help Chat so we could thoroughly investigate the situation and help resolve any ongoing concerns. Your trust in us is valuable, and we're commited to addressing your needs and ensuring your satisfaction.
We've also sent you a separate inquiry from Trustpilot, to help us locate the source of your worries. We look forward to hearing back from you. Thank you for sharing your feedback with us. Let's resolve this together.