I like that the application brings toghether more companies and you can buy tickets for all of them from the same app. The price is also often lower in the app. The only inconvenient may be that somet... See more
Company replied
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See what reviewers are saying
The bus company cancelled the ticket, Obilet didn't want to process the refund and did nothing to sort it out with the company when I tried to solve the issue on their chat multiple times. I was final... See more
Company replied
I tried purchasing a ticket to a turkish bus going from Antalya to Isparta. After payment processing the site gave me an error code. Money are gone, but no ticket info provided on site or via SMS,... See more
I booked a hotel room with a parking space for one day through obilet.com. When I got there, the hotel staff told me they dont offer any parking space. At the same time, I realised that its almost im... See more
Company replied
Company details
Information provided by various external sources
Yüzlerce Firmanın Otobüs ve Uçak Biletleri obilet.com'da Bir Arada. 7/24 Canlı Destek ve Güvenli Ödeme ile En Ucuz Otobüs veya Uçak Biletini Seçin ve Kolayca Alın.
Contact info
Sultan Selim Mah. Yunus Emre Cad. Topçu İş Merk. No:1/11 Kat:3 Kağıthane/İstanbul, 34418, Istanbul, Turkey
- +908505326258
- info@obilet.com
- obilet.com
3.7
Average
972 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect travelling conditions
Reliable company, friendly and respectful staff and also leaving and arriving in the time.
December 28, 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
Have a nice day!
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I am using Cento for the last 3 years…
I am using Cento for the last 3 years and i am very happy with their services
Also great option to buy tickets from the OBilet platform
December 29, 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
Have a nice day!
The seats were not the ones we chose…
The seats were not the ones we chose which made the whole experience quite unpleasant
December 31, 2024
Unprompted review
Reply from obilet.com
Hello,
We reached out to you regarding your transactions and supported you. We will be very happy if you evaluate the service you received.
We wish you a good day.
It is a good app
It is a good app, I recomand it to my friends. The issue arrive în the moment of travel. The driver and some of the passanger smoke.
December 14, 2024
Unprompted review
Reply from obilet.com
Hello,
Thank you for your feedback. We would like to state that we have forwarded the issue to the relevant company and we will be following up to take the necessary measures. We are always with you to improve your travelling experience.
The company are really great,the driver…
The company are really great,the driver was really good as his job and I was traveling with two kids everything was all right.
November 8, 2024
Unprompted review
Reply from obilet.com
Bună ziua,
Ne bucurăm foarte mult că sunteți mulțumită de serviciul nostru!
Vă mulțumim pentru recenzia pozitivă.
Vă dorim o zi frumoasă!
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Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
Have a nice day!
I had to cancel my ticket and the…
I had to cancel my ticket and the company answered my call at once and promised to give me a full refund within 10 days. I hope they will do it.The woman was very polite.
December 18, 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
Have a nice day!
very polite and caring staff
December 11, 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
Have a nice day!
I like that i have discounts for the…
I like that i have discounts for the rides.
December 6, 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
Have a nice day!
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Easy and accessible
It was easy to buy a ticket, the drivers were really nice and the journey was pleasant
September 14, 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
Have a nice day!
Sunt mulțumita de serviciile oferite
Sunt mulțumita de serviciile oferite
December 7, 2024
Unprompted review
Reply from obilet.com
Bună,
Ne bucurăm foarte mult că sunteți mulțumit de serviciul nostru!
Vă mulțumim pentru recenzia pozitivă.
Vă dorim o seară frumoasă!
Good service
Good service, quick and safe trip, we are very pleased with our experience with obilet.com, we will sure travel again with obilet.
December 8, 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
Have a nice day!
Very good service!
December 10, 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
Have a nice day!
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Good customerservice
The employee did her job wonderfully and was very polite. The person I spoke to was also very calm and patient when hearing my issues.
December 6, 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
Have a nice day!
Reply from obilet.com
Bună,
Ne bucurăm foarte mult că sunteți mulțumit de serviciul nostru!
Vă mulțumim pentru recenzia pozitivă.
Vă dorim o seară frumoasă!
Reply from obilet.com
Buna ziua,
Ne bucurăm foarte mult că ați fost mulțumit de serviciile noastre!
Vă mulțumim pentru evaluarea dumneavoastră pozitivă.
Vă dorim o seară bună.
I liked the efficiency of the company
December 2, 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good evening.
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Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good evening.
Potential problem occured and Obilet…
Potential problem occured and Obilet promptly contacted me to check if everything went ok.
I'm glad they pay attention to every detail.
November 26, 2024
Unprompted review
Reply from obilet.com
Hello,
We are very glad that you were satisfied with our service!
Thank you for your positive evaluation.
We wish you a good evening
The process of purchasing tickets…
The process of purchasing tickets through Obilet was straightforward, and I appreciated how quickly they responded to my emails and messages. However, their handling of issues is extremely disappointing and shows a lack of responsibility.
I had a refund issue with tickets purchased through Obilet for a journey with Metro Turizm. When I reached out to Obilet for help, they said that "Metro Turizm handles both travel complaints and refunds within its own organization," and that Obilet had "no outside intervention." Essentially, I was told to contact Metro Turizm directly.
After two months of countless emails, messages, and attempts to contact Metro Turizm (most of which were ignored), I finally received my refund. While I’m relieved the matter is resolved, I feel let down by Obilet’s approach. As a customer, I purchased the tickets through their platform and expected them to take responsibility for ensuring proper support. Instead, I was left to deal with another party entirely, wasting significant time and energy.
If Obilet wants to build trust with its customers, it needs to take ownership of issues and actively assist in resolving them, rather than simply passing the problem off to another company.
October 1, 2024
Unprompted review
Reply from obilet.com
Hello,
We are sorry for the inconvenience!
We care about the satisfaction of our passengers. We evaluate the requests, suggestions and complaints from our valued passengers in order to provide you with better service. We would like to inform you that your suggestions will be carefully examined.
Thank you for your understanding!
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