I was dubious buying from Obyss,but decided that l'd take the risk and took advantage of their buy 2 get one free offer.The watches have arrived and for the money paid appear quite acceptable.They lo... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Oh boy do you have some beautiful watches, think I will buy again, Tiffany emailed me with updates from day one making my purchase more personal, staff seem to genuinely care. My new watch arrived... See more
Company replied
Exceptional Service from Tiffany on my replacement watch I received outstanding support from Tiffany — she was highly professional and answered all of my queries promptly and thoroughly. If ever... See more
Company replied
Great customer service. I have bought several watches from this company and when ever there is an issue such as a watch no longer in stock I have had nothing but exceptional treatment and kindness fro... See more
Company replied
Company details
Written by the company
We are "obsyssed" to provide high-quality products and make luxury fashion affordable for everyone.
Contact info
Keizersgracht 520H, 1017EK, Amsterdam, Netherlands
- hello@obsyss.com
- obsyss.com
4.1
Great
490 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Classy looking watches …
I have purchased 4 watches are very happy with quality and price. I have dealt with Jenny when I had any issues and she was excellent in responding to my issues. From my own experiences I highly recommend purchasing watches from Obsyss and dealing with Jenny.
April 12, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Mark! We're thrilled to hear that you're happy with the quality and price of our watches. It's great to know that Jenny was able to assist you effectively—our team is dedicated to providing excellent customer service. We truly appreciate your recommendation and look forward to serving you again in the future!
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I ordered a watch that looked great on…
I ordered a watch that looked great on their page, unfortunately when it arrived the packaging was poor, the watch looked new, but the box was battered and looked 2nd/3rd hand, no operating instructions and when I wanted to return it, I had to write to their customer service, TO DATE NO RESPONSE? I would urge anyone to, DO NOT USE!! very disappointing
April 4, 2025
Unprompted review
Reply from Obsyss
Thank you for reaching out and sharing your feedback with us, Jon. We sincerely apologize for the experience you’ve had with your order.
We want to assure you that we take your concerns seriously. Upon checking here, our customer service team did respond to your inquiry regarding your concern, and they have included the product manual in that message. It’s possible that the response may have inadvertently ended up in your spam folder, so we recommend checking there as well.
If you’re still looking to return the watch, we’d be happy to assist further. Simply reply to our email, and we’ll make sure you receive the return instructions right away.
Extremely Disappointed – Denied Refund Over a Single Day
I ordered a watch from Obsyss (Order #93960), and unfortunately, the product did not meet expectations. It felt lightweight, low quality, and not worth the price. I didn’t wear it, and I didn’t even remove the packaging.
I reached out to return it—one day past their 30-day return window—and they flat-out denied the return. I explained that everything was still untouched and offered honest feedback, hoping they’d show a little flexibility and care about customer satisfaction. Instead, I received a robotic response citing "policy" and no willingness to make it right.
So here's the deal: if you buy from them, don’t expect any grace, empathy, or real customer service. They got my money, they got my feedback—and they left me with a watch I don’t want and can’t return. I will not be ordering from Obsyss again.
April 2, 2025
Unprompted review
Reply from Obsyss
We’re sorry to hear the watch wasn’t to your liking, Scott. We understand that personal preference plays a big role, and while our pieces are made with quality materials and care, we know not every style will resonate with everyone.
Regarding the return, our 30-day policy is something we put in place to keep things fair and transparent for everyone. That said, we actually start counting from the day you receive the item, not the purchase date—just to give customers a bit more flexibility.
We totally get that you reached out just a day past the window, and we genuinely wish we could’ve helped more. We’re a small team trying to grow, and while we do try to be understanding wherever we can, we also need to follow our policy to keep things consistent for everyone.
We appreciate your honest feedback, and we’re taking it to heart as we keep working to improve both our products and our service.
Absolute banger of experience!
Absolute banger of experience!
Thanks for the great assistance Tiffany!
March 31, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your fantastic review, Andrian! We're thrilled to hear that you had such a positive experience and that Tiffany was able to assist you effectively. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Tiffany was fantastic
Tiffany was fantastic, she helped out switching the delivery to the correct address after a miss type on original order. she was quick to respond to the issue and communicated the whole time so there was never any part of the transaction where I was worried or unaware of what was happening!
March 21, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Rick! We're thrilled to hear that Tiffany was able to assist you in resolving the delivery issue promptly and effectively. Your satisfaction is our top priority, and it’s great to know that you felt informed and supported throughout the process :)
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Awesome Support... Ms.Tiffany
Ms. Tiffany has a knack for keeping an OBYSS customer smiling through her prompt response and actions.
It's human to make mistakes but the ability to correct the Anamoly with the right Support is what I have received from Ms. Tiffany of OBYSS Team 👍.!!
March 22, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Govind! We truly appreciate your kind words about Tiffany and her dedication to providing exceptional support. It’s great to hear that she was able to assist you effectively and keep you smiling. Your satisfaction is our top priority, and we’re thrilled to have you as part of the OBSYSS community :)
Tiffany
Tiffany, was great, she asked for a video and proof of a clasp that didn’t work right. I sent it. And now they sending me a Replacement. Awesome. Well pleased coz the watch in question is why I ended up buying 3 watches in first place. Great stuff. Well pleased.
February 15, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Lee! We're thrilled to hear that Tiffany was able to assist you effectively and that you're pleased with the resolution regarding your watch clasp. It's fantastic to know that your experience has led you to enjoy our products so much :)
I’m Randy as a longtime watch…
I’m Randy as a longtime watch enthusiast & watch collector I can assure you will be very pleased of any selection you pick from Obyss , they are very nice and of top quality time pieces I would highly recommend you order one Today!
March 5, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Randy! We truly appreciate your kind words and are thrilled to hear that you’re pleased with our selection of timepieces. Your recommendation means a lot to us, and we’re committed to providing top-quality watches for enthusiasts like you.
Jenny made my experience great
Jenny made my experience great! Although there was an issue with the delivery, from the time I emailed jenny she responded in a very timely manner informing me of the situation which told me that she genuinely cared and kept me up to date on the new delivery date. Thanks jenny.
February 24, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Bobby! We truly appreciate your kind words about Jenny and her efforts to keep you informed during the delivery issue. It’s great to hear that she made your experience a positive one despite the challenges. Your feedback means a lot to us, and we’re thrilled to have you as a customer :)
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Obsyss
After a slight issue with the watch i was very quickly offered help from a women names Jenny who was very helpful with sorting the issue out and keeping me updated with everything 👍🏼👍🏼
January 31, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your thoughtful review, Adam! We're glad to hear that Jenny was able to assist you promptly and keep you updated throughout the process. Your satisfaction is our priority, and we appreciate your feedback :)
Jenny was very helpful when my parcel…
Jenny was very helpful when my parcel got missing. The replacement was swift and Jenny did a yoe-man job on that.
March 2, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Bernard! We're thrilled to hear that Jenny was able to assist you effectively with your missing parcel and that the replacement process was swift. Your kind words about her efforts mean a lot to us.
My watch was out of stock and Jenny…
My watch was out of stock and Jenny immediately contacted me to assist me in picking another watch. I did and I received my new watch very quickly. It is a great watch and I have had many compliments on it. Thank you Jenny for your assistance. Would highly recommend Obsyss.
February 11, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, James! We're thrilled to hear that Jenny was able to assist you in finding a new watch and that you received it quickly. It’s fantastic to know that you’re enjoying your watch and receiving compliments on it. Your recommendation means a lot to us, and we appreciate your support.
Never recieved my watch
Never recieved my watch, quality of the watches i have seen in person are wanting, as my dad bought a watch.
would not recomend to anyone
And since i am not allowed to write a 100% truthful review with links to prove it, I can only say that the quality of the watches should be increased to match the price, or that atleast they should change their suppliers.
March 13, 2024
Unprompted review
Reply from Obsyss
We genuinely apologize for the inconvenience you've experienced regarding your order. However, we are unable to locate any purchase associated with your name in our records.
To assist you further, could you please email us directly at hello@obsyss.com? This will allow us to investigate the matter more thoroughly and ensure that we address your concerns appropriately.
Your satisfaction is very important to us, and we want to resolve this issue for you as quickly as possible. Thank you for your understanding, and we look forward to hearing from you soon.
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Excellent Customer Service Rep Tiffany
Tiffany the Customer Service rep was great. Quick response and follow-up USPS Shipping issue resolved fast. Excellent merchandise as advertised. Thank you Tiffany
March 6, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful review, Rob! We’re thrilled to hear that Tiffany was able to assist you effectively and resolve your shipping issue promptly. It’s always our goal to provide excellent customer service and high-quality merchandise, and your feedback reassures us that we’re on the right track :)
Customer service
I don't normally leave reviews but felt I needed to here. I had an issue with my watch strap, so I emailed customer services. Jenny emailed back, she was absolutely fantastic, new replacement watch is now on the way, absolutely first class service.
March 4, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful review, Wayne! We truly appreciate your kind words and are thrilled to hear that Jenny was able to assist you effectively with your watch strap issue. Providing excellent customer service is our top priority, and it’s great to know that we met your expectations :)
Great customer service with Tiffany !
I have some problem with one watch but Tiffany from customer service do everything to solve that problem very quickly. Thank You Tiffany !
March 3, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a 5-star review, Božena! We truly appreciate your kind words about Tiffany and the support you received. It’s great to hear that she was able to assist you promptly with your watch issue.
Your satisfaction is our top priority, and we're always here to help with any concerns you may have in the future :)
Order problems
I'm not one to give reviews but I must say the customer service that I received from Jenny was exceptional. She went above and beyond.
January 30, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful review, Lou! We truly appreciate your kind words about Jenny and the exceptional service you received. It’s always our goal to go above and beyond for our customers, and we’re thrilled to hear that Jenny made a positive impact on your experience.
Your feedback not only motivates our team but also helps other customers feel confident in choosing us :)
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My watches are beautiful and packaged…
My watches are beautiful and packaged well and thanks to jenny for always keeping me up to date with the progress of my order,am very happy
February 28, 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review! We're thrilled to hear that you love your watches and that they arrived beautifully packaged. It's great to know that Jenny was able to keep you updated throughout your order process—customer satisfaction is our top priority. Your kind words mean a lot to us, and we look forward to serving you again in the future! :)
Watch order
I had an issue with the watch I ordered and JENNY did an amazing job of correcting the problem for me. Thank you very much
January 16, 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful review, Brad! We are thrilled to hear that Jenny was able to assist you and resolve the issue with your watch. Your satisfaction is our top priority, and it’s always rewarding to know that our team members are making a positive impact.
We truly appreciate your support and hope you enjoy your watch!
After some missunderstanding by myself, Jenny sorted it all it out for me, very kind and well explained, thankyou Jenny
After some missunderstanding
December 22, 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave us a review, Edward! We're thrilled to hear that you had a positive experience with us, especially after any misunderstandings that may have occurred. Your feedback is invaluable, and it helps us to continually improve our services.
We appreciate your support and look forward to serving you again in the future!
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