I was dubious buying from Obyss,but decided that l'd take the risk and took advantage of their buy 2 get one free offer.The watches have arrived and for the money paid appear quite acceptable.They lo... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Oh boy do you have some beautiful watches, think I will buy again, Tiffany emailed me with updates from day one making my purchase more personal, staff seem to genuinely care. My new watch arrived... See more
Company replied
Exceptional Service from Tiffany on my replacement watch I received outstanding support from Tiffany — she was highly professional and answered all of my queries promptly and thoroughly. If ever... See more
Company replied
Great customer service. I have bought several watches from this company and when ever there is an issue such as a watch no longer in stock I have had nothing but exceptional treatment and kindness fro... See more
Company replied
Company details
Written by the company
We are "obsyssed" to provide high-quality products and make luxury fashion affordable for everyone.
Contact info
Keizersgracht 520H, 1017EK, Amsterdam, Netherlands
- hello@obsyss.com
- obsyss.com
4.1
Great
490 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Australians love Obsyss Watches
Just got theses amazing watches with a lovely card from Jenny from obsyss
Christmas gift from my partner damian
So beautiful and well made and comes with everything you need to get that perfect fit.
Mini focus watches l received are 10/10
Highly recommend anyone to buy from a very highly rated company for customer satisfaction foremost.
I will be definitely adding to my collection of watches through this company again. ❤️ ❤️
December 21, 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Jo! We're thrilled to hear that you love the watches and the card from Jenny. It's fantastic to know that they made such a perfect Christmas gift from Damian. We're delighted that you're satisfied with the quality and fit of the Mini Focus watches. Your recommendation means a lot to us, and we look forward to being a part of your watch collection in the future. ❤️
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customer service and ordering process is terrible
I ordered three watches as they look good. I ordered them on December 2nd and don’t have them. They say it takes 7 days to process and then up to 15 business days to deliver. What company takes a month to deliver? This company is so behind in the times. I ordered them believing I would get them before Christmas. They send me an email just making excuses and telling me to contact USPS to pick it up at there to make it quicker. How about you expedite the process. One of my updates was outbound plane December 9th and the next one was inbound place December 16. 7 days on a plane in the air I guess. Where was it in the Bermuda Triangle? Customer service is awful, the process is awful, and I won’t have the items for Christmas. Stay away if you can.
December 19, 2024
Unprompted review
Reply from Obsyss
Thank you for sharing your feedback with us, Kevin. We sincerely apologize for any frustration or inconvenience you experienced with your recent order. We understand how important it is to receive your items in a timely manner, especially during the holiday season.
We strive to provide clear information about our shipping and delivery times on our website, and we appreciate your understanding that during this busy period, some delays may occur.
We are pleased to inform you that your order was successfully delivered on December 21st, just in time for Christmas. We hope that the watches meet your expectations and that you enjoy them.
Reply from Obsyss
Thank you so much for taking the time to leave us a fantastic 5-star review, King! We're thrilled to hear that Jenny was able to provide you with great assistance. We look forward to serving you again in the future :)
Easy and well guided experience
I am still waiting for my order to arrive so cant comment on.the items but i have had a remarkable experience so far with this amazing seller. I couldnt have done.it without the helpful and so professional Tiffany. She guided me through my whole experience with Obsyss and kept me right when i got things wrong lol. Thank you so much and i will be back to buy again. Beautiful looking watches and such amazing pprices.
December 6, 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Jasmine! We're thrilled to hear about your positive experience with Tiffany and our service. We appreciate your patience as you await your order and are delighted that you're pleased with our collection and prices. We look forward to serving you again soon! :)
I have an issue with my obsyss…
I have an issue with my obsyss automatic watch it's that it does not keep the watch wound enough during a 24 hour period and frequently stops and I have to wind it up each day and evening to keep it going being cautious enough not to over wind it it has been like this since receiving it and it was only today that I came across its packaging and card that brought me to this page that meant I could leave a review hoping for some feedback about this issue.
November 1, 2024
Unprompted review
Reply from Obsyss
Thank you for sharing your experience with us. We're sorry to hear about the issue with your watch. Unfortunately, we couldn't find any purchase records under your name. To assist you further, please email us at hello@obsyss.com, and we'll be happy to help resolve this matter for you.
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Reply from Obsyss
Thank you so much for taking the time to leave such a fantastic 5-star review, Curtis! We're thrilled to hear that you found Jenny to be both helpful and knowledgeable. We strive to provide the best service possible, and it's wonderful to know that Jenny made a positive impact on your experience. We look forward to serving you again in the future! :)
I had a problem with the clasp on my…
I had a problem with the clasp on my watch..
Contacted Jenny, sent photos..Not only did Obsyss take the problem seriously.. they replaced the watch.
I have to say that the customer service is excellent..Thank you Jenny for all your help
December 12, 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful 5-star review, Howard. We are thrilled to hear that Jenny was able to assist you effectively and that you are satisfied with the resolution of your watch clasp issue. We truly appreciate your kind words and are here to help with any future needs. Thank you once again for choosing us! :)
Great Customer Service
Great Customer Service. Tiffany was very helpful.
December 9, 2024
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave a review, Paul. We're thrilled to hear that you had a positive experience with our customer service and that Tiffany was able to assist you effectively. Your feedback is greatly appreciated, and we look forward to serving you again in the future :)
Honesty and trust. This is my second purchase and Obsyss is great!№
Love the professionalism and follow up throughout the purchase and delivery process.
I'm sure I'll be back for more!
December 6, 2024
Unprompted review
Reply from Obsyss
Thank you so much for your kind words and for taking the time to leave a 5-star review, Miles! We are thrilled to hear that you appreciated our professionalism and follow-up throughout your purchase and delivery process. Your satisfaction is our top priority, and we're delighted to know that you're happy with your experience. We look forward to welcoming you back for more in the future!
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CRRJU AZURE Watch
Good descriptions, great followup. Good contacts with Tiffany.
Not the best watch in my collection but is the most beautiful. Love to wear it.
November 25, 2024
Unprompted review
Reply from Obsyss
Thank you for your wonderful 5-star review, Robert! We're thrilled to hear that you appreciated the detailed descriptions and follow-up, as well as your interactions with Tiffany. It's great to know that, while it may not be the best watch in your collection, you find it the most beautiful and enjoy wearing it. Your feedback means a lot to us! :)
I felt fully supported during the…
I felt fully supported during the purchasing and delivery phases, Tiffany was particularly helpful, and the watch was everything I expected and wanted. I am very pleased with it.
November 28, 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave us a 5-star review, Peter! We are thrilled to hear that you felt fully supported during your purchasing and delivery experience. It's wonderful to know that Tiffany was able to assist you effectively and that your new watch met all your expectations. We truly appreciate your feedback and are delighted to have you as a satisfied customer :)
I ve purchased many things over the…
I ve purchased many things over the internet and I have to say this company has been the absolute best when dealing with a problem. One of their employees namely Jenni continued to get back to me until the issue was resolved. Very very professional.
October 9, 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, David! We're thrilled to hear about your positive experience with us. It's great to know that Jenny was able to assist you effectively and resolve your issue. We pride ourselves on our professionalism and dedication to customer satisfaction, and it's always rewarding to receive such feedback :)
A very good looking time piece
I received my Obsyss watch in yesterday’s mail. To my delight in opening up today I found a beautiful watch and band
I am writing to u because I was a little skeptical when I learned it came from China.
However I am quite happy.
November 16, 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Michael! We're thrilled to hear that you are delighted with your new Obsyss watch and band. We understand your initial concerns, and we're glad we could exceed your expectations. Enjoy your watch!
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After buying a sport watch the second…
After buying a sport watch the second hand stop working after a month. I emailed Tiffany to explain my situation telling her I didn’t buy the warranty. Tiffany sent me an email to send a video of the watch. I received an email saying that they were going to send me a new watch. Thanks to Tiffany for going beyond to getting me a new watch.
November 16, 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave a 5-star review, Joe! We're thrilled to hear that Tiffany was able to assist you and resolve the issue with your sports watch. We always strive to go above and beyond for our customers, and it's wonderful to know that Tiffany's efforts made a positive impact on your experience. Enjoy your new watch! :)
Mini Focus…in Silver, blue & Rose Gold
Today I received my new Mini Focus watch and I’m so pleased with it!
It looks even better than it did on line!
A big thank you to Jenny who got it delivered to me within a week!
I will definitely be purchasing from you in future & wouldn’t hesitate in recommending you to anyone.
Thank you
Innes
November 15, 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Mr. Walters! We're thrilled to hear that you're pleased with your new Mini Focus watch and that it exceeded your expectations. It's fantastic to know that Jenny was able to assist you with the delivery in such a timely manner. We truly appreciate your kind words and your intention to recommend us to others. We look forward to serving you again in the future :)
I received my new watch but it was faulty the after sales service received fro Tiffany was excellent
I received my new watch but unfortunately it was not working.
I reported the fault to Obsyss where I was superbly assisted by Tiffany who advised my options to resolve the problem. Initially I opted to return the watch for a refund but when I checked postage costs to China against the original cost of the watch it wasn’t worth it. Fortunately, Tiffany offered to send me an alternative watch of my choice and I am now waiting for it to be delivered. Tiffany’s customer service and communication have been first class.
November 7, 2024
Unprompted review
Reply from Obsyss
Thank you for sharing your experience with us. We are delighted to hear that Tiffany was able to assist you effectively and provide solutions to address the issue with your watch. It's great to know that you appreciated her customer service and communication. We hope you enjoy your new watch once it arrives :)
New watch arrived today
New watch arrived today, cannot get watch to operate, seconds hand will not move, minute hand moves when watch tilted, own over 40 watches so know it’s not something I have done or am not doing
November 13, 2024
Unprompted review
Reply from Obsyss
We're truly sorry to hear about the trouble you're experiencing with your new watch, Gary. We want to make this right for you. Could you please send us an email at hello@obsyss.com along with a video showing the issues you're encountering? This will help us understand the problem better and expedite the process. Once we verify the issue, we will be happy to arrange a replacement for you. Thank you for your patience and understanding. We're here to help!
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I purchased a watch and it was…
I purchased a watch and it was beautiful. The second hand came apart and I asked for a replacement. Jenny responded to my request within hours and promptly sent a replacement. Fantastic service.
October 17, 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, James! We're thrilled to hear that you found the watch beautiful and that Jenny was able to assist you promptly with a replacement. Your satisfaction is our top priority, and we're delighted to know you received fantastic service :)
I like the watches and i am happy…
I like the watches and i am happy Jenny's quick respond and nice service. thanks her help for the replacement
September 10, 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Yingzao! We are thrilled to hear that you are happy with our watches and that Jenny was able to assist you quickly and effectively with your replacement. Your satisfaction is our top priority, and we truly appreciate your kind words :)
Jenny was extremely helpful and…
Jenny was extremely helpful and provided excellent customer service. Very impressed
November 7, 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave us a fantastic 5-star review, Sam! We are thrilled to hear that Jenny was able to provide you with excellent customer service and that you were impressed with your experience. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. We look forward to serving you again in the future :)
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