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Rated 1 out of 5 stars

I bought the travel flosser prior a vacation this year. Before leaving, I tried it out and there is a horrendous screeching with intermittent water stream. Went back and forth with customer service vi... See more

Rated 1 out of 5 stars

Worst toothbrush worst company. Mine broke in 3 months and they offered to replace with a previous model. After many emails I finally said yes. They never did and have never responded to my emails. T... See more

Rated 3 out of 5 stars

I bought a travel "Ease" toothbrush for its overall size, battery life, and price. I read Oclean's product description reasonably thoroughly, but it did not mention two major things I hate about the b... See more

Rated 5 out of 5 stars

I’ve been using Oclean toothbrushes for nearly six years now. My first Oclean X Pro Elite (purchased in June 2020) lasted a full four years before the screen showed signs of wear. This far outlasted... See more

Company details

  1. Health and Beauty Shop

Written by the company

Who doesn't want a healthier and brighter smile? For everyone's better oralcare, Oclean, not only innovate, but redefine. Different from others, we believe oralcare is not only about better tools, which provides performance & experience, but a smarter solution. Which helps you reshape better habits by knowing and showing your daily oral routine better. Thanks to the unique digital technology, impossible becomes possible now. Welcome to the new era of oral care!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

163 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thanks OClean!

First of all, my wife and I absolutely love our new OClean toothbrushes. Our toothbrushes are powerful, incredible quiet, and actually fun to use,
As for OClean Customer Service, after purchasing our toothbrushes, I had a request, and they responded immediately. We couldn't be happier with our new OClean toothbrushes, and the fine customer service that we received. Thanks OClean!

August 22, 2024
Rated 1 out of 5 stars

Oclean X Ultra S Sonic Toothbrush is…

Oclean X Ultra S Sonic Toothbrush is loud and not 45dB as you say, the charger is very slow, poor materials, cheap plastic, the battery runs out quickly, returns are not possible after opening the box, the worst toothbrush I have ever bought in my life, the worst company, returns are not possible

August 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Great price with $50 off coupon

Great price with $50 off coupon. Got the kit with over 6 replacement heads and travel case. It’s been working great for the first week, very happy with it so far. The app that oclean has is a nice bonus.

July 25, 2024
Rated 1 out of 5 stars

Received today

Received today. Try tomorrow.

July 24, 2024
oclean.com logo

Reply from oclean.com

Dear Mary,

Sorry to make you wait for a long time, your parcel is in transit, we have urged the logistics to send your parcel as soon as possible.

Rated 1 out of 5 stars

customer service fail

Update: Oclean‘s response below is nonsense. I have contacted them repeatedly and they asked me to submit videos of the problem and photographs of parts which I did and then they stopped responding. I have yet to hear from them.

I am two toothbrushes in and I’m very disappointed. The first one died after five months and the second one after seven months. Simply would not recharge. I took very good care of this toothbrush. This is no fault of mine and the company has failed to step up.

July 8, 2024
Unprompted review
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Reply from oclean.com

Dear Customer,

So sorry for the incovenience.

If there is any quality problem with the product, you can contact our service team: service@oclean.com, we will process it for you.

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Rated 4 out of 5 stars

Excellent Toothbrush

The purchase of the toothbrush was very easy. However it took 7-9 days to receive it from China. It would be nice if they shipped from a US location.
The toothbrush works great, and is easy to use.

July 1, 2024
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Reply from oclean.com

Dear Jim,

Thank you for your support of Oclean! We will improve our logistics services as soon as possible.

Rated 5 out of 5 stars

Great product and customer service.

I love the brush itself (have had it for 2-3 years), but was not happy when their confusing website led to my receiving the wrong color replacement brush heads. At first they refused to correct this so I posted a two star review (as NJSpice). I couldn't find a way to edit/update that so I'm doing so here because they reconsidered and ended up sending me the right color (& let me keep the wrong ones). I really appreciated that, and they have also been good about responding to a couple questions about the brush I've had over the years.

July 6, 2024
Unprompted review
Rated 1 out of 5 stars
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Reply from oclean.com

Dear Debbies,

We apologize for the long wait, we checked that your package has been delivered.
We will try our best to improve our logistics service in the future.

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Rated 2 out of 5 stars

Products themselves are good

Products themselves are good, but be careful ordering accessories like extra brush heads as the website is confusing. "Style" numbers actually denote COLORS, I ended up with the wrong color and they would not make it right.

June 3, 2024
Rated 1 out of 5 stars

I never received the toothbrush

I never received the toothbrush.
You are a bunch of cheaters.
You left me no contact number to let you know that I never received it.

March 25, 2024
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Reply from oclean.com

Dear Customer,

So sorry to let you wait so long time.
Your package has been delivered on April,03,2024, please pay attention to check the receipt.

Tracking Number: YT2408521266037538
Tracking link: https://new.yuntrack.com/

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Rated 5 out of 5 stars

Oclean for the win.

Quietest brush I’ve ever heard. Fast delivery. China to Canada took about 5 business days.
Will use this for travel and purchase the new ultras S for everyday use. 👍

March 26, 2024
Rated 3 out of 5 stars

Shipping address issues.

Too early to tell. The auto mailing address that only came up after submitting payment info was incorrect. I immediately used your contact info to report the correct address. When shipped the incorrect address was listed. So far, nothing received and no response info. Just in case, correct address is Capt Harry Elam 1426 Borghese Ln #301 Naples FL 34114. 252-207-8499

March 24, 2024

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