Octopus Capital Reviews 

97
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I've worked with Ismail a lot over the last year or so. He is a brilliant BDM and always a pleasure to deal with. He is extremely responsive and consistently gets terms back to me quickly, but what I... See more

Rated 5 out of 5 stars

I have used Octopus several times as a broker and dealing with them is straight forward and professional. You don't have to chase them as they are proactive in deals and want to get things funded. Spe... See more

Rated 5 out of 5 stars

I have recently submitted my first Bridging application with Octopus. The portal is very easy to use and the BDM Ismail Chaudhry very helpful and quick to respond in the quoting stage. He was very foc... See more

Rated 5 out of 5 stars

I just wanted to take a couple of minutes thank Ishmail for the exemplary service he provides. Always accommodating, always accessible, nothing ever too much trouble, never overpromises and under deli... See more

Company details

Written by the company

Octopus Capital, part of Octopus Group, is a leading specialist real estate investor, with over £3.3 billion under management and a highly experienced team of over 90 professionals. Our property lending team provides bespoke, customer focused financing solutions across the UK residential, commercial and development sectors. The team has lent more than £7.5 billion across over 5,200 loans, providing competitively priced financing throughout the UK and spanning the property investment lifecycle, with loans typically ranging from £100,000 to £50 million.


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4.8

Excellent

TrustScore 5 out of 5

97 reviews

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4.8

All reviews

(97)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Company mortgage for buy to let property

After my broker left her company, I had no further contact, and dealt with Octopus direct. Fay, my main contact was extremely helpful and always replied to email very quickly and efficiently. Overall, and excellent experience.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Octopus made us feel they really cared…

Octopus made us feel they really cared about us and helped throughout the whole process. They acted in a very professional manner and gave us peace of mind and we would thoroughly recommend their services.
A very big thank you to the team Paul the credit manager,Samantha the IBDM,Stephen the BDM and the ever helpful Shelley

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Have had a really positive experience…

Have had a really positive experience with Octopus Investments Ltd. The team followed up and touched base all the way through to ensure everything was clearly understood by us. The home visit team were lovely and we have received nothing but support and care throughout our journey.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Dev-Exit (bridge) refinance with Octopus

I just completed another case with Octopus and dealt with Oli Porter upfront, Greg Walsh and the credit manager, Robert Mynott, who were all brilliant. This was a smooth, fast, efficient transaction from start to finish. We only had a month to complete the case, from initial enquiry to completion, as the borrower was over term with current lender, who had already provided a one month extension to refinance before enforcing. Everyone pulled together and we hit the deadline, which saved the clients £9k in default interest. This was a dev-exit loan on a Grade II listed farmhouse, with a thatched roof and one of the share-holders was resident in US. Great result and a market-leading rate of 0.7% pm! Happy clients. You need a lender who can be flexible and find solutions when things don't always go to plan and Octopus were able to 'take a view' on issues that arose to make sure we still hit the deadline.
I wouldn't hesitate to recommend the Octopus Real-Estate team again and looking to work with them again on future deals.

November 13, 2023
Unprompted review
Octopus Capital logo

Reply from Octopus Capital

Thank you for sharing! We are incredibly proud of our team at Octopus Real Estate and we are thrilled you had such a positive experience. We look forward to working with you again!

Rated 5 out of 5 stars

Highly Recommend

Couldn't have completed our most recent case without the help of Claire Dunning and completions manager Jordan Casey. A pleasure to work along side you both, I look forward to the next.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Honest and responsive

Oliver Porter and the team over at Octopus have always been honest and responsive. They have helped us on several occasions now and they work tirelessly to ensure positive outcomes as well as sticking to their word, which is a rare trait in our industry.

October 31, 2023
Unprompted review
Rated 1 out of 5 stars

With respect to who own it but Wasting…

With respect to who own it but Wasting time . Too much asking silly question that no need to ask and their solicitors are the worst you can expect charlotte ward ( from field fisher ) n at the end u have to pay their solicitor from your pocket ( stealing you in different way ) don’t try even to contact them …. Bad bad and good luck if there’s luck you can have

November 22, 2022
Unprompted review
Octopus Capital logo

Reply from Octopus Capital

Hi Abou-syam,
We are sorry to hear this. One of our team members has previously reached out to you to discuss our processes. We have contacted you again directly.

Rated 1 out of 5 stars

Fees on top of Fees

charged me a fortune for a bridging loan and now what to charge me more fees to replay them. Thats not happening.
This morning I was told I would be sent the form that states I HAVE to use a solicitor to repay my loan. Guess what ....its not arrived!! REPLY TO OCTOPUS RESPONSE. A LIE

August 1, 2023
Unprompted review
Octopus Capital logo

Reply from Octopus Capital

We are sorry to hear this and would like an opportunity to talk to you and find out more. One of our team members has reached out to you to discuss.

Rated 5 out of 5 stars

I work extensively with Octopus on…

I work extensively with Octopus on financing deals for property investors and I find them knowledgeable, hardworking and keen to find a way to say yes. Our relationship continues to grow as does my respect for the team that I am privileged to work alongside at octopus. Continually grateful for their support

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!!

As a broker one of your main problems is finding a lender who understands the clients needs. From the initial enquiry with Oliver Porter (BDM), too the underwriting of Paul Mann both were constantly looking for solutions rather than highlighting problems.
My Case would not have completed without the help of either, so thank you!

March 25, 2022
Unprompted review
Rated 5 out of 5 stars

Proactive team

Great to work with Jess, Jordan and Becky on a few mortgages for my client. Tricky cases but the team were pro-active when dealing with underwriting and throughout the legal process. Keeping us well informed on progress and trying to understand the clients circumstances.
Look forward to working with them more in the future.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Claire Dunning has been absolutely…

Claire Dunning has been absolutely fantastic with a deal I have recently completed, always on hand to help, proactive and approachable- An credit to Octopus. Always my number 1 lender to go to.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Quick, Efficient & Helpful

Jess & Jordan have been invaluable in seeing through a mortgage for an otherwise impossible situation. It was never going to be easy but they were always on hand to help, explain & keep the process moving.

February 24, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and Extraordinary service

I've been working with Jordan and Jessica over the past year in which we have completed many cases. On each application they have provided quality, timely and professional service throughout. During times of slightly pressured moments, Jordan and Jess acted efficiently and effectively for the applications to continue without much delay. It has been a real pleasure in working with Octopus and will continue to do so.

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

Good job all round!

Claire, Fay, Jordan & Becky at all superstars for refinancing a US based client on the last day of his bridging loan!

February 16, 2023
Unprompted review

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