Octopus Energy Reviews 

Matt was very helpful and patient with me which was very welcoming as I'm at the older range of customer ,he talked me through everything I needed to no and helped me decide which plan would be best for me ,thank you matt

The gentleman was very polite and helpful

I have been with Octupus now for a while and wanted to say best public utilities provider I have ever dealt with. Customer service is excellent, love all the power saving offers. Only company that have ever given me money back when account credit builds up. The app is so easy to use.
Nothing is too much. Would highly recommend.

Kudos to Patricia for her management skilled and professionalism, she explained and clarified all our concerns about our outstanding payments and we are pleased and satisfied.

What I really like about Octopus customer support is that they send you a friendly email and you can actually reply to it. They answer quickly and it's obvious that it's a real person. They are always very helpful.

I explained my situation by email to Josh who was so kind and helpful. It’s not just words with octopus energy, they have helped myself and my daughter ever since Covid started. I am blown away with the help and gifts Josh has arranged for us, it means so much during a difficult time.

I believe I spoke to a person named Emma- very kind, extremely helpful, and made me feel at ease with my current bill

I liked the transparency of the web site payments section. That did encourage me to ask about the basis for billing decisions. Ellie provided very clear and straightforward answers to the questions I was asking.

I’ve spoken to three advisors in the last week. Historically the telephone experience with them has always been good but these three came across as better than before. I feel they know and understand more and perhaps they are actually on my side.
But sadly the company they work for seems worse than before. I have registered a formal complaint and after a week there is no sign that the meter team that need to resolve/explain why the system has subtracted about £750 from my account have done nothing. Also there seems to be readings missing from my energy account. So from my experience support get 9/10 and back office 0/10. If my experience is not a one off I really worry about the future of the company.

We were expecting an increase in our Direct Debit payments in October 2026 of approximately £5 per month, £60 annually.
However we were shocked and concerned to receive notification of an increase of £44.65 per month or £535.80 annually. We contacted Octopus with our concerns and Bilal responded with understanding and a resolution which cut our payments to a realistic amount and our observations will hopefully help others in a similar position.

Nothing went wrong other than you asking me to review you
Why?
All you did was provide a service I pay you to provide and you haven’t even completed it yet

I’ve been with Octopus for years, but only getting 4 stars after I received notice that they’re increasing my DD by 82%, while I have nearly £400 in credit!
The support team were great and agreed it was not acceptable. Reverted my payments back to my original amount.

Amazing ladies sorted my problem for me straight away very helpful would definitely recommend thank you

Literally the best energy company I've ever done business with for customer service!

The Customer Advisor dealt with my request for a refund very swiftly. This avoided an issue with my Bank.

I was in midst of switching from EDF to Octopus when it became clear that Octopus couldn’t handle my 6 digits. Ellie on the help desk was superb. Understood issue, got it sorted, resent link and all good now.
Contrast that to EDF who struggled to quote me a new tariff for same reason- their proposal was to increase my monthly bill from £200 to £3400. After them trying to sort it out for four weeks I switched. If they were as efficiyas Octopus they would not have lost a customer of 40 years.

I was helped by Chloe Barkley to switch my gas and electric to Octopus . The process was quick and efficient as Chloe was knowledgeable and explained every step to me .

Great service