My appointment with Gloriah could not have gone better. She was very knowledgeable and professional, but also warm, friendly and empathetic. I now have complete peace of mind that everything is in pla... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dan was great! Straight to the point explained different aspects well. Made me feel at ease and answered questions honestly. Kept all jargon out of it and explained different scenarios. I also liked t... See more
Fleur was excellent and very easy to talk to and explained everything clearly and professionally. She was able to answer all questions needed and flexible to allow for changes if so needed at later st... See more
The person who did my will(Vishal Patel) was brilliant, easy to understand, open about how the will works, I've already told my friends about (Vishal Patel) to get there wills done, he's going to get... See more
Company details
Written by the company
Octopus Legacy, formerly known as Guardian Angel, is the place to plan for death and find support after a loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something much more human. Share more than money: leave voice notes, music, recipes and videos. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we’re a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one. Death can come between us, leave mess, legal fees, frustration. But it can also connect us. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.
Contact info
United Kingdom
- octopuslegacy.com
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Simon’s knowledge was phenomenal about…
Simon’s knowledge was phenomenal about everything to do with estate planning and we made decisions that we never knew were so important. We feel so happy to have the “full package “
August 7, 2026
George was excellent and very informative
George was excellent at explaining the things to consider -and watch out for- in preparing my will
August 6, 2026
Maggie was great
We had our initial consultation with Maggie yesterday - she was really personable and took the time to explain every element. This was our first Will, we left the meeting feeling relieved it was all in good hands.
August 5, 2026
Knowledgeable and Friendly
Chris was really knowledgeable, friendly and talked me through the process and didn't pressure me to do anything I didn't want to.
August 6, 2026
Great service
Darren was respectful. Built a rapport and explained everything really clearly
August 5, 2026
Great Experience - Will Writing
Jordan was fantastic from start to finish. He explained everything clearly, was friendly, professional, and made the whole process really easy to understand. A great experience overall - thank you!
August 6, 2026
Good & positive experience
Daniel was lovely & explained the process so it was easy to understand. It was a good experience & we also had a laugh whilst chatting. There was no hard sell. Good positive experience. I would recommend Octopus Legacy
August 6, 2026
LPA 6 Aug 2026
Mr Hardeep Gokarni was very thorough in explaining the process to us, and went over it a couple of times to ensure we understood (it's all new to us!). He was courteous and amiable and it was a pleasure to do business with him.
August 6, 2026
Request dealt with in a very…
Request dealt with in a very professional manner & all questions answered.
August 6, 2026
Chris was organised and knew what we…
Chris was organised and knew what we need to be done .
August 6, 2026
Martin Ralph was pleasant and explained…
Martin Ralph was pleasant and explained everything well
August 6, 2026
Jenna was excellent at guiding us…
Jenna was excellent at guiding us through the process, made us feel at ease as we work through everything.
She was patient with us as we worked through some complex questions and helped us decide on the best course of action
August 6, 2026
Will update…
Chris was very kind and understanding and made things very clear so I knew what I was doing , he also gave me the time to understand my answers and Wishers
August 6, 2026
IT failures
Your IT system is clearly faulty or the IT personnel that constructed it are below par. Your email told me my Will was ready but I could not PRINT it. I'm sure you can find a IT technician that can pretend he/she is like most elderly persons, useless at IT and prepare an easy straight forward system and therefore you would get less issues coming back. Your ITsection reminds me of health & safety officers, no practical experience just sits in an office and makes it up.
August 6, 2026
Reply from Octopus Legacy
Hi Stuart,
Thank you for the feedback, and I'm sorry the printing tripped you up right when your will was ready to go. You shouldn't have to wrestle with a screen to get hold of something this important.
I've organised for your will to be printed and sent to you.
This will be with you within 4 working days, often much sooner. This will be accompanied with a guide on how to sign it and some cards to share with the people you love.
All the best, Octopus Legacy
They do not know what they are doing
They do not know what they are doing. I had the meeting, paid the money and only found out 28 days later that they couldn't do what they said they could do. Only got a partial refund so far. Avoid.
July 6, 2026
Unprompted review
Reply from Octopus Legacy
Hi there,
Thank you for taking the time to leave this, and I'm sorry, finding out weeks in that we couldn't deliver what you'd been told isn't good enough, and I understand the frustration.
I've made sure your full refund has been processed in full, and a member of our team has reached out to make sure you're properly looked after.
If anything's still outstanding, please email complaints@octopuslegacy.com and we won't stop until it is solved.
Thanks again, Octopus Legacy
Very nice guy called Liam who explained…
Very nice guy called Liam who explained everything to me. I was apprehensive when he came but he very quickly put me at ease
August 6, 2026
Gloriah was friendly and helpful and…
Gloriah was friendly and helpful and explained things clearly
August 1, 2026
Gloriah was amazing and so patient with…
Gloriah was amazing and so patient with us while we worked through technical problems and had our 3 year old interrupting.
August 5, 2026
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