OCZ Reviews 6

ultimately the best warranty service I have ever has and fast with a cross sip of an updated product at no charge nothing I had problems wit instability on an OCZ /Trion 150 budget SSD with my chipset they knew about and ultimately cross shipped me a better more expensive OCZ Vector SSD at no charge and one day in transit after I posted my problem and open claim mention at Facebook and without anything more from me to get that action .

it was impressive and I can recommend all this and the vastly better Vector 180 SSD over a Trion 150 . I don't how they found me out for all that but who knows maybe they have a back door to the NSA they don't tell

Ordered OCZ Agility 3 180GB SATA III SSD back in July of 2012 through Newegg, by recommendation from a friend.
I've heard that products from Newegg are hit or miss, it's usually not the manufacturers fault, but, I've decided to leave the review here since the company seemed to have no interest in honoring my support ticket. My extended warranty hadn't set in yet, so I had to contact them directly.

My goal was to have a drive solely for my operating system, and another for my files. I was partitioned, but, my stock drive was nearly full, and had already been acting up due to age, so I, of course, reformatted everything, and decided to use this new one for all of my precious files. Big mistake.
Within a few months, the drive started failing. My files were unreadable on one load, and fine the next...until finally they weren't there at all. A little less than a year after purchase, the drive, itself, wasn't there at all.
I tried loading the drive externally, on other computers, and again on the same one...but it was totally dead. Not only had I wasted money, but, I also lost thousands of files I'll never be able to replicate. This was unacceptable. --Keep files on several drives, lesson learned.

I just considered it a loss and let it go for a year after it had died, kept the drive connected, hoping that by some miracle it would one day just come back to life...until finally my computer had gotten too old to carry on, and I started taking what I could salvage out of it, and was faced with it again. Frustrated, I went in search of my insurance provider, and found that the extended hadn't started yet, but I was still covered by the basic one from the manufacturer, and sought them out.
I put a service ticket in, and from what I remember, had waited a few months before getting a response (No big deal to me, as it had already been unusable for so long, but, still, it's not exactly the kind of customer service one wants to receive.)
I explained the issues I had throughout it's life, the fact that I hadn't touched it until it stopped working on me, and that I'd be happy, even if I had to pay a fee, to send it back to them--I didn't want another, I didn't want a refund, I didn't even necessarily want it fixed...I just really, really wanted to know if my files could be retrieved by any means. Anything they decided to do from that point on was fine with me.
I no longer have the response, but, they essentially asked me to restate everything, and tell me all of the things I could try to do to get it back. Asking me what kind of readout it gave me when I tried to load it or sent commands through--which was exactly the problem- there was none. I told them that. It simply did not work anymore. I was unable to do anything.
They didn't inform me of whether it would be possible to fix, they didn't even mention the idea of actually getting it serviced. The language they used felt as though they were telling me it couldn't have been the drive itself. It was my fault, and I wasn't telling them something. It seemed as though they didn't even look at my ticket. I've had issues with products in the past, and the responses were never like the one I'd gotten from this company. Instead of feeding my frustration, I decided to let it go.

Faulty products, poor customer service. I always like to give the benefit of the doubt, and assume this was a fluke, an issue only I was having...and perhaps it was, but, just in case, I'd suggest you proceed with caution when purchasing from this company.

I had an OCZ 256GB SSD for three years when it died. The guarantee is for 5 years. Emailed OCZ with symptoms and they immediately agreed to look at it and sent me an RMA number to reference when I sent it back.

They didn't ask for receipt or proof of purchase (which can be difficult after 3 years).

They emailed me on receipt and they had tested it and offered me a refurbished replacement on the same day. They then sent me tracking number for parcel which was coming from the Netherlands (I am in the UK) so expected a delay but actually got replacement within 2 days.

End to end time from me sending first email was less than 8 days, thus excellent overall.

I run 3 PC's at home and I have an Agility 120GB SSD in each.
One failed within the 3 year guarantee period.
They insisted on a receipt which I found via the very helpful CCL computers.
They did honour the guarantee and 3 weeks later I was posted a new SSD....but is was a re-manufactured one and was covered in a glue like substance. It worked ok but I expected a new one. I'm happy that it works but it does not instill me with a great deal of confidence.

I purchase a PSU from dabs.ie and within a week of using it, it just broke on me. Just 100% broke, unusable, PC wont power on. I was hesitant on using dabs.ie's customer support as its reviews are unsavory and explained that they would go to the company and review the product before even getting back to me.

So I decided to go passed them and proceed to claim the warranty from OCZ themselves. Although quick responses was welcomed, the content was not. They asked for me to send the product to them before they can replace it. Now you have to understand that when a PSU breaks, you have no PC. I work from home and my PC is invaluable. I am in Ireland and their company is located in UK. It has been 2 weeks since I sent it to them and I have yet to receive my replacement. Not to mention it cost me €34 to send to them, which they just flat out refused to pay for the postage expense.

The PSU cost me about €80 in the first place, with the added €34, I have paid €114 euro for this PSU. With no compensation for their own faulty product, their lack of responsibility that they took towards their own fault is unacceptable. How can you in good conscience make your customer pay almost half the price of the product to replace it when it was their fault they produced and shipped the product with the fault in it.

I am telling you right now, if this replacement PSU breaks I will never again use this company and recommend for everyone reading this to avoid at all costs, or it could be you without a PSU(and a working PC) for over 2 weeks. I have also just found out that they are being acquired by Toshiba, so in turn I would avoid them too.

I wouldn't usually go out of my way to write a bad review on a company but for this product I needed them to be understanding and cut me a break, in which they did neither. Their lack of responsibility for their faulty products is just outrageous.

Never again!

Edit: I want to add to this review and say that I still have not received my replacement. It's 17 days after they said it was "shipped". They made a mistake with a faulty product and I end up suffering for almost a month because of it with no recompense. Appalling service. The worst of the worst!

(everyday I don't receive it a day will be added above just to show how long it will be for you if you have to file an RMA with them. As of writing this I am 17 days in, in total without a working PSU 24 days)