I think the support I receive is essential and significantly speeds up my project. I am currently delighted with Noeline's support I particularly appreciate how she listen to me and look for solut... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Overall very happy with the software, especially at its price point. We are a small company active in distribution and field service with <10 employees and use Odoo for nearly everything. What it can... See more
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Odoo’s software may be decent, but the customer support is very poor. Calls are often unanswered, and you are usually redirected to customer support without any real help. Even after contacting... See more
Company replied
"I would like to express my heartfelt gratitude to Pauline from the Odoo Live Chat support. I encountered an error and reached out for help, and I was honestly blown away by how quickly it was resol... See more
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Company details
Written by the company
Our mission is to provide a suite of easy to use business applications that from a complete package. Millions of businesses have access to software they need to run & grow their business. Odoo (formerly OpenERP) edited a software of the Business Application Suite. It was founded in 2004 by Fabien Pinckaers, its current CEO. The company consists of 250 employees, 6 offices (Belgium, San Francisco, New York, Luxembourg, India and Hong Kong). We are active in 120 countries, Odoo can count on its vast network of more than 550 official partners who provide the solutions locally. Fits small to big companies alike Odoo is a complete suite of business applications covering all business needs, from Website/e-Commerce to manufacturing, inventory to accounting; all seamlessly integrated. The editor has developed 30 main applications which are regularly upgraded. In addition, the community of more than 1,500 active members, has contributed to 4,000+ apps to cover a wide variety of business needs. Odoo is the fastest evolving business software in the world, releasing a new version every year. With the latest release of Odoo 9 in October 2015, Odoo now is an all-in-one software, the perfect open source alternative to 26 other existing types of software. With the "On-premise" offer, Odoo is the most installed business software in the world. It is used by 2.000.000 users worldwide ranging from tiny companies (1 user) to huge ones (300 000 users). Amongst our biggest references you can find: What makes Odoo different? A smooth and friendly user experience that has been built to ensure the user seamless adoption. Flexibility and full integration cover the needs of complex companies. The flexibility of Odoo is such that apps can be added according to the growth of your company. One app at a time. Thanks to the open source community, Odoo is actively maintained by a large base of developers to meet evolving customer needs and provide new, innovative applications. Our Mission We think business software shouldn't be complex. We believe in software that is fully featured, tightly integrated, running smoothly and effortlessly upgraded. Our mission is to provide a range of easy to use business applications that form a complete suite. We give millions of companies easy access to the software they need to run and expand their business.
Contact info
Rue Laid Burniat 5, 1348, Louvain-la-Neuve, Belgium
- +32 81 81 37 00 (Belgium) , +1 650-691-3277 (United States)
- info@odoo.com
- odoo.com
3.1
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 2 weeks
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Never was able to upload our customer…
Never was able to upload our customer files from Zoho or our CRM. We are a software company and have implementation specialists. We told the sales rep this was a deal breaker and was told they would get it to work shortly after we signed up.. We were going to do month to month starting Dec 5th but, the rep talked our president into a 1 year contract. He Slid a no refunds clause in there. President signed contract on Dec 5th. Paid for the whole year. All of the sudden they wouldn't help me import our data unless we paid for implementation. Kept getting errors on account name. Asked for a full refund on Dec 10 verbally and Dec 15th in email format. They refuse to refund our money to this day. Still billing us and we had to go back to Zoho on Dec 20th or we wouldn't have had a CRM the past 2 months to use. Would not recommend this CRM company to any business at this point. Your reply is dishonest as you have refunded several customers. Also your sales rep and manager are aware of the errors and we were told that they would not help us when we called In to support as we didn't purchase an implementation pkgs. We will keep filing complaints and dispute charges ongoing. There is also two ongoing complaints with the BBB.
December 3, 2025
Unprompted review
Reply from Odoo
Hello,
Thank you for sharing your feedback.
After reviewing the situation internally, we could not find any submitted support ticket related to the import issue. Our team did request additional technical information in order to investigate the errors you mentioned, but we did not receive the requested details. Without the necessary files, logs, or clarification on the error messages, it is not possible to properly diagnose or resolve an import problem.
Data import from other systems (including CRM platforms) is possible in Odoo using standard import tools. We also provide detailed documentation and tutorials explaining the import process, file structure, and common validation rules. When errors occur (for example on account name formatting), they are typically linked to file structure or field mapping and can be resolved once the relevant information is provided.
Regarding refunds, Odoo is a software subscription service. Once access to the platform has been granted and the subscription activated, it cannot be “returned” like a physical product. Subscriptions can be stopped according to contractual terms, but refunds are not part of our policy once the service period has started.
If you would like to resume the import investigation, we remain available, provided the requested information is submitted so the case can be reviewed factually.
Kind regards,
The Odoo Team
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Company Data Base Stolen
After decided not precede with the accountant, they remove our access to our company database on Odoo. After asking them to give us the admin several times, they never did.
After almost a week of contacting Odoo, by chat (only), they decided that the accountant create the database so it belongs to them not to the company, leaving us without "our" database. Basically we were stole and they collaborate with it.
Very difficult to communicate with the company by chat, in cases like this, you got F***** and you have no other options. I do not recommend! It's very risky!
January 28, 2026
Unprompted review
Reply from Odoo
Hello,
Thank you for sharing your concerns.
Access rights to an Odoo database are legally tied to the account and subscription under which the database was created. If a third party (such as an accountant or partner) creates and subscribes to a database in their own name, they are considered the contractual owner of that environment. In such cases, Odoo cannot transfer administrative ownership to another party without proper authorization, as this would violate data protection and contractual regulations.
We understand how frustrating this situation can be. However, Odoo does not “collaborate” in taking control of a company’s data. We are bound to follow the contractual and legal framework under which the database was created. In situations like this, the resolution typically requires agreement between the company and the original subscriber (the accountant), or formal documentation proving rightful ownership.
If you would like us to review the case again, we invite you to provide the database name and relevant details to legal@odoo.com so we can verify the situation carefully.
Kind regards,
The Odoo Team
It was helpful to have Odoo support…
It was helpful to have Odoo support team. I really love to work with them.
January 26, 2026
Unprompted review
Reply from Odoo
Hello,
Thank you for your feedback. We’re glad to hear that the support from our team was helpful and enjoyable.
Please don’t hesitate to reach out again in the future if you have any questions or need assistance.
Kind regards,
The Odoo Team
Great service
Monse is very thoughtful and willingness to help and give the extra mile.
January 26, 2026
Unprompted review
Reply from Odoo
Hi,
Thank you for your feedback. We’re glad to hear that Monse’s dedication and willingness to go the extra mile made a positive difference for you. We’ll be sure to pass along your message.
Do not hesitate to reach out in the future should you have any question or need for assistance.
Kind regards,
The Odoo Team
Great help in a broad sense
Great help in a broad sense, good communcation, showing expertise and politeness.
I was helped by Jesus (MJES)
January 23, 2026
Unprompted review
Reply from Odoo
Hi Jan,
Thank you for your kind feedback! We’re glad to hear that you appreciated the clear communication, expertise, and professionalism of our support team. Jesus (MJES) will be happy to hear your feedback.
Do not hesitate to reach out in the future should you have any questions or need assistance.
The Odoo Team
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Quick and diligent response
Felix did a great job supporting us during the emergency we originated a mismatch in the product information when we imported incorrectly a Product Db, operation was halted He responded quickly and was very diligent in providing the solution and training me how to act in future similar events.
January 20, 2026
Unprompted review
Reply from Odoo
Hi,
Thank you for sharing your experience! We’re glad to read that Felix was able to support you quickly during a critical situation and guide you through both the solution and the steps to prevent it in the future. We’ll be sure to pass along your appreciation to him.
Do not hesitate to reach out in the future should you have any questions or need assistance.
The Odoo Team
So many annoying ads
Oppressive marketing. So many ads. I don’t care please stop.
January 20, 2026
Unprompted review
Reply from Odoo
Hello,
Thanks for sharing your opinion. We run marketing campaigns to inform businesses about our products and events, but we understand that not everyone wants to receive them. You can easily manage your preferences or unsubscribe at any time using the links provided in our communications.
The Odoo Team
Thank you to the amazing Odoo team!
January 20, 2026
Unprompted review
Reply from Odoo
Hi Hani,
Thank you for taking the time to share your experience with our team!
Kind regards,
The Odoo Team
Invest in a better software and support team
It is not a bad ERP system until it is not and forget about ever getting help from their “support” team. They take weeks at least only to tell you “we are working on it”. In my case my problems do not come from a personalized module, just their normal accounting module. Also if you pay monthly and you are late even by day (and a long term customer) expect to have your subscription cancelled even though payment has gone through corrrectly days before.
January 15, 2026
Unprompted review
Reply from Odoo
Hello,
Thank you for sharing your feedback. We’d like to clarify how billing, access, and support work to avoid any confusion.
Billing and access
When choosing a monthly payment plan, there is indeed a higher risk of a payment being late. In such cases, the database is not lost or deleted, it is simply temporarily locked until the situation is regularized. This rule applies equally to all customers, whether new or long-term, as we use a single, consistent billing system for everyone.
To avoid interruptions, we recommend:
- Activating automatic payments
- Or switching to a yearly subscription, which allows a single payment per year and removes monthly constraints.
Support response times
Regarding support, response time can vary depending on the complexity of the issue. Some requests can be solved very quickly, while others require deeper investigation. An issue may originate from an Odoo module itself, but it can also be linked to a specific configuration or setup. In all cases, our support team first needs to fully understand what happened before applying the correct fix. This investigation step is essential to ensure a proper and lasting solution.
Our objective is to provide reliable support, protect your data at all times, and resolve issues in a structured and professional way. If you need help with your billing setup or support request, our team remains available to assist.
Kind regards,
The Odoo Team
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The crm system in my opinion has too…
The crm system in my opinion has too many lags and is too complex.
January 14, 2026
Unprompted review
Reply from Odoo
Hello Dave,
Thank you for sharing your feedback. We reached out to request a bit more information to better understand the issues you experienced, but unfortunately did not receive a response. Without additional details, it’s difficult for us to pinpoint what may have caused the lag or complexity you mention.
Frankly your comment is quite surprising to us, as Odoo CRM is one of our most widely used and appreciated apps. It is designed to efficiently manage leads, opportunities and sales pipelines in a flexible way.
As experiences can vary depending on configuration, data volume, or how you use the app, we’re always keen to help optimize setups when needed. If you’re open to it, we’d be happy to look into this with you and see how we can improve your experience. A little tweak in configuration can make all the difference.
Kind regards,
The Odoo Team
Unacceptable Support Response Time
After 2 weeks of waiting, we finally received a response regarding a critical issue with our production inventory system. By that time, we had already been forced to resolve the problem using external specialists at additional cost.
What's the purpose of advertising support services if they provide virtually no value when needed? This isn't just poor support - it's completely unacceptable for a business-critical system.
As we clearly described in our initial contact, the issue wasn't with our system configuration. Your own update service on your website was malfunctioning, repeatedly sending us test versions instead of the production update we needed - even after multiple attempts.
For an enterprise software provider, this level of support is simply inadequate. Businesses relying on your systems for daily operations deserve better.
January 15, 2026
Unprompted review
Reply from Odoo
Hello Smart Delights team,
Thank you for taking the time to share your feedback. We’re sorry to read about your experience and understand how disruptive delays can be when dealing with a business-critical issue.
We reached out to request additional information in order to investigate further, but unfortunately did not receive a response. Without those details, it’s difficult for us to fully assess the situation. however, we can already clarify an important point: in the majority of cases where response or resolution times are longer, this is related to on-premise hosting. In such setups, our teams have limited visibility and access, which restricts how quickly we can diagnose and intervene compared to Odoo-hosted environments. Understanding fully the set-up requires also much more back-and-forth communication with the client.
Additionally, even when an issue is reported as not being related to system configuration, our teams are still required to perform a complete investigation to ensure no configuration, environment, or dependency has been overlooked. This is essential to avoid wrong assumptions and to provide a reliable resolution.
For customers hosted on Odoo Online or Odoo.sh, our teams can typically act much faster as we have the option to directly access the infrastructure and update mechanisms.
We are sorry that you had to involve external specialists and that this situation impacted your operations. If you’re willing to share more details (such as hosting type or ticket reference), we would be glad to review the case more thoroughly.
Kind regards,
The Odoo Team
Myli support ★ ★ ★ ★ ★
Contacted Odoo support as I couldn't figure out on my own what the problem was. Myli immediately knew what the problem was, took the time to explain me everything and guide me through it. absolutely thankful for the help of Myli !!!
January 15, 2026
Unprompted review
Reply from Odoo
Hi,
Thank you for your kind feedback! We’re glad to hear that MYLI was able to quickly identify the issue and guide you through it clearly.
Do not hesitate to reach out in the future should you have any questions or need assistance.
The Odoo Team
Predatory and misleading pricing practices
The initial experience with Odoo sales was positive — they offered discounts and answered questions clearly. However, once we subscribed, the experience changed completely.
Responses became cold and unhelpful, pricing felt predatory, and invoices were unclear and click-bait in nature. We were also faced with constant threats of subscription cancellation, which creates unnecessary pressure rather than a supportive customer relationship.
In our case, a few clicks in the system resulted in an invoice for several thousand euros for a five-year subscription. We did not use this subscription at all. Based on my experience with every vendor in software industry, accidental subscriptions are usually refunded promptly, but no flexibility was shown here.
Unfortunately, we are now locked into this contract for the next five years, which makes the overall experience even more frustrating.
January 14, 2026
Unprompted review
Reply from Odoo
Hello,
Thank you for taking the time to reply to our request for information. This allowed us to review your case carefully and understand the situation in detail.
After checking the contract history, we can confirm that the contract duration was chosen at the time of subscription, with payment due upfront as specified in the quotation and contractual terms. It appears there may have been a misunderstanding regarding this upfront payment mechanism. In addition, users were added to the subscription after activation, which automatically resulted in a pricing adjustment.
We also observed that the database invoices remained unpaid for several months. This is the reason why payment reminders were sent and why the communication may have felt more insistent. These follow-ups are part of a standard process to ensure continuity of service and avoid service interruption, not an attempt to create pressure.
Regarding refunds, subscriptions that are confirmed and activated follow the contractual conditions agreed upon at purchase. While we understand your frustration, we did not identify an accidental subscription from a contractual standpoint, which is why a refund could not be granted.
We remain available to clarify any remaining questions, review options going forward, and help ensure the setup and usage of Odoo better meet your needs if you wish to continue.
Kind regards,
The Odoo Team
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Excellent service
Although, bugs happen, the support team is always able to serve me adequately. There never was a problem that they couldn't solve even if it can sometimes take a few days depending on their workload.
January 14, 2026
Unprompted review
Reply from Odoo
Hi,
Thank you for your honest feedback! We appreciate your understanding, while bugs can happen, we’re glad to hear our support team has always been able to help you find a solution. We do our best to respond as quickly as possible, even when things get busy.
Do not hesitate to reach out in the future should you have any questions or need assistance.
The Odoo Team
I’ve been using Odoo for 3 years now…
I’ve been using Odoo for 3 years now for our small company, primarily for invoicing. The system provides exactly what we need—no less, no more—and the free plan works great for us. It’s reliable, simple, and covers all the essential invoicing features.
My only suggestion would be to enhance the invoicing system with more features while keeping the interface simple for small companies like ours. For example, it would be useful to have the option to customize invoice numbering—like automatically assigning a letter per customer along with the invoice number—so customers cannot tell how many invoices we issue between theirs.
Overall, Odoo has been a great solution for our needs, and I would recommend it to other small businesses looking for an easy, effective invoicing system.
June 5, 2025
Unprompted review
Reply from Odoo
Hi,
Thank you for sharing your experience and for trusting Odoo for the past 3 years! We’re really glad to hear that the free plan fits your needs well and that the invoicing app provides exactly what you’re looking for: simplicity, reliability and efficiency.
We also appreciate your suggestion regarding invoice numbering. We have shared it with our team.
Do not hesitate to reach out in the future should you have any questions or need assistance.
The Odoo Team
Got a working solution in no time
Got a working solution in no time, thanks to a real human (Ismael P.) who took my problem seriously and went the extra mile to fix it.
Thanks Odoo - you rock
January 12, 2026
Unprompted review
Reply from Odoo
Hi,
Thank you for your great feedback! We’re happy to hear that Ismael was able to help you quickly and went the extra mile to resolve your issue. He is really great!
Do not hesitate to reach out in the future should you have any questions or need assistance.
The Odoo Team
ODOO support team is reachable using…
ODOO support team is reachable using chat for quick responses. If complexity, Odoo support will create a ticket for you to follow the solving.
January 12, 2026
Unprompted review
Reply from Odoo
Hi,
Thank you for your feedback. We’re glad to see you appreciate the availability of our support team via chat and the way more complex issues are handled through tickets. This approach helps us ensure quick answers when possible, and thorough follow-up when deeper investigation is needed.
Do not hesitate to reach out in the future if you have any questions or need assistance.
Kind regards,
The Odoo Team
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Excellent support!
Myli was fantastic with the support I requred. The support was very patient and clear. I had misconfigured something and it was quickly identified and a clear plan was presented to me to correct it. It's really nice to have support like this available.
January 8, 2026
Unprompted review
Reply from Odoo
Hi there,
Thank you for your feedback! We’re glad to read that MYLI was able to assist you clearly and patiently, and that the issue was quickly identified and resolved. That’s exactly the level of support we strive to provide.
The Odoo Team
the product is extremely powerful and support is fantastic
the product is extremely powerful, however as an amateur one occasionnaly runs into problems . their support is just amazing. 80% of the time a person is available via chat to help you out in the most helpful way. i managed to solve all my problems so far. Myli was fantastic in thinking throuhg the problem with me and gave a really good suggestion to fix another problem.
January 8, 2026
Unprompted review
Reply from Odoo
Hi there,
Thank you for your kind feedback! We’re glad to read that you’re enjoying the power of Odoo and that our support team has been there to help whenever you needed it. Great to know MYLI could think through the issue with you and suggest an effective solution.
Do not hesitate to reach out in the future should you have any question or need for assistance.
The Odoo Team
RADI is really good his help was very…
RADI is really good his help was very valuable for us.
Efficient and confident, I highly recommand to work with odoo
January 5, 2026
Unprompted review
Reply from Odoo
Hi,
Thank you for your kind feedback! We’re delighted to read that RADI’s support was good and that you had a positive experience. Do not hesitate to reach out in the future should you have any questions or need assistance.
Kind regards,
The Odoo Team
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