Ofcom Reviews 

What can you say about this toothless organisation that bows to commercial channels and allows adverts,adverts and more adverts. These are now a blight on society with the relentless onslaught viewers are subjected to. Given we gave to pay over £180 a year for a licence to watch this drivel, maybe its time to cut back on advert time which is even worse on streaming services!! Over 3.5 years in someone's lifetime being subjected to mindless advertising where every director thinks they are in Hollywood! Show the viewers some respect and cut advertising to twice an hour for all channels including streaming.

Wanted to make a complaint about EE due to having account abrubtly closed and money takenm but now I understand why when I told EE that I would be making a complint to ofcom a manager passed the message on to myself that his did not bother them - go ahead and do that.

Ofcom are devious for instance you could tell them the incident ananymously but they launch into taking your setails without telling you rgar tou can remain anontmouse.

On the other hand though if you remain anonymous then the complaint will not be used as data in their investigation err!

They are kind ot ho;ding you over a barrel for data when they only use the data for monitoring anyway errr!

They also have the usual call centre tactics, such as if you tell them to end the call as they are not helping, then they will try to play you as a foll with phrases such as 'do you want to make a complaint' as if you say no they will end the call and be able to keep their job.

Pretty bad!

DISGUSTING SERVICE
Ofcom declined to take my report further after InPost admitted mishandling my parcel. A month later, the issue was still unresolved. This reflects a wider UK problem: Ofcom’s latest monitoring found 68% of people had experienced a parcel delivery issue in the previous six months, while only 47% were satisfied when contacting delivery firms. �
ofcom.org.uk
I understand Ofcom does not investigate individual parcel complaints, but when problems are so widespread, customers need to see reports lead to meaningful scrutiny. I felt dismissed and unsupported.

very disappointed in truth initially just over three months ago I reached out to you guys in regards to a complaint about sky broadband, you did say at the first point of contact you would assist and did agree sky was in breach of their contractual obligations since the initial response which seemed upbeat back in early September i have followed up since then with five e-mail sharing more information you have declined to respond, you say you are here for the consumer but you are not, i would like to be granted the respect i deserve as i have came to you with a genuine complaint

Ofcom chiefs have acknowledged that most fines issued under the Online Safety Act (OSA) remain unpaid, highlighting limitations in the comms regulator's enforcement powers.

The regulator's director of enforcement, Suzanne Cater, told the House of Lords Communications and Digital Committee that although another payment arrived this week, "realistically the majority have not been paid."

Ofcom has imposed fines totaling more than £7 million ($9.4 million) on 11 service providers under its OSA powers so far, but when asked, it refused to specify exactly how many have not paid, nor detail the payment that came in this week.

Oliver Griffiths, group director at Ofcom, said the regulator's enforcement action had primarily focused on smaller companies in the pornography industry. Its largest fine under the OSA, for example, was the £1.4 million ($1.88 million) penalty imposed on 8579 LLC in February.

However, Ofcom plans to pursue larger companies, which Griffiths said should make difficulties collecting fines less pronounced.

"I think it looks acute at the moment," he told peers on Tuesday. "I think over time, as we are fining the bigger companies, if they're in breach of the act, this will be less of an issue."

Asked why it had not collected more of the fines, Ofcom officials pointed to the limits of its powers and the ways online platforms structure their businesses to evade enforcement.

Cater said the regulator was beginning to exercise its powers to hold senior managers personally liable in certain circumstances. She acknowledged, however, that its business disruption powers have limits.

Ofcom cannot shut down a website globally, but it can ask a court to restrict access to one in the UK. It first invoked that power in May, applying for an order against an unnamed suicide forum whose operator it had already fined £950,000 ($1.2 million). Services do not escape the OSA merely by moving their operations and infrastructure overseas, as courts can order third parties such as ISPs to restrict UK access.

However, business disruption measures require continuing noncompliance with the OSA and cannot be used solely to recover an unpaid fine. Griffiths said some services had complied after being fined but failed to pay the penalty, leaving Ofcom to pursue the debt separately – a potentially difficult process when a company has no UK assets.

Ofcom regards disruption measures as a last resort. It would prefer to secure compliance before opening an investigation or, when collecting an unpaid penalty, register the fine as a judgment debt.

The regulator told The Register that it was working with the UK government to consider strengthening these powers while preserving safeguards for fundamental rights such as freedom of expression.

``Are you listening NO Trustpilot?????????``

Cater insisted that Ofcom was showing its teeth despite criticism that the regulator had been too timid.

"I think we are very active in using our enforcement powers," she told peers, pointing to the six active enforcement programs and 40 formal investigations covering more than 100 different services, including Telegram, TikTok, and X.

An Ofcom spokesperson repeated Cater's figures, telling us: "We've been more active than any other regulator in the world when it comes to enforcing online safety laws."

They added: "Some of the fines we've issued have been paid and some have not yet passed their deadlines to pay. Where deadlines have passed and we have yet to receive payment, we have initiated work regarding the pursuit of that debt.

"If a company has assets in the UK, the process is relatively straightforward. If a company does not have assets in the UK, the process is more complex. Given this is an ongoing operational matter, we can't provide further details about specific companies."

Griffiths said the case demonstrated both how much platforms might pay to settle online safety litigation and how effective enforcement could bring about changes to their services.

Why do they exist? Certainly not to monitor or regulate companies like Royal Mail. They simply DON'T.
This brunch are merely there to keep incompetents off the unemployment register.

One of the worst websites, ever

What a shambles of a website Ofcom have. Seen better websites made by primary school kids.
Try and log in to your 'spectrum licence' and end up on a merrygo round of inactive links. Try paying for a licwence online and guess what, details not recognised. Another useless quango!

All British customers and businesses wants to give them zero star rating and want them to shut down their systematic scamming and robing innocent customers.
They put long doggi contract on customers name with direct debit for servies of internet which they never provided to customers and never fixed it.then they bully customers to pay them by blackmailing them for long contracts.
Horrible company "Daisy Group combined part of its business with Virgin Media O2 to form a joint robbing company.
They should pay back all customers their money for fake services and fake prolonged contract and apologies for accountability of robbing customers.

Lazy disgusting quango that should be scrapped. No teeth useless organist that's letting Royal Mail away with murder. Keep money from Royal Mail fines that should be going to customers as compensation. Won't accept complaints as they are too lazy.

what a crock, people just dont get it, ofcom is a cockroach like all the other little bodies setup to help the little guy. LMAO. you might get help if the money is right and I don't mean the peanuts you will get or the sorry letter. you know the real money that goes to the government when they win. you know the bigger cockroach who was never affected by the issue but wants the payout. the government is just on a massive cash grab all be it speeding fines parking fines they don't care they just want money

Useless organisation needs scrapping or the person in charge chinning off.

Failing to do anything about scam calls. Who is dishing these numbers out and why no effective follow up when reported. A complete and utter waste of money.

Make the companies offering out these numbers work harder and hit them hard when scams occur. They will then clamp down

Oh and most of the scams originate via Facebook data capture so get a grip on that too.

Government censorship program to ensure the state has control. Has no place in the uk, total end to dictatorships.

What a joke. Made another complaint about EVRI ‘NON’ Delivery Service & non functioning complaint process to OFCOM and they won’t even register it as I have made a previous complaint on the same subject matter (different event). No wonder EVRI can get away with their abysmal service when no one is regulating them.
Waste of time telephoning OFCOM….. not interested.

I recently been having alot of problems with talktalk provider and I came across ofcom. Wrote to them and got a response and talktalk apologies and problem has been resolved, thanks to ofcom thank you so much for your help and support

What an absolute pile of rubbish in managing mobile services

l live in the Vodafone area managed for O2 and I thank you taking me back to the 90's. I know see E again as a replacement for 3G. Your living in a dreamworld bubble is you think data sevices outside of your London bubble is good.

Get a grip get into the relationship world. How are companies selling data stating 5G offering GPRS as a solution. I believe there needs to be commercial consequences for clearly inadequate performance.

Totallty corrupt

Ofcom has crossed the line so many times and is continuing to make bad decisions. I'm deeply deeply disappointed and disgusted by the behaviour of This company. I thought it was about protecting children. Not wanting to control people's lives.

I believe in freedom of speech, expression, and the right to privacy for all people online.

Ofcom is useless all you get is words and no action. It sounds like a good job for somebody who is not interested in work. Lets get a regulator with teeth as everything gets more complicated instead of paying people for a non job. Wake up politicians!!!

Ofcom are beyond useless; The UK's Royal Mail prioritises delivery of money-making parcels leaving appointment letters and other important stuff sitting undelivered; It sits back while GBNews masquerades as a "News" channel. Toothless and feared/respected by NOBODY. Reformation of Ofcom is badly needed, they've already let the UK media become nothing more than Right-Wing propaganda merchants. What next, Ofcom? Nothing as per usual?