OFFBLAK Reviews 367

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

The fruit teas were great but they seemed to disappear and stopped sending subscriptions in Spring 2022. Have not been able to order on the website since this time, and no products are available to or... See more

Rated 5 out of 5 stars

Great and stylish office cup that seats perfectly in hand and on my desk. It keeps hit for hours and ages so no more cold cups of tea of coffee. The teas selection gives you good idea of what the true... See more

Rated 5 out of 5 stars

Absolutely love OffBlak teas; I first started off with the taster packs and was pleasantly surprised to discovered each and every flavour was delicious! So many teams give off a fab smell, then disa... See more

Company replied

Rated 5 out of 5 stars

It rouses me from somnolent to alert in afteronnons when I need it, and appears not to inhibit my sleep that night.

Company details

  1. Tea Store

Information provided by various external sources

OFFBLAK - Join the tea subscription T-Club and Fall in Love! A new generation of tea for a new generation of you. Discover the entire range of OFFBLAK tea flavours and choose from our black, green, herbal or fruit flavoured teas and infusions.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 2 out of 5 stars

Good Tea Bad Customer Service :(

Up until recently I have been delighted with Offblak and have rated the company highly. The tea is good, I will not dispute this, but the customer service is really bad - to the point of rude :( I have now cancelled my subscription.

March 5, 2021
Unprompted review
Rated 5 out of 5 stars

From order

From order, to delivery, to customer service and of course the amazing tea's, Off Black has been brilliant from start to finish. I would highly recommend

March 2, 2021
Rated 1 out of 5 stars

I wrote to you about cancelling my…

I wrote to you about cancelling my subscription. Apparently you chose to ignore that email. Once again I am going to cancel my subscription to your tea.

Bonnie Dempsey

February 8, 2021
OFFBLAK logo

Reply from OFFBLAK

Hi Bonnie, we are receiving a high volume of emails so please be patient with us. Sure, that's not a problem at all. We are so sorry to see you go. All you need to do is access your customer portal and
adjust/deactivate/control your subscription.

If you need any more info on how to manage your customer portal, you can find that here: https://offblak.com/pages/faq-my-orders

Advertisement
Rated 5 out of 5 stars

Birthday gift set

I've got the birthday gift set as a present. Don't think I would have bought it since it's a little pricey, but every flavour is so rich and intense that actually it worths its price!

February 1, 2021
Advertisement
Rated 4 out of 5 stars

Exceptional, consistent quality...

I love Offblak's teas. They have some of the most delicious flavours I've tried and the quality is exceptional across the board. It can sometimes take a little while for items to be shipped, but it's worth the wait!

February 1, 2021
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look