OFFCUTS Shoes Reviews 303

Truly awful customer service and level of trust between the buyer and seller.

They basically make you go through hoops to try and obtain an outcome, however they’re very dismissive and abrupt when speaking to you.

I’d avoid using this place again in the future

Absolutely over the moon with my purchase. This has been an absolute steal, shoes are amazing, fits perfectly and looks stunning. O have got these for an absolute bargain and I couldn't be happier. I have been looking for a good pair of boots and when I saw this advertised on offcuts, o just had to rush to get them. This is money well spent and I'll be sure to be back again to check out some other bargains. Happy days.

Ordered some Birkenstock clogs, described as having a few marks but being good condition. I opened the box and found them to look in almost perfect condition! Result! However, on putting them on, could immediately tell they’d been cut wrong (I own 2 pairs already, so know the shoe well). There would be no way these could be worn without rubbing and cutting into your upper foot at the sides. This had not been noted in the description, I was led to believe the issue with these was cosmetic, not structural. I explained this in an email as I don’t believe I should have to pay for return postage as they were not as described and are unwearable. I was told they may or may not issue a refund on postage. I cannot wear them at all so returned. I was refunded but not for the postage, despite explaining on a note in the box what the issue was and referencing my email (which had detailed photos of the issue, which as its structural, is tricky to demonstrate). Extremely disappointing as I’ve now wasted money and my time, to re post, on shoes not as described. I would have been a loyal customer here, as I love the shop concept and would happily purchase less than perfect shoes if I can save money. However if when a legitimate structural issue is noticed by the customer and reported, and ignored, I won’t be repurchasing sadly.

After reading reviews about returning purchases I was sceptical about buying from this site but took the chance. So glad I did. I bought Ugg goldenstar sandals which retail at £110 on all other sites for £66. The sandals themselves were in perfect condition box was ‘battered’ but as this didnt make a difference to condition of the sandals I couldn’t care less !

Good service

Terrible customer service, I ordered three pairs of shoes, they attempted to deliver them, but I was unfortunately not home at the time. Instead of trying to re-deliver them or leave them in a safe place they were sent back and now there is no sign of my purchase. Office said they can’t find my order on their system (that email thread stopped after one response), the online chat isn’t working and there’s no phone number. I have no idea what to do next. £85 out of pocket and no shoes. I’m hoping they respond to this review. Couldn’t be more disappointed with a shop I used to trust.

The delivery was very efficient - thank you

Reliable company with items sent as describes and often in better condition that expected. Quick delivery.

Fantastic items, great price , definitely use them again.

Very good website, easy to use. Items Purchased were exactly as described. Very happy with purchase and delivery was on time with regular updates provided.

Absolutely brilliant! Couldn’t be more happy with my purchase. Fast shipping. Shoes were as described

Office Offcuts are amazing! The shoes were in great condition and were quickly delivered! No complaints, will definitely shop here again.

Delivery wasn't prompt. I raised it with the team, however, no solution was provided.

I am not happy at all, For the 3rd time ordering shoes from you and receiving a smaller size. Ordered UK size 9 for ladies only to receive 41 which don't fit. This is not fair at all. Please fix this because it costs a lot to send them back

I ordered some items off the website and I have had to return a pair. I stated my 14day returns rights and I have asked for the P&P to be refunded. I have just had an email to say the purchase of the items will be refunded and not the P&P I have had to pay. I ordered another item (different size) in the meantime to ensure I receive my product in time. Opened it today to find paperwork/box/emails etc all state the ordered size but I have been sent the incorrect size - the size I have already returned!! The paperwork has even been signed. What is going on? I refuse to pay out P&P as it cost me £7 last time and this is an error on Offcut's part. I also would like to know if I will receive my original item? I am happy to update my review if the attached matter is resolved.

Great prices, good accurate descriptions and pictures. Never needed to use customer services, and never returned anything. Not going to mention how many times I have purchased 😅

i ordered a nice pair of court shoes and was sent a pair of trainers 2 sizes bigger because they got mine and another customers order mixed up. when i messaged them and asked for another pair to be sent they said they had to wait for my pair to be returned. i explained i had ordered them to wear to a funeral only days away, made no difference. i then asked for a refund and was told again i have to wait for the shoes to be returned. i explained i was worried about this as i could be waiting weeks for the customer to return them, if they return them at all, yet again made no difference. i would never order from them again and would not recommend them.

Such a shame! I love(d) the concept of this and have had some great shoes out of it. I have spent a good couple of thousand pounds with this company. The customer 'service' however is APPALLING! I requested, through YODEL (which I also despise), to change my delivery option. They accepted. All was meant to be well. They since delivered my parcel to a neighbour who I dont know while I am away. This is causing stress! I know my neighbour is moving out and YODEL overrode my decision without my consent. Upon telling the team at OFFCUTS, they could not give a crud! Dismissive, negligent, useless, ignorant... They have active gone out there way to be awkward and unhelpful giving no hecks about the fact that the delivery has gone to someone else. They dont answer my questions, dont care that I am out of pocket and have asked me to return the parcel for a refund. Honestly they are showing such stupidity. I asked to speak to a manager. They wouldn't do that. I asked to speak to complaints department. They dismissed that also. I feel really sad that they have treated me this way and just don't care at all. They have offered no help and just told me to speak to my bank. I'd really ut me off and this is really some of the worst customer service I have encountered. I don't know what to do.I shouldn't be having to do anything really!

Update: they told me they would send Yodel round to get the parcel and it would take 48 hours. What a lie! No one came and no one had got in touch and no one had refunded me or responded. What horrible customer 'service'. They just blag you by publicly pretending to care because even after the below comment none had bothered to check in with me. Nearly £300 disappeared!

Have always loved offcuts and never had any issues. However recently they sent me the wrong item and told me they would refund me once I sent back (including postage fees). Sent the item back, so far no refund for either. They ended up sending the original product back to me (even though they said they wouldn’t) which is very annoying as I repurchased the same product as they said they wouldn’t be sending. So now I have 2 pairs of the same shoes. I need to now make a return again but I haven’t even received the refund for the first return postage. Their customer service don’t read the emails - I’ve had the sent the postage receipts twice - and obviously aren’t checking info before they send it to you. Just all very annoying and inconvenient.