Office Ally Reviews 164

Require that you create a ‘trouble ticket’ to cancel your subscription. This has got to be illegal in some states.

I have been using OfficeAlly Practice Mate since 2012. I do not use all the services that are offered, but it is very helpful to be able to fill out and print HCFA forms for my insurance clients claims from the website. I used to use the schedule there also, but do not need that anymore. I would highly recommend OfficeAlly, and have to a couple colleagues, and to others that need these plus other Services that are available. Thank you.

Good basic tool. Nothing great. Response time lacks if you ask for new features. I can co.pare officeally is like costco. No bells and whistles but it works.

This is the most horrible company to work with. I do not recommend them. They are not transparent, not helpful, and do not treat customers with any kind of understanding. On multiple occasions, they would not work with me to resolve issues with their billing process and company.

We are happy with the ease of using Office Ally.
We do wish you offered an easy on-line credentialing piece so we could complete the credentialing process once and it could go out to all insuranced we are contracted with. Availity is working on this and has it in effect for two states. We wish you would do the same.

Office Ally is pretty easy for the most part. The customer service is above average and I've been happy with it. I just wish I knew the newer layout of the website - I always end up going to the classic

Horrible. They jump between the original (classic) and new moder mode/ look, both have bugs, you can fill out the form perfectly but the claim will get denied, because there are so many bugs in the system, the data on the form does not get transmitted to the insurance company. They will not fix it, you have to go and try to resubmit it, even though it is their software problems. It takes more than a day for them to call back because they have so many problems. This company is a bit scummy, and big waste of time. I could have done better programming when i was in grade 10.

I find Office Ally easy to use, quick and reliable. My only complaint is they ask you to change your password often and the system won't allow you to unless you call them usually. It is always easy to reach them, they are polite and prompt when I need to contact them.

I've been using Office Ally for at least a decade with no complaints. Their support has always been prompt and efficient.

EASE OF SIGNING IN AND FINDING WHAT I WAS LOOKING FOR AND SPEED THE WEB SITE GETS BACK TO ME WITH PROCESSING INFORMATION
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easy to use and appreciate storing client info

Office Ally is simple to use.
They made changes to their services, but retained the original platform which worked for me. I am a small user and didn't need all the addon changes so keeping the old platform available was perfect for me.

I love using Office Ally. I have not had to contact customer service much at all but when I have, Customer service has been superb! Very quick to respond to any question and or inquiry that I have had. The program is available 24/7 unless updates are being done and I have always received notification as to when the updates will occur. I would highly recommend Office Ally. It is great and a less expensive way to manage your office with the trust and reliability that you need.

Office Ally has made billing easy over the past many years. As an individual provider with no office staff to help this has been a godsend. I am retiring in the next two weeks but will be forever grateful for your help.

Hard to use. No support at all. They love to charge but no one to talk to ever.

I have used other EHR and this format took some time to adjust. Overall I enjoy the features and a few things I wish could be revamped. Id recommend to a colleague.

This is a great format. HIPAA made easy. All inclusive including scheduling and billing.

The most influential part of my review has to be the ease at which we were able to transition over to OfficeAlly from another clearinghouse. We opted for the premium assistance where we were assigned a specific person to help us through each step of the process. Andrew was incredible. The transition went so smoothly, and I learned so much. Since the transition we have been using OfficeAlly and everything has been efficient and user friendly.