I bought a chair years ago, 2023. A few months back, somebody had transported it into storage and lost all the screws. I have it back and contacted Emily yesterday afternoon. This morning I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a look online at various desks, chairs etc and decided that Office Boffins had exactly what I was after. Didn't want anything fancy although they also do fancy if that's what you want. Chose... See more
Company replied
Easy process to order and we have now bought chairs many times from this company. We did have an issue with one of the deliveries where the driver was unable to find us, but their customer service ad... See more
Company replied
Comfortable chair. Assembly instructions are primarily in diagram form and positioning of washers is not obvious. There is leeway with the securing of the seat to the back position, though it's not ob... See more
Company replied
Company details
About Office Boffins
Written by the company
A big HELLO from all of the team at Office Boffins. In busy organisations, we know that office space is constantly evolving. Here at Office Boffins we can help with office furniture that supports the way you work. Office Boffins is hands down, your No.1 place to buy office furniture online. With over a million products available, we have everything you need at competitive prices. From Offices to Schools, Bedrooms to Call Centres We cover all your bases. From office desks and chairs to call centre kit outs, office expansions, renovations and upgrades or even a working from home solution, our knowledgeable team are ready and waiting to help. Call and speak with one of our Boffins to talk through your requirements or use our live chat and we’ll answer your questions in real-time.
Visit Our website Shop Office Chairs Shop Special OffersYes, delivery is FREE on all the items we stock.
Free Shipping to UK Mainland
We deliver to the whole of the UK. FREE delivery applies to addresses within UK Mainland, except for a few specific (awkward freight) products delivered to the Highlands of Scotland where a small excess may apply. If there are any issues, we will contact you as soon as any they are flagged up, after your order is placed. If however you would like to talk to us or want some advice regarding delivery before you order, please email our sales team at info@officeboffins.co.uk or call us on 020 3991 1375. Alternatively, you can use our live-chat facility where our customer service are standing by to help with any questions you may have.
Contact info
4 Queen Street, EH2 1JE, Edinburgh, United Kingdom
- 0203 991 1375
- info@officeboffins.co.uk
- officeboffins.co.uk
4.6
Excellent
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good but with issues
Delivery was prompt and the products was a reasonable price. The chair did have a severe scuff mark on the bottom of the seat metal housing which must have happened during production because there was no corresponding damage to the packaging, and the right arm rest loose because it was not tightened fully during manufacture. The former is on the bottom of the chair and not visible and the latter I fixed by tightening the screw. Both issues suggest quality control is lacking by the manufacturer. The headrest is also quite useless but I probably would not use it anyway. Otherwise a nice, comfortable chair that suits my purposes as a desk and gaming chair.
August 13, 2025
Reply from Office Boffins
Hi Nigel,
Thank you for the detailed feedback. We’re glad to hear our quick delivery impressed and that the Domino office chair is taking care of your comfort there. We appreciate you sharing the points you noticed. Your comments are really helpful — thank you for sharing them. We've fed them back to the manufacturer and we'll pop you an email with their response.
Thanks so much
From the Office Boffins Team
Quality products
Quality products, next day delivery
Easy to assemble, a pleasure to deal with A++++
August 5, 2025
Reply from Office Boffins
Hi there,
Thank you for the staaaaarrrrs! We are chuffed with that and your comments too. Good to hear our quick delivery was just the ticket, and it sounds like the Alpha XL office chair is settling in well. Great result!
Thanks again
From the Office Boffins team
Fast delivery and excellent quality
Fast delivery and excellent quality
Yes, it is best office chair I have ever bought - and the most expensive at £221 - but these you have to pay for quality - and the Apollo chair is quality.
Maxine
August 11, 2025
Reply from Office Boffins
Hi Maxine,
Lovely to hear from you! It sounds like the Office Boffins fast delivery service impressed! Good to hear that. However, even better to hear that you're happy with the Apollo mesh office chair. We trust it's looking after you well there.
Wishing you happy sitting in it!
We appreciate you getting in touch Maxine, thanks!
From Team Boffin
Great customer service
The customer service I received from Harri at Office Boffins in everything you could hope for. I had a complicated return situation and he made me feel reassured that he’d help rather than hold it against me. So many companies don’t see that customer issues are an opportunity to build rapport and loyalty to their brand. Thanks Harri for being a good person and thanks Office Boffins- I’m sure I’ll be back
July 31, 2025
Unprompted review
Reply from Office Boffins
Hi Rosalind,
How lovely! Thanks for this feedback. Harri is a good egg! They say the measure of a company is how problems are dealt with, and we try very hard to get it right.
Thanks again and we look forward to seeing you next time.
From the Office Boffins
Reply from Office Boffins
Hello Gordon,
We are really happy you were impressed with our quick delivery service. We do try! Hope the Taurus stacking chairs are coming in handy there for you.
Thanks for letting us know how you got on.
From the Office Boffins team
Arrived on time & as advertised
Arrived on time, easy to assemble and very comfortable to sit in for long periods.
July 22, 2025
Reply from Office Boffins
Hello Peter,
The Alpha XL office chair is a seasoned professional so we're not surprised it's keeping you comfortable there! Good to hear you found it an easy build and our quick delivery hit the spot.
Thanks Peter for telling us your thoughts. We are chuffed!
From the Office Boffins team
Reply from Office Boffins
Hello Shaun,
Thank you for the stars and the great feedback! Good to hear you were impressed with the Office Boffins quick delivery service. We trust the Taurus stacking chairs are coming in handy there. They are so useful to have around.
We appreciate you getting in touch Shaun.
Thanks again
Team Boffin
Firstly the courier couldn’t be…
Firstly the courier couldn’t be bothered to deliver it to me but just dumped it in the hallway of mu apartment block so had to stagger up two flights of stairs to easy at 87.
Bit disappointed with quality of product too, upholstery very hard, seat also uncomfortable especially as it is much shorter than my old chair, it also has an uncomfortable slope forward and you have to keep adjusting yourself toward the back to stay on it.
I suppose you need to spend hundreds of pounds to get a chair of quality these days, certainly wouldn’t recommend this one.
Chris Head
July 22, 2025
Reply from Office Boffins
Hello Chris,
Thank you for getting in touch. We’re sorry to hear the delivery didn’t meet your expectations. Our next day courier delivery is to ground-floor. The teams sometimes bring goods up stairs however they’re not insured to do it in case they or the products are damaged, so it’s really at their discretion. That said, we appreciate it can’t have been easy getting the box up the stairs - we are really sorry about that.
Comfort is very personal, and we’re sorry the chair hasn’t been quite right for you. We provide detailed dimensions and descriptions to help with choosing, however we know it’s not the same as trying it in person.
Your feedback is really valuable. Thank you for taking the time to share it with us.
From the Office Boffins
Reply from Office Boffins
Hello there,
Thank you for the great comments. It sounds like you are getting on well with the Essentials mesh office chair which is fantastic. It's a wee cracker!
Thanks for taking the time to leave us this feedback. We do appreciate it.
From the Office Boffins team
Do not pay for assembley
I paid extra for the chair to be assembled but they did this in the street despite being told the stairs to the office were steep and narrow, and to get it into the office took brute strength and ignorance, forcing it past door frames and stair rail, consequently my chair seat is not level and I am constantly slipping forward. I dont know if it is a good chair or a comfortable one, I do know it was a waste of my money and will never know if it is for long term use. I have been using it for some weeks now to see if it settles and levels out, but it hasnt.
May 1, 2025
Unprompted review
Reply from Office Boffins
Hello Graham,
We're sorry to see the above. We're not able to locate your order. Would you mind providing your order number so we can investigate?
Many thanks
The Boffins
Update: 23rd July 2025:
Hi Graham,
We have located your order now, thank you for the details.
Thanks for sharing your feedback. We’re really sorry to hear that your experience hasn’t been what you expected. We try to deliver a smooth service, and we regret that this hasn’t come across in your experience. We’ve refunded the installation charge as a gesture of goodwill, and if you’d like, we’re happy to offer guidance on adjusting the chair to ensure it’s as comfortable as possible for you going forward.
From the Office Boffins
Trying to source a gas canister for my…
Trying to source a gas canister for my old work chair. I reached out to office boffins as the name suggests they would know where I could purchase. Was shocked when I received an email back saying she could only help me if I purchased the chair from themselves!!!
July 17, 2025
Unprompted review
Reply from Office Boffins
Hello Clare,
We can definitely supply spare gas lifts however we need to be sure they will fit in the chair. Sorry we couldn't help you this time.
Team Boffin
fast delivery
July 14, 2025
Reply from Office Boffins
Hi Stephen,
Thanks a bunch for the stars and the feedback. Great to hear our quick delivery service was appreciated. We trust the Ergo operator chairs are already making workdays a bit more comfortable there.
Thanks for getting in touch Stephen.
From the Office Boffins team
Reply from Office Boffins
Hello there,
We're chuffed to hear our quick delivery went down well. Hopefully the Ultimate operator chair is settling in well and keeping you nice and comfy. It certainly has all the right adjustments!
We appreciate you getting in touch, thank you.
From the Office Boffins team
Easy process from start to finish &…
Easy process from start to finish & swift delivery. Arrived when they said it would - no faff
July 2, 2025
Reply from Office Boffins
Hi Rebecca,
Thanks for the stars and the great comments about how easy the Office Boffins were to work with! We really appreciate that. We trust the Horizon office tables are supporting you and your team well there. They'll be super handy to have around the centre.
We are so pleased with your feedback, thanks again!
From Team Boffin
Poor service from start to finish - avoid!
I ordered a filing cabinet that was supposed to arrive within 10–15 days, but it took four weeks to arrive. Unfortunately, the first cabinet was damaged, with visible scratches and a dent. I requested a replacement, which arrived with an even larger dent. Six weeks after placing the original order, I’ve now asked for a full refund and will be purchasing elsewhere. Communication and customer service were poor throughout — I had to make multiple phone calls and send several emails just to get updates. Very frustrating process overall.
July 2, 2025
Unprompted review
Reply from Office Boffins
Hello Caroline,
We're very sorry for the frustrating experience you’ve had. You should have received your filing cabinets in good condition and within the expected timeframe, and we’re sorry this wasn’t the case. These steel cabinets can be prone to denting during transit, and it appears both were affected by carrier handling. We understand how frustrating that must have been.
We’ve taken the action requested, and we completely understand your decision.
We’d like to thank you for your feedback. It’s helped us identify where we need to make improvements to our service.
Thanks for your understanding.
From the Office Boffins team
Ergo 3-Lever Operator Chair purchase
I ordered an Ergo 3-Lever Operator Chair to replace my existing home-office chair, which had worn out. To keep costs down, I chose the 'without arms' option and self assembly. My order was made Sunday morning, was processed on Monday morning and delivered Tuesday lunchtime. Assembly instructions were very clear (pictogram type) and assembly was very simple, it took no more than a minute! Very good quality of build with hard wearing cloth coverings. Easy to achieve a comfortable seating position. A shame that the range only came with just two colour offerings (black or blue), but that minor grumble aside, I can't fault my purchasing experience.
July 1, 2025
Unprompted review
Reply from Office Boffins
Hello there,
We are so pleased with your comments, thank you! We love that our quick delivery impressed. And, good to hear the assembly process was easy to follow. We try to keep it simple so customers can get sitting comfortably asap. But, the best thing of all is that the Ergo operator is providing you with a comfortable seat! Just what we want to hear.
We appreciate you getting in touch, thanks again.
From the Office Boffins
Reply from Office Boffins
Hello Lesley,
Good to hear that our Office Boffins quick delivery hit the spot! We trust the Ergo Mesh office chair is fitting in well there. It's a great performer so you should be well seated in it.
Thanks Lesley for getting in touch.
From Team B
Fast delivery from a very friendly…
Fast delivery from a very friendly driver.
The chair is really good quality and very comfortable. I can sit typing for ages now so am much more productive.
Delighted with the whole experience.
June 17, 2025
Reply from Office Boffins
Hi Simon,
Oooh.. the trusty Posture Exec. It's a wee cracker... so we're not surprised to learn you are loving the comfort. We like the pump up lumbar pad.. just perfect! Good to know the driver was a cheerful chappie. It does make a difference, doesn't it!
Thanks Simon for telling us how you got on. We are really pleased with your comments.
From Team Boffin
Reply from Office Boffins
Hello there,
Great to hear you are getting along well with the Ergo Operator chair. That's exactly what we want! We trust it is settling in well there.
Thank you for the stars and the feedback too. We're super pleased with it.
From the Office Boffins team
Ergo Comfort Air 24 Hour Fabric chair
Purchased an Ergo Comfort Air 24 Hour Fabric Operator Chair. Really good price for what you get.
The most comfortable chair i have ever had.
Staff at Office Boffins are very helpful, thanks for all your help !
June 16, 2025
Unprompted review
Reply from Office Boffins
Hi there!
Thank you so much for letting us know how we did. Best of all though... is that the Ergo Comfort office chair has improved your comfort at work! We appreciate your comments about our lovely team too. They are super chuffed with that.
Thanks again and we wish you continued happy sitting in your new chair.
From Team Boffin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.