Officine Creative Reviews 

Very disappointing experience. I ordered a pair of shoes but received a completely different model, despite the box showing the correct one.

Customer support responds roughly once a day and takes no real responsibility for the mistake. Instead of arranging a replacement, they expect me to return the shoes, wait for a refund, and place a new order myself.

Premium prices, but definitely not premium customer service.

Premium prices, disappointing quality and no help from the brand

My experience with two pairs of Officine Creative shoes has put me off buying from this brand again.

The sneakers, purchased from YOOX in 2022, were so uncomfortable—too narrow and pressing against my heels—that I have barely worn them.

On a separate pair of boots purchased from Century 21, the leather tore near the eyelets. I had to take them to an independent cobbler for repair. I no longer have the receipt, but I still have the original box with its barcode and offered to provide photographs of it.

I contacted the manufacturer, sent photographs and explained the situation in detail. Their response refused returns, replacements, refunds or any direct assistance. For the sneakers, they cited the expired warranty and return window. For the boots, they cited the missing receipt and the third-party repair. They declined even a technical evaluation.

I understand that more than two years have passed since the sneakers were purchased in 2022. I was transparent about the age of the shoes and the repair to the boots. However, an expired warranty does not erase my disappointment with the quality or make this an acceptable experience for a premium brand.

Their reliance on the third-party repair is particularly disappointing: the boots needed repairing because the leather had already torn. Pointing to a subsequent repair does not address my concern about the original damage.

Premium prices create expectations of quality and attentive customer service. In my case, neither expectation was met. The company explained in detail why it would do nothing, but gave me no reason to trust its footwear again.

Based on my own experience, I cannot recommend Officine Creative. For me, this brand has not justified its price.

I purchased an Officine Creative Remote 001 after hearing positive opinions about the brand, including recommendations from ChatGPT and several YouTube videos. Based on those reviews, I expected a high-quality, durable shoe.

Unfortunately, during my very first attempt to put my foot into the shoe, the suede tore/damaged. I documented the damage with photos and contacted Officine Creative directly.

To be fair, the company’s customer service was good: they accepted the return and refunded me the full purchase price. However, I still lost approximately ₪250 in customs and clearance fees.

I am sharing this experience because I think potential customers should see what actually happened to my pair before assuming that Officine Creative shoes necessarily have the level of quality and durability that is often claimed online.

My advice is to be especially careful when considering their suede footwear. I would also encourage people not to rely only on positive recommendations from ChatGPT, YouTube, or online reviews, but to look at real customer experiences and photos as well.

I own six pairs of this brand, from boots to lace-up shoes to sandals, and I also have two handbags. I don't understand how some people talk about the quality and its poor quality! The leather is among the best shoes I buy, and the comfort and simple, elegant designs make them a favorite. Easier 5 Star No doubt,

The shoes are 5 star. I have some trainers and bought some suede loafers. These are great but I was not sure about the colour so ordered some light ones to contrast. Ended up keeping the original ones, which contrary to some reviews are beautiful shoes, and returning the lighter ones. Here is the kicker. They charge 50 Euro to post and another 50 to return. So any saving I made on the original is gone. So buyer beware. If sending to the UK prepare to be fleeced both ways. Best case order several pairs but you will still have to pay an extortionate return. Brexit is one thing but these costs are a lazy disgrace. Great shoes though.

Terrible quality, expensive shipping and return costs. Please avoid!!

Completely overpriced, bad quality shoes, 0 quality control, staff that ignores customers. Last September I bought a pair of very expensive shoes in 2 different colours, after many emails, still no refund for posting them back and no response. Dishonest company, beware!

This is an outstanding brand for quality shoes, creative design at affordable price! I do have at least 30 pairs and no even a single complaint!

Last summer I bought some leather black knotted Birkenstock ‘style’ slides women . I paid a fortune , I have worn them only a few times as the leather makes your feet completely black after 1 wear. The company was not interested, I contacted them and they said it was the normal affect of the leather. It’s absolutely not true I have many pairs of black shoes expensive and not that have never ever made my feet black. Will never buy this brand again

Overpriced poor quality shoes which only make any sense heavily discounted and no reply when seeking spare suede laces specific to the product and not available from any other source.