Fantastic - Great Company. Bought First Label Printer back in June been flawless up until about a week ago, started erroring out weird blinky light. Took several resets and wasted labels to get it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This is a great little label printer. It was easy to set up and printed the sample perfectly. When I had trouble printing my own labels, I contacted customer service. They responded immediately and he... See more
We were looking for a cheap, easy to use thermal printer for our eBay store and found this company. Decided to give them a try and we are super happy we did. We purchased the basic label printer (hard... See more
I love this printer. A few months after I purchased it, there was a small issue, but their customer service was excellent. They replaced it right away and the shipping was very quick. I really appreci... See more
Company details
Written by the company
Founded in 2020, we are a Vegas-based office product and supply brand, mainly offering shipping supplies products and heat press products.
Contact info
China
- offnova.com
4.6
Excellent
119 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with a package not…
I had an issue with a package not arriving on time. I contacted customer service and received a response almost immediately even over the Christmas holidays. I will absolutely order from Offnova again.
December 22, 2022
Unprompted review
Advertisement
Customer service was great
Customer service was great. Had used the old print app and was not aware of the updated one. Very dependable, space-saving printer!
December 20, 2022
Unprompted review
i recommed offnova's products and their customer service made thing go well!
offnova's customer service is great! Harper helped me figure out the right setting of my heat press machine which is a lot more cost effective than the name brand. And she also guided me to set right my cricut cutting machine for the offnova vinyl. The vinyl turns out great color and result. I will come back for their products again.
November 9, 2022
Unprompted review
Excellent product and service
I have 2 printers from OffNova. Had an issue with one and Harper helped me out big time. These are great printers and an excellent value, especially for a small home business. You can’t go wrong with ON.
October 14, 2022
Unprompted review
Advertisement
Thanks Harper for supporting me
Thanks Harper for supporting me. I'm grateful for your time and patience
August 5, 2022
Unprompted review
Great support and great product.
I had purchased the thermal printer and hooked it up to my Mac. At first it was having problems identifying what type of labels I was using. I wrote into Support and they told me how to synchronize and set it up properly. Only after two emails I was able to get everything working perfect.
August 1, 2022
Unprompted review
Amazing Customer Support
Purchased from Amazon U.K. and I’m absolutely delighted with the customer service that I received. 5 ⭐️⭐️⭐️⭐️⭐️
July 28, 2022
Unprompted review
Most affordable and user friendly…
Most affordable and user friendly thermal label printer .Very easy to set up .Value for money.You won't regret your investment in this printer
July 24, 2022
Unprompted review
Advertisement
Label Printer
Their Label printer is really nice, slick design and a great price! Customer servicegout back to me relatively fast but I figured out why the installer didn't work (just had to restart my laptop) before they got back to me lol.
July 20, 2022
Unprompted review
Harper was really helpful and helped me…
Harper was really helpful and helped me make a purchase on the 6140 model
July 18, 2022
Unprompted review
Fantastic support and great machine.
July 15, 2022
Unprompted review
Best company ever and easy to deal with…
Best company ever and easy to deal with since the beginning to the end 💯. Keep on shinning
June 27, 2022
Unprompted review
Advertisement
Top Notch Company
The product is wonderful and it saves me so much money by making my own company stickers. I had some issues with it, but the customer service was wonderful and they took care of everything. It isn't always easy communicating issues through emails, but they were so patient and so helpful!!
THANK YOU!
May 24, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.