OFX Reviews 

easy peasy pimple squeezy - and fast, funds in our bank account about 1 day from transfer

log on procedure is very frustrating & by the time it takes to receive a verification code by email it has expired & requests to resubmit - once & if you get in to make a currency purchase there is NO assistance in placing a limit order making the user feel a little mentally challenged

I had an excellent experience with Amy today. She was knowledgeable, patient and proactive in helping me navigate international money transfers to a new location. She also took the initiative to recertify my details for the year ahead to avoid any unnecessary delays. Everything she could resolve on the call was handled efficiently, and she followed up on the outstanding items by email within a couple of hours.

Amy is a great example of why I continue to trust OFX with significant international transfers. She made the entire process feel straightforward, secure and well managed. Fantastic service and a real credit to the team!

Very disappointed with this service.
Transfered money on 3 /10 to my daughter who needed it for her visa. By 9/10 she had still not received it. When I rang to ask why was told I had to provide my last 3 months banks statements. I asked them to clarify why and they couldn't give me a straightforward answer. When I asked them to provide me with their last 3 months statements the phone was put down on me.
Several emails were sent by me and only 1 responded to. It took them 17 days to return my money and me sending emails twice a day. I've still yet to have a reply from them.

No way to reach you

This service is great ,I use it all the time

I had a disappointing experience with OFX. I spent 40 minutes on hold while they were trying to get me a better rate for a large transfer and no one got back to me. As an existing customer with transfers already set up, I expected better customer service. On top of that, their exchange rates are less competitive than other platforms like XE. I'll take my business elsewhere.

NEVER USE OFX AUSTRALIA! ABSOLUTELY DISGUSTING SERVICE!

I WANTED TO TRANSFER $3,000 TO MY GRANDCHILD. I TOPPED UP MY OFX ACCOUNT VIA BPAY, AND THE MONEY SUCCESSFULLY ARRIVED IN MY OFX ACCOUNT. HOWEVER, THEY REFUSED TO PROCESS MY TRANSFER.

THEY TOLD ME THEY WOULD REFUND MY MONEY, BUT IT HAS NOW BEEN THREE MONTHS, AND I STILL HAVE NOT RECEIVED A SINGLE CENT! MY OFX ACCOUNT HAS BEEN CLOSED, AND MY $3,000 IS STILL MISSING AS OF 18 OCTOBER 2026!

HOW IS THIS EVEN ACCEPTABLE? THEY HAVE MY MONEY, THEY CLOSED MY ACCOUNT, AND I AM STILL WAITING FOR MY REFUND AFTER THREE MONTHS!

I HAVE ALL THE EVIDENCE, INCLUDING THE TRANSACTION RECEIPT AND EMAILS FROM THEIR CUSTOMER SERVICE TEAM, PROVING WHAT HAPPENED. YET, DESPITE ALL THIS, MY MONEY HAS STILL NOT BEEN RETURNED!

THIS IS ABSOLUTELY OUTRAGEOUS AND UNACCEPTABLE! $3,000 IS A LOT OF MONEY, AND I WANT MY MONEY BACK!

I AM EXTREMELY ANGRY AND DISAPPOINTED WITH THE WAY OFX HAS HANDLED THIS SITUATION. THREE MONTHS WITHOUT A REFUND IS UNBELIEVABLE!

THINK TWICE BEFORE TRUSTING OFX WITH YOUR MONEY. I AM STILL WAITING FOR MY $3,000 REFUND, AND I WILL NOT BE SATISFIED UNTIL EVERY CENT IS RETURNED!

Could not thank and recommend OFX more – I have just used OFX to transfer my parents’ inheritance from Europe and Euros – I considered banks (outrageous hidden fees), Wise (each of my questions was answered by someone different), and then chose OFX – minimal transaction fee, one acct manager (Erika, thank you!), answers provided VERY promptly to EACH question, transaction seamless and transparent, regular updates, could not thank and recommend more OF, it is customer-focused and customer-friendly

Not one data breach but now two! one in September and now one in October. Shouldn't #1 have convinced them to secure my data?

Within hours it has become clear my data has already been sold. Spamming has gone through the roof on the past 48 hours.

Service was good until all of my data was exposed due to their lack of security (you can search of "OFX data breach 2026"). So all my personal and financial data is now for sell somewhere in the internet. I would expect a lot better. Even secret question got exposed.

I am very happy with the company for asking many documents for the purpose of security and safety. In the end we were very happy with the company's service. A+ for the good team.

Fast and easy money transfer. Good friendly service

She was amazing to deal with easy transaction thank u

I have been using OFX exclusively for around 15 years, back then they were known as OZFOREX.
OFX have never given me a reason to use a competitors exchange. Extremely easy to set up and use, super fast transfers and excellent rates, what more could I ask for!

Painless. Works as advertised. Reasonable FX rate given this was a zero fee transaction. Certainly cheaper and faster than bank to bank with them doing the FX.

The timely manner of the transfer and the exchange rate plus no fees

So in December 2025 OFX delayed a payment I had made for 10 days without contacting me to say so and without a real explanation. I was told a Manager from the company would contact me, they didnt.

So already concerned about OFX we have used other payment routes since and now OFX have made an announcement that they have been hacked. When asked when they think this happened and when they found out about it they refuse to provide an answer.

Would you trust your FX payments with these guys.

I tried to book payments last Friday. I received an out of office from Dave so immediately contacted Deepak by email, but received no reply. had to contact Dave on Tuesday AM and received an immediate reply.
.I'm old school and prefer to do my FX deals by email. Convera stopped doing these or replying to me so that's why I've changed to OFX. hoping for faster service next time. thanks.
warren Smith
SSS Distributors.

The reply sounds like the scam phone call I get about once a week asking me to call "this number" if the money was taken out of my account by mistake....
"Hi Michael,
We have been investigating a cybersecurity incident involving unauthorised access to data, including data relating to some clients."
Got this from OFX ... What in the world is OFX and why am I connected with this company? This was sent without any explanation as to what MY involvement with this company is. There was a very long explanation as to what they were doing about the security breach but NOTHING about why I was involved. I was warned to guard my password. What password. Apparently I have an account with OFX without my knowing. Thanks for the pointless worrying.