It's just too difficult to earn Ohm points, especially in the fall/winter when we aren't really consuming much electricity anyway. We turned off several lights during the last Ohmhour (which are far... See more
Company replied
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See what reviewers are saying
I like the idea. But oh connect could be smarter about giving credits to people who are already top energy savers. The current algorithm seems to only count individuals historical record. It probably... See more
Company replied
Got this from ohm connect 07.16.2023 8:06 PST Your results are in! We've calculated the results for your recent OhmHour on Friday, Jul 14, from 7 - 8PM. Unfortunately, you did not save enough en... See more
Company replied
It’s a great way to save money and it makes it fun for the whole family to get involved and help save energy. Plus they give us our results within 24hrs after the energy saving hour ends so we can see... See more
Company replied
Company details
Written by the company
OhmConnect is a free program that rewards you for saving energy when it matters most. Sign up today at ohmconnect.com and connect your utility account to start earning rewards. Join our community that loves being smart about savings and electricity!
Contact info
371 3rd St 2nd Floor, 94607, Oakland, United States
- support@ohmconnect.com
- ohmconnect.com
3.4
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend
OhmConnect has been a longstanding favorite of our family. A way to make a little extra cash, plus the energy plan is competitive with the overall local rates.
February 7, 2023
Reply from OhmConnect
Hi Nicole, happy to hear you're enjoying our program! Happy to have you and your family as a part of our community.
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I like the ohm hours challenge and pay…
I like the ohm hours challenge and pay back for participation, great way to build some energy conservation thinking to the entire family.
March 22, 2023
Reply from OhmConnect
Hi Jose, we're so glad to hear that you and your family have been enjoying OhmHours together! Glad to hear that we're able to make a difference, and happy to have you as a member.
Reply from OhmConnect
Hi Vanessa, we love to hear it! Thanks a bunch for enjoying OhmConnect.
Reply from OhmConnect
Hi Joseph, we're so happy to hear that our team has been able to assist you with your inquiries! That's what we love to hear, and are happy to be able to help!
Reply from OhmConnect
Hi there Michelle, thanks for the review. We're glad to hear that you're enjoying our program and products and that you are able to see the impact and savings!
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Ohm device will not pair despite…
Ohm device will not pair despite following their instructions many times over. Cannot get ahold of anyone at OHM to help other than them emailing the same instructions!
March 20, 2023
Reply from OhmConnect
Hi Tracie, that sounds frustrating! It looks like you have an appointment scheduled with one of our device experts next week. We look forward to helping you get that smart plug properly connected!
Very Lovely People to Work With
Great people to work with that reply fairly quickly most of the time the same or next day via email. Did take some time to connect my account with SDGE, but did appear to be SDGE account problems that rather OHM Connect. OHM Connect did provide me with a promotional item for a Google Nest device despite delays with my account registration.
Overall, very nice people and they will work with you no matter how long it takes.
March 17, 2023
Reply from OhmConnect
Hi Michael, your feedback is very much appreciated! We understand that the process of disenrolling from another demand response program can sometimes be tricky, and we have a great team of experts who are there to assist you along the way. Thank you for working with us over email, and please don't hesitate to reach out if you have any other questions!
I should be disenrolled from this…
I should be disenrolled from this program. I’ll stick with PGE. I never received the thermostat that I ordered and I supposedly was refunded my money. Customer service during that time wasn’t pleasant for me.
Please release me from the program and stop using my information.
Thank you!
February 8, 2023
Reply from OhmConnect
Hi there, we understand OhmConnect isn't for everyone. We were experiencing slight shipping delays with the thermostat you ordered, and we canceled the order as per your request. Our system also shows that the refund went through in February. Lastly, I can confirm that you have been unenrolled from our program. Have a great day!
We love the new thermostat
We love the new thermostat. It is so convenient to use the phone app to turn it on/off.
March 20, 2023
Reply from OhmConnect
Hi Cathy, thank you for this great review! We're so glad you're enjoying your new thermostat and the easy automation that comes with it. We appreciate all that you do to help the grid in its time of need!
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Does not work
March 1, 2023
Reply from OhmConnect
Hi Vladislav! It looks like you're currently in communication with a member of our team regarding the inquiry you wrote in about. We're working with our engineers to determine the best way forward, and our team will most definitely update you as soon as we can. We appreciate your patience!
I’m not sure if I’m reaping any…
I’m not sure if I’m reaping any benefits yet. When I first signed up I received three energy-saving events to participate in almost immediately, but haven’t had a single opportunity for another one since. It’s been over a month now. I wish there were more opportunities to save energy and make points.
March 19, 2023
Reply from OhmConnect
Hi Rita, we're so happy to see that a member of our team was able to provide more clarity regarding the frequency of our energy-saving events! If you ever have any other questions, please don't hesitate to reach out to our team and we'd be happy to assist you. Have a great rest of your day!
Reply from OhmConnect
Hi David, we wanted to update our response here as a member of our team has reached out to you via email. We hope you found the information they shared about OhmConnect to be helpful! If you have any other questions, please reach out to our support team and we'd be happy to chat further.
Might As Well Do Something While We’re Doing Nothing
We’ve been a part of Ohm Connect for several years and try to help out wherever we can. Every little bit helps our community and most importantly, our planet.
March 17, 2023
Reply from OhmConnect
Hi Bryan, thank you for this awesome review! We're happy to hear that you've been a member for several years and share our passion for helping our communities and our planet. Thank you for all the hard work you do to save energy!
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I think your company is unorganized or…
I think your company is unorganized or maybe you’re very organized and just take advantage of clients. You promise one thing and make excuses why you can’t deliver. I’m sure you rarely if ever ship out the gifts or leaders you promise. We never received the google hub that was promised so we terminated.
March 10, 2023
Reply from OhmConnect
Hi Michael, we appreciate the feedback. Our system shows that you're enrolled in another demand response program. As per OhmConnect's terms of service as well as the California Public Utilities Commission's guidelines, individuals cannot be enrolled in more than one demand response program at a time. As such, we were unable to help you redeem your promotional offer until after you've unenrolled from the other program. Our team has reached out to you a few times with more information and the steps to disenroll from the other program you're in. If that is something you're still interested in doing, please reach out to us or you can follow up on the email thread we have with you currently.
Excellent
Excellent, Excellent, Excellent,Excellent, Excellent,Excellent, Excellent,
Excellent,
January 27, 2023
Reply from OhmConnect
Hi Jean, thank you for this awesome review. We're happy to hear that you think we're excellent, we think you're pretty excellent too! Thank you for all the hard work you do to save energy and help the grid!
Nothing has changed
Nothing has changed, can I get my money back ? Also, I understand there maybe a bad unit here or ther, I just happened to received one that does not work. So by stating the unit does not work makes me a scammer as you say, kiss... you text me and ask for my opinion, I did not text you...
January 27, 2023
Reply from OhmConnect
Hi Edward, just wanted to update our reply since we had the chance to talk to you. We're so glad we were able to help clear up any confusion. Hope you have a great day!
Reply from OhmConnect
Hi Walter, thank you for this wonderful review! We're glad to hear that you have found our communication to be great and enjoy the follow up. Thank you for choosing OCE, we're happy to have you as part of the OCE community!
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Reply from OhmConnect
Hi Zafar, thank you for this great review! We're glad to hear that you find OhmConnect to be very efficient, that's what we hope for. We appreciate all the hard work you do to save energy and help the grid!
No update on request.
January 23, 2023
Reply from OhmConnect
Hi Connie, thank you for letting us know. We'll reach out again via email to learn more and assist you further from there. Looking forward to hearing back from you!
excellent tracking info
Very detailed tracking info was great. Encouragement of the daily energy saving was another excellence for the visibility to understand how I contribute the community.
January 21, 2023
Reply from OhmConnect
Hi Dong, thank you for this awesome review! We're so happy to hear that you feel encouraged in your energy savings and enjoy the detailed tracking information. We appreciate all the hard work you do to save energy!
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