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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unresponsive and difficult to get assistance, especially after payment. Customers frequently encountered issues with slow response times and a lack of follow-through, leading to problems with medication access and general support. There were also numerous complaints regarding payment issues, including billing discrepancies and challenges with managing recurring payments. Conversely, a small portion of people were satisfied with the service, noting prompt responses from both doctors and customer service. Some reviewers also found the doctor consultations thorough and appreciated the support received while using the medication.

What people talk about most

Customer service

People report negative experiences with customer service. Many consumers describe the customer service as... See more

Response time

Customers consistently express dissatisfaction with response times. Many reviewers report unresponsiveness,... See more

Product

Users describe ambiguous interactions with product. While some consumers report positive experiences with... See more

Service

Clients share ambiguous opinions on service. Many reviewers express significant dissatisfaction, citing... See more

Payment

Consumers find payment to be a source of significant dissatisfaction. Many reviewers report being charged... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I paid in full for 12 months - $2300.00. I did not receive ANY information on how to proceed when my medication ran out. Customer service has been slow to respond. My patient dashboard has been zero a... See more

Rated 3 out of 5 stars

The entire process has been frustratingly slow—intake took several days, approval dragged on even longer, and I'm still waiting on delivery. Their team shows no sense of urgency.

Rated 3 out of 5 stars

I had side effects and needed help adjusting my dose. I messaged support three times and got one generic reply after 11 days. No follow-through at all.


Company details

  1. #54 of 54 best companies in Online Pharmacy

Written by the company

Oh My Meds is a nationwide telehealth company offering low-cost, customized treatment plans designed to fit each patient’s unique health goals and lifestyle. Our platform makes high-quality care more accessible by streamlining the entire process — from online consultation to doorstep delivery — all without the need for insurance or in-person appointments. We’re committed to affordability, simplicity, and patient-first care. By leveraging technology and licensed medical providers, Oh My Meds empowers individuals to take control of their health with personalized solutions that are fast, secure, and discreet.


Contact info

2.2

Poor

TrustScore 2 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

No Real Support

I asked multiple times about changing my shipment address. Never got a straight answer. My meds were sent to the wrong place and I had to wait again.

August 27, 2025
Unprompted review
Rated 3 out of 5 stars

Way Too Slow

Nothing about the process is fast. Every step from intake to meds arriving dragged on. If you need help quickly, look elsewhere.

September 1, 2025
Unprompted review
Rated 3 out of 5 stars

After my consult

After my consult, I had some questions and needed help with nausea. No one ever followed up. Messaging support seems useless if they don’t respond.

September 1, 2025
Unprompted review
Rated 3 out of 5 stars

Waited Too Long

I waited 3 weeks for my meds and when I reached out, I got auto replies. Felt like no one was actually there to help. I wouldn’t recommend them.

August 20, 2025
Unprompted review
Rated 3 out of 5 stars

Support Is Basically Missing

I had side effects and needed help adjusting my dose. I messaged support three times and got one generic reply after 11 days. No follow-through at all.

August 16, 2025
Unprompted review
Rated 3 out of 5 stars

Lack of communication

There’s no communication unless you keep chasing them. I kept following up just to get basic answers. The meds work but the experience is frustrating.

August 15, 2025
Unprompted review
Rated 3 out of 5 stars

Not Reliable

I can’t rely on Oh My Meds. I waited a full week for someone to respond to a simple question. Then it took another two weeks to get my meds. Just not worth the stress.

August 23, 2025
Unprompted review
Rated 3 out of 5 stars

Not Reliable

I can’t rely on Oh My Meds. I waited a full week for someone to respond to a simple question. Then it took another two weeks to get my meds. Just not worth the stress.

August 19, 2025
Unprompted review
Rated 3 out of 5 stars

Where Is My Order?

I ordered over two weeks ago and still haven’t received anything. No update, no tracking, and support hasn’t replied to my emails. Very disappointed.

August 12, 2025
Unprompted review
Rated 3 out of 5 stars

No One Replies

I’ve reached out to Oh My Meds three times about a dosing issue. No one has replied. It’s been almost 10 days. This is frustrating and feels unprofessional.

August 11, 2025
Unprompted review
Rated 2 out of 5 stars

Very Disappointing

So many delays and barely any communication. If your health depends on timing, look elsewhere.

August 14, 2025
Unprompted review
Oh My Meds logo

Reply from Oh My Meds

Thank you for your patience. Upon reviewing your order, I can confirm that we reshipped your package within seven days after the original shipment was misplaced by the shipping provider. The replacement order was sent via overnight delivery, and our records indicate that it has since been successfully delivered.

We sincerely apologize for the inconvenience this may have caused and appreciate your understanding. Please don’t hesitate to reach out if there’s anything else we can assist you with.

Rated 2 out of 5 stars

Waste of Time

I spent weeks waiting and emailing with no resolution. Ended up asking for a refund.

August 16, 2025
Unprompted review
Oh My Meds logo

Reply from Oh My Meds

Hi Patric,
Thank you for reaching out. I was unable to locate an order or any previous communication under the name “Patric Hod” with the information currently available. I sincerely apologize for any inconvenience this may have caused.
If you could please contact us directly with your full details—such as your order number, email address, or shipping information—we’ll gladly look into your order and provide prompt assistance.

Rated 3 out of 5 stars

Zero Urgency

They don’t treat prescriptions with any urgency. My refill was delayed for over 10 days and no one seemed concerned.

August 22, 2025
Unprompted review
Rated 3 out of 5 stars

Still Waiting

My delivery is two weeks late and I can’t get a straight answer from support. This isn’t okay.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

I'm a 70-year-old man who has been told…

I'm a 70-year-old man who has been told by his cardiologist that, at 265 lbs, I really need to lose weight. A year went by, and despite eating better and exercising more, I didn't lose any weight. My cardiologist wanted me to get tirzepatide to see if this will work for me. I reviewed over 25 providers. For me, the Oh My Meds (OMM) onboarding process went well, and I've received my first shipment. Both the doctor and Customer Service folks responded accurately and quickly to my questions. I've moved from another provider to OMM. The costing is transparent, and best of all, the cost remains the same for each dosage concentration. I was not able to find anyone else who did this. In addition, the cost drops the further out that you pay, quarterly, semi-annual, and annually. I look forward to a long-term relationship with OMM.

August 22, 2025
Unprompted review
Rated 2 out of 5 stars

Customer Service is Barely There

I waited 8 days for a response and the person just copied info from the FAQ. Nothing helpful.

August 9, 2025
Unprompted review
Oh My Meds logo

Reply from Oh My Meds

Thank you for reaching out. After reviewing our records, I wasn’t able to locate any orders or communications under the name “Ashley P.” It’s possible that your order may have been placed with a different company.
I recommend double-checking your confirmation email or payment details to verify the company name. If you believe the order was with us, please feel free to provide additional details—such as an order number or email address—and I’ll be happy to look into it further.

Rated 2 out of 5 stars

Waited Too Long

I get that shipping takes time, but this was extreme. Over 20 days with no update or apology.

August 16, 2025
Unprompted review
Oh My Meds logo

Reply from Oh My Meds

Hi Harry,
I sincerely apologize for the inconvenience. Although I wasn’t able to locate your specific order due to your full name not being given, I did some research and confirmed that all orders under the name “Harry” in our system were shipped via overnight delivery.

Again, I apologize for any confusion or delay and truly hope you’ve received your package. Please don’t hesitate to reach out if you need any further assistance.

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