I explained how stressed I was about only getting store credit for a bunch of potential grad dresses I had ordered. I couldn’t afford getting store credit instead of the money back. Stephanie truly sa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy with my order from Oh Polly! The quality was amazing, everything fit perfectly, and the delivery was super fast. The dresses look exactly like the pictures and feel really flattering on.... See more
Company replied
Bailey, Elle and Stephanie were really really nice and reached out asap to my requests. They were always able to help and I have to be honest, I was a bit worried that there may be any issues with my... See more
Company replied
Oh Polly is my go-to for all events and I cannot recommend the quality of their clothing, especially the dresses. Delivery is always to a high standard with clothing arriving beautifully boxed and s... See more
Company replied
Company details
Our promise to you
Written by the company
- Help
- You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
- Delivery
- We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.
Contact info
Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
- hello@ohpolly.com
- ohpolly.com
4.3
Excellent
52K reviews
Asks customers to review
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Shipping Costs
I had a great experience with Oh Polly’s customer service.
I needed to place two separate orders (one pre-order and one regular item), which would normally result in paying shipping twice. After reaching out, the team was incredibly helpful and understanding, and they kindly refunded both shipping costs as a goodwill gesture.
A special thank you to Lauren and Low for their support, really appreciated!
Fast, kind and solution-oriented service. This definitely made me feel valued as a customer
April 12, 2026
Unprompted review
Reply from Oh Polly
Hey Maria,
We're happy to hear that our customer service team provided you with a great experience! We appreciate your positive feedback regarding how we handled your separate orders and shipping costs.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Thank you customer service!
Great customer service experience - Eva and Lowri were extremely responsive and helpful while resolving an issue with my order.
April 12, 2026
Unprompted review
Reply from Oh Polly
Hey Syd,
We appreciate you sharing your feedback! We're so happy to hear that our team was responsive and helpful in resolving the issue with your order. Thank you!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Nicole,
We're happy you appreciate our quality. Thank you for your positive feedback; it means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great customer Service and beautiful…
Great customer Service and beautiful clothing!
Thank you so much!! 💗
April 12, 2026
Unprompted review
Reply from Oh Polly
Hey,
We're happy you had a great experience with our customer service and clothing. Thank you so much for your positive feedback; it means a lot to us!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
The email that I received made my day
The email that I received made my day. It was really helpful and I got a great advice.
Thanks a lot for helping me choosing the size of the dress and recommending more options similar to that one which is out of stock now. Thank you,Bailey❤️
I am waiting for Arlette dress to be in stock in size 6🥰
April 12, 2026
Unprompted review
Reply from Oh Polly
Hey Uliana,
We're so happy to hear that the email was helpful and that you received great advice! Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Excellent Customer Service and Quick Resolution
I had an issue with receiving my parcel, but fortunately Oh Polly helped me resolve it quickly. After contacting the brand, I received a prompt response and effective support. It turned out that the package had been lost in transit.
Oh Polly offered me either a replacement or a refund. I chose to receive a new dress and I’m very happy with the outcome. I can’t wait for it to arrive.
April 12, 2026
Unprompted review
Reply from Oh Polly
Hey Agnieszka,
We're happy to hear that we could quickly resolve the issue with your parcel and provide effective support. We are glad you're pleased with the resolution and hope you love your new dress! Thanks for your positive feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Very friendly customer service with…
Very friendly customer service with quick responses and no long wait times. I’ll definitely be ordering from here again in the future.
April 11, 2026
Unprompted review
Reply from Oh Polly
Hey,
We appreciate your feedback and are happy to hear you received friendly, quick customer service.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Sonia,
We're so glad to hear that you had a positive experience! Thank you for your kind words; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
The quality is another level. Love it
The ordering process is always easy and wonderful. I absolutely love these clothes — the quality for the price is totally worth it!
April 11, 2026
Unprompted review
Reply from Oh Polly
Hey Konstantina,
We're happy the ordering process is easy for you! It's great to hear you love the clothes and find the quality worth the price. Thanks for your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
HeyMarika,
We are happy to hear that we could resolve the issue quickly for you. Thank you for your feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Possibly the best customer service ever
Possibly the best customer service I’ve ever received from an online retailer.
All dresses were true to size, fantastic quality and delivery was very fast. Had an issue with one of my items and the issue was solved within 1 hour and on a Saturday! Their website allowed me to edit my address after I placed the order. I ordered 4 dresses so I would hopefully love 1.. I ended up keeping 2 and the refund for the other 2 was so fast. Will order again!
April 4, 2026
Unprompted review
Reply from Oh Polly
Hey Marie,
We're happy to hear that you had such a positive experience! It's great to know that our customer service and the quality of our dresses met your expectations. We appreciate your feedback regarding the fast delivery, easy address editing, and quick refund process.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Very good customer service and quality…
Very good customer service and quality products.
April 3, 2026
Reply from Oh Polly
Hey Anita,
We appreciate your feedback! We are so happy you loved the quality of our products and customer service. Thanks for your support!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I’ve had two consecutive terrible…
I’ve had two consecutive terrible experiences with Oh Polly, and I would strongly advise others to be cautious.My first order was sent to the wrong city, despite me confirming my correct delivery address and paying extra for express delivery. Not only did they fail to deliver it correctly, but I was never refunded for the express shipping I paid for. I had to personally track down and collect the parcel myself.For my second order, the situation was even worse. I waited around 3 weeks before they finally declared the parcel lost, and nearly a full month to receive my refund. This is completely unacceptable for an online retailer.To make matters worse, the “compensation” they offered was a discount code that doesn’t even work.This shows a clear lack of accountability, poor customer service, and no real effort to resolve issues properly. After two failed orders in a row, I have completely lost trust in this brand.
I will not be ordering again.
March 28, 2026
Unprompted review
Reply from Oh Polly
Hello Ioana,
Thank you for your feedback. We’re sorry to hear you feel this way.
To clarify, your first order, placed on December 17, 2025, was delivered on December 23, 2025, which is within our express delivery timeframe of 2-5 working days. It was also shipped to the exact address entered at checkout.
The code you mentioned was a gift card, not a discount code. As explained via email, gift cards cannot be used on pre-order items due to checkout restrictions. I'm so sorry about this!
We’re sorry again for the disappointment caused here, and appreciate your feedback.
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey,
We appreciate your feedback. Thanks for your support!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I've always found myself drawn back to…
I've always found myself drawn back to Oh Polly dresses because they truly feel like a dream. I’m so excited to wear my dress and show it off!
December 16, 2025
Unprompted review
Reply from Oh Polly
Hey Amenze,
We're happy to hear that our dresses feel like a dream to you! We hope you enjoy showing off your dress!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Very understanding and accommodating!
April 9, 2026
Unprompted review
Reply from Oh Polly
Hey Claire,
We appreciate your positive feedback and are so glad we could meet your needs! Thanks!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Really good costumer service
Really good costumer service. Helped me with my problem quickly. And good quality clothes.
April 9, 2026
Unprompted review
Reply from Oh Polly
Hey Bella,
We're happy to hear that our customer service was helpful and efficient in resolving your issue! Thank you for the positive feedback on our clothing quality.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Ordered something online
Ordered something online.
They have left it in a “safe” place, god knows outside who’s door if they did, I have came home from work to no package. They are telling me it’s not their problem and that it’s a civil matter from the point of delivery- this was never delivered mind you. Disgusting.
April 9, 2026
Unprompted review
Reply from Oh Polly
Hello Adriana,
We’re sorry to hear about your experience and understand how frustrating this situation is.
After reviewing the matter, we can confirm that this case has been escalated further due to multiple denial of receipt claims linked to the account. It has now been referred to Evri’s Fraudulent Claims Team for formal investigation.
If any new relevant information comes to light, please send it directly to our customer service team so it can be added to the investigation.
If you believe the parcel has been unlawfully removed from the delivery location, we would recommend reporting this to your local police.
Thanks,
Oh Polly Customer Care Team
Loved the dress and the quality of it
Loved the dress and the quality of it! The website recommended me a size 4 but after reading reviews and checking size I decided to size up to a size 6. Glad I did because it fit perfectly. For reference I am 130 lbs, 5’2 1/2, and I am a size 32DD
April 7, 2026
Unprompted review
Reply from Oh Polly
Hey Diana,
We're glad you loved the dress and its quality! Thank you for sharing your sizing experience and measurements; it's very helpful for other customers. We appreciate your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Accessible and supportive customer service
Oh Polly are always very understanding and supportive. Accessible contact methods and easy to resolve issues. Elle in particular helped resolve my query and made me feel supported. Thanks!!
April 7, 2026
Unprompted review
Reply from Oh Polly
Hey Chantelle,
We're happy to hear that our team was supportive and understanding! We appreciate your feedback and are so glad we could resolve your query. Thanks for taking the time to share your positive experience.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
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