I explained how stressed I was about only getting store credit for a bunch of potential grad dresses I had ordered. I couldn’t afford getting store credit instead of the money back. Stephanie truly sa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Oh Polly is my go-to for all events and I cannot recommend the quality of their clothing, especially the dresses. Delivery is always to a high standard with clothing arriving beautifully boxed and s... See more
Company replied
Bailey, Elle and Stephanie were really really nice and reached out asap to my requests. They were always able to help and I have to be honest, I was a bit worried that there may be any issues with my... See more
Company replied
Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georg... See more
Company replied
Company details
Our promise to you
Written by the company
- Help
- You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
- Delivery
- We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.
Contact info
Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
- hello@ohpolly.com
- ohpolly.com
4.3
Excellent
52K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved the dress and the quality of it
Loved the dress and the quality of it! The website recommended me a size 4 but after reading reviews and checking size I decided to size up to a size 6. Glad I did because it fit perfectly. For reference I am 130 lbs, 5’2 1/2, and I am a size 32DD
April 7, 2026
Unprompted review
Reply from Oh Polly
Hey Diana,
We're glad you loved the dress and its quality! Thank you for sharing your sizing experience and measurements; it's very helpful for other customers. We appreciate your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Accessible and supportive customer service
Oh Polly are always very understanding and supportive. Accessible contact methods and easy to resolve issues. Elle in particular helped resolve my query and made me feel supported. Thanks!!
April 7, 2026
Unprompted review
Reply from Oh Polly
Hey Chantelle,
We're happy to hear that our team was supportive and understanding! We appreciate your feedback and are so glad we could resolve your query. Thanks for taking the time to share your positive experience.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Rosette
My items arrived on time, and the dress is really beautiful. Just be careful it runs smaller than standard sizes.
April 7, 2026
Unprompted review
Reply from Oh Polly
Hey Darinka,
We're happy to hear that your item arrived on time and that you find the dress beautiful! We appreciate your feedback regarding the sizing.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Oh Polly has great quality items with…
Oh Polly has great quality items with great customer service as well! Couldn’t recommend more
April 7, 2026
Unprompted review
Reply from Oh Polly
Hey Bryonna,
We appreciate you taking the time to share your thoughts! We are so happy to hear that you find our items to be of great quality with great customer service.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Everything was clear and worked really…
Everything was clear and worked really well!
April 7, 2026
Unprompted review
Reply from Oh Polly
Hey Fay,
We're happy to hear that everything was clear and worked well for you! Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Refusing refunds for items that are…
Refusing refunds for items that are unworn without providing proof. Will not purchase from this site again.
April 6, 2026
Unprompted review
Reply from Oh Polly
Hello Alisha,
We’re sorry to hear you’ve had this experience.
We’ve reached out via Trustpilot to request your order details, as these weren’t included in your review. Please send them over so we can look into this further for you.
Please note that returned items must be sent back in their original condition, with tags and hygiene stickers intact. All returns are inspected upon arrival at our warehouse, and items not meeting these conditions may be refused in line with our returns policy.
Once we have your details, we’ll be happy to review this for you.
Thanks,
Oh Polly Customer Care Team
Really not happy I ordered much wanted…
Really not happy I ordered much wanted sweatshirt for my daughter’s 21st on 2/4/26. I have next day delivery and we are now 5/4/26. I do u understand it is Easter weekend but I ordered another item separately on same day and arrived next day . It was still saying awaiting dispatch therefore reached out to ask when I would receive this to be told there is an inventory issue and I would receive a refund . This is not acceptable , when was I going to be told this if I hadn’t asked and why take my money in the first place if this is the case . It also shows that item is available to buy therefore I have gone on and repurchased . Not acceptable !
April 5, 2026
Unprompted review
Reply from Oh Polly
Hello Victoria,
Thank you for your feedback. I can see that your order has since been delivered.
Due to the bank holiday weekend, there was a slight delay in dispatch for items from the newest Bo+Tee Rebloom collection, meaning some orders shipped a little later than expected. We did have messaging on-site to advise of this, though I’m really sorry if this wasn’t seen.
I’ve shared your feedback with our wider team so we can continue improving communication and help prevent situations like this in the future. We appreciate you bringing this to our attention!
Thanks,
Oh Polly Customer Care Team
Really attentive to responding to my…
Really attentive to responding to my communications. My daughter looked fantastic in her beautiful new dress for her TY Ball
April 5, 2026
Reply from Oh Polly
Hey Fiona,
We're happy to hear that we responded quickly to your messages. It's wonderful your daughter looked fantastic in her dress. Thank you for your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Amanda,
We're happy to hear that you found our clothes pretty and easy to purchase. Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Stephanie was really helpful.
April 4, 2026
Unprompted review
Reply from Oh Polly
Hey Lily-Ann,
We're happy to hear that you had a positive experience. Thank you for your kind words; we appreciate your feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Costumer services = 10/10
When it comes to costumer services, oh Polly gets a 10 pot of 10, in all my experiences.
April 3, 2026
Reply from Oh Polly
Hey Pamela,
We're happy to hear that our customer service has consistently exceeded your expectations. Thank you for taking the time to share your positive experience with us!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Wonderful customer service
Wonderful customer service. Every time I contact them they are friendly and happy to help. The few times I contacted them, they always resolve my issue and go above and beyond for customers. Thank you! :)
April 3, 2026
Unprompted review
Reply from Oh Polly
Hey Anna,
We appreciate you taking the time to share your positive experience. We are happy to hear that our team's friendly and helpful service resolved your issues effectively. It's great to know we exceeded your expectations. Thank you!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Sarah,
Thank you for the amazing review! We're so pleased to hear you had a great experience with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Your customer service is amazing
Your customer service is amazing! Super nice and efficient
April 4, 2026
Reply from Oh Polly
Hey Noemi,
We appreciate your feedback! We are so happy to hear you had an amazing experience with our efficient and nice customer service.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Genevieve Dress - Corset wire stayed bent
We had to return a dress due to a fault and I just want to say how amazing Customer Services have been through the whole process. I spoken to a few people and every single person was so helpful and I’m really impressed how it’s been resolved. The dress was the Genevieve and this dress is absolutely beautiful just a shame about the corset. We have ordered a few items now from oh Polly and never had any issues with any dresses before and our first time dealing with customer services everything went so smoothly and no stress. Staff was very pleasant on every email. Thank you all at Oh Polly.
April 4, 2026
Unprompted review
Reply from Oh Polly
Hey,
We appreciate you taking the time to share your experience. We're happy to hear that our team provided amazing support and efficiently resolved the issue.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great costumer service
Great costumer service, received quick and excellent service!
April 4, 2026
Unprompted review
Reply from Oh Polly
Hey Delin,
We are happy to hear that you received quick and excellent support! Thank you for taking the time to share your positive experience with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Todireanu,
Thank you so much for the 10/10 recommendation! We really appreciate your support.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Terrible Taking Advantage Policies
I literally just ordered my items and accurately imported my address but once I clicked payment it disregarded my unit number. I’ve tried calling, virtual assistance, and basically if you don’t edit it within 15 mins or cancel within 15mins they’re basically taking ur money. So if it sends to the wrong address it’s my fault when I imported everything correctly, every time I order o line I always double check the address information. This is really disappointing given the amount of money one spends and that my graduation is in May don’t order from here if this is a major event for you.
April 2, 2026
Unprompted review
Reply from Oh Polly
Hey Monica,
Thank you for your review. We’re sorry to hear about your experience, especially with such an important event coming up.
We dispatch orders as quickly as possible, which is why we allow a 15 minute window for edits or cancellations. Extending this window would mean earlier cut-off times for next day and express delivery.
We can see you contacted us via WhatsApp, and our team was able to make a one-off exception to stop your order in the warehouse due to the circumstances. We also found that your unit number had been entered, but not explicitly labelled as “Unit,” so this was the only amendment made.
Your order has now been dispatched and is on track to arrive soon. We hope you have a lovely graduation, and thank you again for sharing your feedback.
Thanks,
Oh Polly Customer Care Team
I made orders for a top and a dress…
I made orders for a top and a dress they acc have amazing cloth i love some of their clothes feels nice in summer as well as could wear their long leave tops under a coat in winter and they genuinely have a good material to it. i really like how the clothes lay on and look for sales girls !
April 3, 2026
Unprompted review
Reply from Oh Polly
Hey Wiktoria,
We're happy you find our clothes amazing and versatile for all seasons! It's great to know you appreciate the material and fit. Thank you for your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
** Updated review after refunding original payment method, thanks oh Polly from a happy customer who will be returning!
I ordered a number of dresses from Oh Polly for my 30th birthday as I wanted a special dress. I went away for my birthday and my delivery was sent back 15 days after it was delivered as I had to ask a relative to send back for me once I realised I would miss the return date of 14 days. I missed this by ONE day and the item was returned in 15 days. I have now been given £483 onto a gift card when i selected for this to be sent back to the original payment method. I have sent the items back in perfect condition. I now have a huge amount on a gift card that i never asked for and absolutely no way to contact anyone to try and get this refunded onto the original method. This is a huge amount of money which quite frankly, nobody can afford to keep on a gift card and i returned the items in perfect condition and they are holding my money on a gift card, for missing out on ONE day! I do not understand how they are allowed to do this
April 2, 2026
Unprompted review
Reply from Oh Polly
Hey Amy,
Thank you for your review. We’re sorry to hear you were unhappy with your return experience!
Your order was delivered on 11 March, so the 14 day refund period ended on 25 March. As your return was registered on 26 March, this was unfortunately one day outside of that timeframe.
Under UK consumer law, customers are entitled to return items for a refund within 14 days of delivery. We also offer exchanges within 14 days and store credit within 30 days of delivery for added flexibility.
As a gesture of goodwill, we’ve deactivated the gift card and arranged for your refund to be returned to your original payment method.
Thanks again for taking the time to share your feedback.
Thanks,
Oh Polly Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.