Ok Living Reviews 692

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Loved it arrived in good condition very useful easy to build has quality thank you <3

Company replied

Rated 5 out of 5 stars

Great make up table with ample storage for someone with not too many products to store. Looks stylish and fits perfectly in a small space, which was exactly what I was looking for. Assembly instructio... See more

Company replied

Rated 2 out of 5 stars

Delivered a few days after what was expected, but that's ok. The issue is that when I opened the package delivered by DPD there was 2 big marks / cracks on the wooden planks, I will try to cover them... See more

Company replied

Rated 4 out of 5 stars

Easy to shop online. Great products. Manuals could be a bit better as sometimes difficult to understand.

Company replied

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3.8

Great

TrustScore 4 out of 5

692 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Loved it arrived in good condition very…

Loved it arrived in good condition very useful easy to build has quality thank you <3

March 18, 2026
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Reply from Ok Living

Glad to hear you loved it and everything arrived in good condition 😊 Great that it was easy to build too!

Best regards, Lisa

Rated 5 out of 5 stars

I looove it !!!!!!

March 20, 2026
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Reply from Ok Living

So schön zu hören, dass Du es liebst 😍 Vielen Dank für Dein tolles Feedback!

Viele Grüße, Lisa

Rated 3 out of 5 stars

Quality of item is not the best

Quality of item is not the best, but customer service is brilliant.

February 25, 2026
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Reply from Ok Living

Thanks for your honest feedback! We're glad to hear our customer service could help and made a positive impression.

Best regards, Valentin

Rated 1 out of 5 stars

Poor quality

Poor quality, I don’t even understand how they can send a customer a brand-new piece of furniture in such poor condition.

February 2, 2026
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Reply from Ok Living

Nous sommes sincèrement désolés que vous ayez reçu le meuble dans cet état. Cela ne correspond absolument pas à nos normes de qualité.

Cordialement, Jonas

Rated 2 out of 5 stars

Improvements are needed

Delivered a few days after what was expected, but that's ok. The issue is that when I opened the package delivered by DPD there was 2 big marks / cracks on the wooden planks, I will try to cover them but it is not really acceptable... Also the explanations to build the furniture could be improved because it takes a lot of time to understand which piece to use & how at each step.

January 19, 2026
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Reply from Ok Living

It's a shame that the boards arrived damaged and that the instructions made assembly so time-consuming—that's not ideal, of course.
Best regards, Sabine

Rated 5 out of 5 stars

Good communication

Good communication

December 29, 2025
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Reply from Ok Living

Thanks for your feedback! We’re happy the communication was good and you felt well informed.

Kind regards, Sabine

Rated 5 out of 5 stars

All perfect

All perfect, great support.

November 7, 2025
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Reply from Ok Living

Thanks for your feedback! Glad to hear everything was perfect and you were happy with the support.

Best regards, Jonas

Rated 4 out of 5 stars

Easy to shop online

Easy to shop online. Great products. Manuals could be a bit better as sometimes difficult to understand.

September 2, 2025
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Reply from Ok Living

Thank you for your feedback!
Great to hear that shopping online was easy and the products meet your expectations. 😊
We appreciate your note about the manuals — we know they can sometimes be clearer, and we’re working on improving them step by step.

Best regards,
Jonas

Rated 2 out of 5 stars

I recieved a product with many defects

I recieved a product with many defects. I contacted customer support, and recieved an answer quickly. They also provided me options whether to get a rebate or be sent a new product. Customer service gets 5 stars.
However as I recieved the product again, it was still defective. Nothing to do with Ok-Living, rather their choice of suppliers.

October 13, 2025
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Reply from Ok Living

Thank you for your praise of our customer service! I'm sorry that the replacement product was also defective—we will immediately pass this on to quality control and clarify the matter with the supplier.
Best regards, Valentin

Rated 5 out of 5 stars

All perfect

All perfect

September 9, 2025
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Reply from Ok Living

Great to hear everything was perfect! Thanks a lot for your feedback.
Best, Lisa

Rated 2 out of 5 stars

The furniture themselves were ok…

The furniture themselves were ok quality, a little on the expensive side for what it is - stick with Ikea. The instructions, they were messed up. The instructions explained about as well as a man thats high and has Alzheimer's. Dont buy from this company if you value your sanity.

June 2, 2025
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Reply from Ok Living

I am sorry that you were so dissatisfied with the price-performance ratio and especially with the assembly instructions.
Best regards,
Sabine

Rated 5 out of 5 stars

Great 👍🏻👍🏻👍🏻

.👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

February 24, 2025
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Reply from Ok Living

Thank you! I'm glad to hear that!

Best regards, Sabine

Rated 2 out of 5 stars

Not achieving expectation

The delivery was so late more than 2 week, the quality is no nice for s suisse made Looks like temu furniture.

Sorry for my comentary but I didn't think that was like that

December 16, 2024
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Reply from Ok Living

We are sorry that the delivery was late and that the quality did not meet your expectations. best regards, Sabine

Rated 5 out of 5 stars

sehr gut

sehr gut, alles ok

November 28, 2024
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Reply from Ok Living

Vielen Dank für Dein Feedback! Schön, dass alles zu Deiner Zufriedenheit war. Viele Grüße, Sabine

Rated 5 out of 5 stars

All fine

All fine, instructions easy to follow. Delivery a little slow but that was DPD not OK Living.

November 5, 2024
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Reply from Ok Living

Thanks for your feedback! Glad to hear the instructions were easy to follow. Sorry about the delivery delay – we’ll keep working with our partners to improve this. Viele Grüße, Sabine

Rated 5 out of 5 stars

Great

Simple, easy ordering
Pretty fast delivery
The piece of furniture is pretty, well built and stable. Just as the pictures are in the website.

October 8, 2024
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Reply from Ok Living

Thank you for your positive feedback! I'm glad to hear that the ordering process was simple and the furniture met your expectations. Best regards, Sabine

Rated 1 out of 5 stars

The order took 8 working days to…

The order took 8 working days to recieve it , or two weeks! I think even the processing from China is faster.
Also the support when i wrote email was not really helpful! The manual missing a lot of steps when mounting together!
Dont reccomend to buy from your store i had bad expierence

October 2, 2024
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Reply from Ok Living

I'm sorry to hear that you had so many problems with your order and that delivery took longer than expected. This shouldn't happen, and I understand your frustration with the lack of support and missing steps in the manual. Your feedback is very important and we will use it to improve our processes. Thank you for informing us about this.
Best regards, Sabine

Rated 1 out of 5 stars

I have not yet received the item

I have not yet received the item. Delivery is taking too long.

September 10, 2024
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Reply from Ok Living

I am very sorry that you have not yet received the item and that delivery is taking longer than expected. We will take care of this immediately and check the status of your order.
Best regards, Sabine

Rated 4 out of 5 stars

Bed easy to build and only some minor…

Bed easy to build and only some minor default. Pretty satisfied for the price.

August 29, 2024
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Reply from Ok Living

Vielen Dank für Dein Feedback! Es freut uns, dass der Aufbau des Bettes leicht war und Du insgesamt zufrieden bist. Viele Grüße, Sabine

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