OKA - Broadway Reviews 

285
TrustScore 5 out of 5

4.9

46 High Street, WR12 7DT Broadway, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Becca, in your Broadway store, was really helpful and friendly, and even pointed us in the right direction for buying a good sandwich for lunch. A pleasure to deal with her. Also delighted with my 2 p... See more

Company replied

Rated 5 out of 5 stars

Poli and Claire were both incredible . They were so helpful on pulling everything together for us making life so much easier. This is the second time we have made large purchases with Poli and she ma... See more

Company replied

Rated 5 out of 5 stars

Whilst Oka have a very strange and, frankly, inconvenient ordering system that needs a complete rethink, we try and have purchases sent to our nearest shop, which is Broadway, for personal collection.... See more

Company replied

Rated 4 out of 5 stars

We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Lighting Store

Written by the company

In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.


Contact info

4.9

Excellent

TrustScore 5 out of 5

285 reviews

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4.9

All reviews

(285)

2,392 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a pleasure to visit the Broadway…

Always a pleasure to visit the Broadway store!

March 24, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mrs Massey,

Thank you for your kind words. It’s always lovely to hear from customers who enjoy visiting our Broadway store, and we’re so pleased you continue to have positive experiences with us.

We look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great Quality and Style

Staff at the Broadway location were knowledgeable and extremely helpful in all aspects of our purchases. Now that our furniture has been delivered we are as delighted, as ever, with OKA quality and style. Our ‘new’ room has already been much admired by both family and friends.

March 11, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Lisette

Thank you for your lovely words. It's wonderful to hear the Broadway team was so helpful and that you're delighted with your furniture's quality and style. Your room being much admired makes us truly happy and we hope that you enjoy your new pieces for many years to come.

Thank you for choosing to shop with us and for your support.

Best wishes
OKA

Rated 5 out of 5 stars

Lovely shop and especially helpful…

Lovely shop and especially helpful assistants with advise on interior design

March 12, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Liz

Thank you for your lovely review. We appreciate you taking the time to acknowledge our Broadway team and the exceptional service they provided. It’s wonderful to know that your visit left such a positive impression and we hope that you will visit us again soon.

Warm regards,
OKA

Rated 5 out of 5 stars
OKA - Broadway logo

Reply from OKA - Broadway

Dear Jayne

Thank you very much for taking the time to leave your review. We truly appreciate your kind feedback and are pleased to hear that your experience with our Broadway team has been a positive one.

Your support means a great deal to us, and we look forward to welcoming you again in the future.

Kind regards,
OKA

Rated 5 out of 5 stars

Really helpful

Really helpful, our daughter wanted a mirror that was in the show room, thankfully they found one in the stock room.

March 10, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Customer,

Thank you for your review. We’re so pleased to hear the team in our Broadway store were able to help you find exactly what you were looking for.

We hope your daughter enjoys her new mirror and look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great chair and good service

Very good looking and comfortable chair . Available immediately and delivered within a few days .

March 4, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Susanne,

Thank you for your lovely review. We’re so pleased to hear that you’re happy with your new chair and that everything went smoothly with the delivery. We truly appreciate you taking the time to share your feedback and hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars
OKA - Broadway logo

Reply from OKA - Broadway

Dear MPW

Thank you very much for taking the time to leave your review. We truly appreciate your kind feedback and are pleased to hear that your experience with our Broadway team has been a positive one.

We hope that you will visit us again soon.

Kind regards
OKA

Rated 3 out of 5 stars

Brought these on break to the Cotswolds…

Brought these on break to the Cotswolds and a few days later sale started gutted that we missed on the discount, as a very good customer l wish we had a pre warning that this was happening

February 23, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Darren

Thank you for taking the time to share your review.

While we do regularly review our pricing and run promotional activity throughout the year, our discounts are not always planned far in advance, and we appreciate how frustrating it must have been to receive an offer shortly after your purchase. We have shared your feedback, regarding the timing and communication of our promotions, with the relevant team for their consideration.

Please do accept our apologies and if we can be of assistance, please reach out to our customer service team on 03330 042042.

Kind regards
OKA

Rated 5 out of 5 stars

Beautiful fabrics

February 22, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Customer

Thank you very much for taking the time to leave your review. We truly appreciate your kind feedback and are pleased that you enjoyed your visit to our Broadway store and their selection of fabrics.

We hope that you will visit us again soon.

Kind regards
OKA

Rated 5 out of 5 stars

Very good quality

Very good quality, pleasant experience

February 10, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Customer,

Thank you for taking the time to leave your feedback.

We are pleased to hear that you were happy with the quality of your purchase and that you had a pleasant experience. Your comments are greatly appreciated.

Kind regards,
OKA

Rated 5 out of 5 stars

Great customer engagement

Great customer engagement

February 14, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Richard,

Thank you for taking the time to leave your feedback.

We are delighted to hear that you had a positive experience with our team. Your comments are greatly appreciated and valued.

Kind regards,
OKA

Rated 5 out of 5 stars

Shop staff were very helpful in…

Shop staff were very helpful in Broadway and the setting was so lovely to show the pieces on sale. We bought a rug we had been looking for and took it home the same day. The quality of the goods on sale was very good.

February 15, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Howard,

Thank you very much for your review.

We are so pleased to hear that you enjoyed your visit to our Broadway store and that the team were able to assist you in finding the rug you had been searching for. It is wonderful to know that you were happy with both the setting and the quality of the items available.

We truly appreciate you taking the time to share your experience.

Kind regards,
OKA

Rated 4 out of 5 stars

Lovely showroom

Lovely showroom, although not as good as the last time I visited. Got the feeling some of the staff were unapproachable but thank goodness Paul came in the room and was so helpful. Purchased a plate set because of this. Love them.

February 4, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mrs Parry

Thank you for taking the time to share your review. We are so pleased to hear that Paul at our Broadway store could assist you with such helpful service, however we are disappointed to learn that your experience fell short, compared to your previous visit, as we aim to provide a friendly and welcoming environment.

We do thank you for your support and hope that you enjoy using your new plates. We hope to welcome you back again soon.

Kind regards
OKA

Rated 5 out of 5 stars

Bedroom Chair

Thank you to the staff who helped us search for just the right chair, which is perfect.

February 12, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Buyer

Thank you for your kind words. We're happy that our team could assist you in finding the perfect chair for your bedroom. Thank you for sharing your positive experience with us; we appreciate it!

Kind regards
OKA

Rated 5 out of 5 stars

Beautiful items

Item in stock, staff attentive and considerate. Beautifully presented items. Always drop by when in Broadway

February 12, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Jane

Thank you for taking the time to leave such a warm review. We’re delighted to hear that you enjoy visiting our Broadway store and that the team has made such a positive impression.

It’s always a pleasure to hear from long-standing customers, and we’re grateful for your continued loyalty.

We look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great service in your Broadway and Bath shop

Great service in your Broadway shop. We bought 4 pictures and they need to be delivered from the warehouse. These arrived in our closest store, Bath a few days later. Staff there were also helpful and carried them to my car. Packaged well .

February 4, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Vanessa

Thank you for your kind review. We’re so pleased to hear that your experience at our Broadway and Bath stores was smooth and positive, and we hope that you love your prints.

Your feedback is greatly appreciated, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great service, fantastic quality at a competitive price.

Great service received from Sarah after initially enquiring about a rug at their Broadway store. Quote provided was excellent value and rugs delivered very promptly. We’re delighted with how they look in our house.

January 30, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Robert,

Thank you very much for your kind review.

We are so pleased to hear that you had a positive experience with our Broadway store and that Sarah was able to assist you with your enquiry. It is wonderful to know that you are delighted with your rugs and that they were delivered promptly.

Your feedback is truly appreciated, and we hope you continue to enjoy your purchase.

Kind regards,
OKA

Rated 5 out of 5 stars

Lovely rug

Lovely rug. Very efficient delivery

February 6, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Fiona,

Thank you for taking the time to leave your review.

We are delighted to hear that you are pleased with your rug and that your delivery experience was efficient. Your kind feedback is greatly appreciated.

Kind regards,
OKA

Rated 5 out of 5 stars

very nice location in a fabulous…

very nice location in a fabulous building. super layout with lots of rooms to explore for a variety of gifts and homeware, something there for everyone.

February 4, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Jackie,

Thank you for taking the time to leave such a lovely review.

We are delighted to hear that you enjoyed the Broadway store, particularly the location, the building, and the layout. It is wonderful to know that you found plenty to explore and that the range of gifts and homeware appealed to you.

We truly appreciate your feedback and hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

We had very friendly service

We had very friendly service , help and advice.
The chair was delivered on time and we absolutely love it.
The shop in Broadway is gorgeous. Each room beautifully displayed.

January 29, 2026
OKA - Broadway logo

Reply from OKA - Broadway

Dear Susan

Thank you for your lovely review. We appreciate you taking the time to acknowledge our Broadway team and the exceptional service they provided on your recent visit, and we are delighted to hear that you love your new chair!

It’s wonderful to know the store’s layout and atmosphere left such a positive impression and we hope that you will visit us again soon.

Warm regards,
OKA

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