Thank you so much to Maria and Holly for your help on our visit to this beautiful store. You were so helpful and made our shopping experience great! Very knowledgeable and accommodating and we really... See more
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Terrible experience. I made arrangements to wait in to receive my Oka delivery. The delivery time lapsed so I phoned to enquire only to discover the delivery was not taking place. No one had bothere... See more
Company replied
Amazing service from Holly and the team at the Chelsea store. The items I’ve purchased are of high quality and Holly and Niall went above and beyond following me experiencing some initial delivery... See more
Ross really went above and beyond to help me choose cushions and lamps / lampshades for my living room. He had an excellent eye for pulling a scheme together and was so generous with his time. I will... See more
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Company details
Written by the company
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contact info
155-167 Fulham Road, SW3 6SN, London, United Kingdom
- +44 20 7581 2574
4.5
Excellent
348 reviews
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Reply from OKA - Chelsea
Dear Cem
Thank you for taking the time to share your review.
We are sorry to hear of the difficulties you experienced with your delivery, and are pleased that our Chelsea store and customer service team were able to resolve the situation promptly and to your satisfaction.
We thank you for your feedback and apologise for your inconvenience.
Kind regards
OKA
We bought a lovely rug from Oka
We bought a lovely rug from Oka. Thank you. The delivery arrangements were superb
April 3, 2026
Reply from OKA - Chelsea
Dear Anne
Thank you for your review. We're so happy to hear that you love your rug and we are pleased that your delivery went smoothly.
We truly appreciate your feedback.
Kind regards
OKA
Returned a couple of cushion covers I…
Returned a couple of cushion covers I had bought online by visiting the store where v helpful staff member initiated a refund by emailing customer service dept .Am v happy with all the other cushions I bought . Website easy to navigate and save favourite items when browsing . Overall a very good experience with Oka
April 1, 2026
Reply from OKA - Chelsea
Dear Orla
Thank you for taking the time to share your review. We are glad the team in our Chelsea store were helpful in processing your return, and we are delighted that you are pleased with your other cushions and found our website easy to use.
We appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
Lovely branch of OKA
Lovely branch of OKA ! The girls in there are so helpful and kind
And the shop stocks the most wonderful selection of their goods !
March 19, 2026
Reply from OKA - Chelsea
Dear Mrs Beresford-Wylie
We appreciate your kind words about our Chelsea store and the team's helpfulness, providing exceptional service is our top priority. We are also pleased that you enjoy the wonderful selection of goods we stock.
We look forward to welcoming you back again soon!
Kind regards
OKA
Very helpful and friendly staff
March 28, 2026
Reply from OKA - Chelsea
Dear Sandra
Thank you for your lovely review. We’re delighted to hear you had such a great experience at our Chelsea store and found the team there friendly and helpful.
Your feedback means a lot to us.
Kind regards,
OKA
Excellent service
March 24, 2026
Reply from OKA - Chelsea
Dear Rachel
Thank you for your kind words. We’re so pleased to hear you had a positive experiences with us, and we really appreciate your support.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Mislead be the sales women
I was given a gift, 2 beautiful bowls but there were blue and everything in my house is not blue. I was also given the receipt without price on it, so I could exchange it if needed.
So, we decided to exchange the bowls, for something that will suit our house. We got to the shop and we were told (by mature sales assistant) that the total was £85, we spent time to look for an item of £ 85, just to be told by different sales person that the total 85 x 2. The women then disappeared as she was misleading us from the start. Then we had to spent the time again to look for different items.
Just to let you people know that be on top of the things as they are there to screw you up.
March 29, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Steven,
Thank you for your review. We are very sorry to read about your experience in store and sincerely apologise for the confusion caused during your visit.
We understand how frustrating this must have been, particularly after spending time selecting an item based on the incorrect information provided. This is not the standard of service we expect to deliver.
Your feedback has been shared with the relevant store team so that this can be reviewed and addressed.
Kind regards,
OKA
Your store is done very well
Your store is done very well - and a good experience to take clients - who always end up buying more. I just think you tick a lot of boxes
March 24, 2026
Reply from OKA - Chelsea
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you enjoy bringing clients to our Chelsea store and that it continues to provide such a positive experience.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Very professional service
March 17, 2026
Reply from OKA - Chelsea
Dear Maria,
Thank you for your review. We’re so pleased to hear about your experience in our Chelsea store, and we’ll be sure to pass your feedback on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Laura was very helpful
Laura was very helpful - helping me select cushions and lamps for a sitting room and bedroom. However what was disappointing was that 2 days later I find that most of the cushions and 2 of the lamps and shades were substantially reduced in the sale! She must have known that was about to happen. The savings would have been considerable - several hundred pounds.
March 17, 2026
Reply from OKA - Chelsea
Dear Gillian,
Thank you for taking the time to share your feedback. We’re pleased to hear about your experience with Laura in our Chelsea store, though we’re sorry to learn of your disappointment following your purchase.
We understand how frustrating this must feel, and we appreciate you bringing it to our attention. Your comments will be shared with the relevant team for review.
Kind regards,
OKA
Interior design service at Oka
We used the interior design service at Oka for redesigning our kitchen / dining / living space. Gina, who helped us with design, was simply wonderful from start to finish. Nothing was too much for her. She has a real talent and we just wished we’d known about the service before. Would definitely highly recommend. Thank you Gina!!!!!
December 26, 2025
Unprompted review
Reply from OKA - Chelsea
Dear Jo
We're so glad to hear about your wonderful experience with our interior design service. It's great to know that the design assistance was so helpful and that you are happy with the result. We appreciate you recommending our service and will be sure to pass along your kind words to Gina, and the wider team.
Best wishes
OKA
Great product and great service!
March 18, 2026
Reply from OKA - Chelsea
Dear Peter
We really appreciate you taking the time to share your feedback and are so glad to hear that you are happy with your items and the service you received.
Kind regards
OKA
Holly and Ross are fantastic
March 22, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Maurits,
Thank you for your review. We’re so pleased to hear about your experience in our Chelsea store, and we’ll be sure to pass your kind feedback on to Holly, Ross and the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Amazing Staff at Chelsea Store
I visited the Chelsea store and the staff could not have been more helpful.
I was on foot and the beautiful lamp I bought came in a huge box that would have been difficult to carry. The staff were so helpful in taking it out of the box, packaging it carefully and putting it in a bag so I could carry it home easily on the tube.
Quite a lot of bother for them but done with a smile. Amazing service
February 28, 2026
Reply from OKA - Chelsea
Thank you for sharing your experience. It’s great to hear how the Chelsea team supported you, those small extra touches really do make a difference. We’ll be sure to pass your kind words on to them.
We hope you’re enjoying your new lamp and look forward to welcoming you back again soon.
Kind regards,
OKA
Local store 'pick-up' and cost of delivery
Slowness of delivery to local Chelsea store and the fact that I have had to pay £10 delivery for a 'pick up from store' purchase
March 6, 2026
Reply from OKA - Chelsea
Dear Nancy
Thank you for taking the time to share your feedback. We are sorry to hear of your recent experience and disappointment with our click and collect charges.
We have recently updated our delivery pricing to a tiered system across all services, including Heavy, Fragile, Parcel, and Click & Collect. This change was introduced to better reflect the real costs associated with picking, packing, special handling, and transporting items — costs that have risen significantly due to increased wages, employment costs, and fuel. Even with these adjustments, we continue to subsidise a considerable portion of the overall delivery cost.
We do appreciate your feedback and hope that you are happy with your purchase.
Kind regards
OKA
Underwhelming Customer Support
My experience with the sales team was unexpectedly difficult. When a brand positions fairly standard products at a premium price point, the customer experience should be exceptional — and in this case it simply wasn’t.
February 19, 2026
Reply from OKA - Chelsea
Dear Ali,
Thank you for taking the time to share your feedback. We are sorry to read that your recent experience did not meet your expectations.
Having reviewed the order, we can see that our teams have been in contact with you throughout regarding the delivery issue, which unfortunately resulted in the parcel being returned and refunded. Following this, our store team also assisted in locating additional stock from another location and arranged a new order should you wish to proceed.
While we regret that the overall experience felt underwhelming, we would like to reassure you that our team has been actively supporting you to resolve the matter.
Kind regards,
OKA
Outstanding advice and service provided…
Outstanding advice and service provided by Salvo at the Chelsea store this morning. I was very impressed that by the time I arrived home there was an email already in my inbox requesting me to book a delivery date which will be Wednesday 11th March. Such excellent and prompt service - thanks OKA
March 8, 2026
Unprompted review
Reply from OKA - Chelsea
Dear Ms Lane
Thank you for your lovely review. We are delighted to hear about your positive experience at our Chelsea store and your wonderful comments about Salvo, it's lovely to know that he provided you with such exceptional service.
We are also pleased that you received an email from our delivery partner so promptly and hope that you are happy with your purchase upon delivery today.
Your feedback is greatly appreciated.
Warm regards
OKA
marvellous - no change!
I finally plucked up the courage to buy two chairs I'd long coveted...
Delightful staff in Chelsea as ever, and chairs delivered inside a week by a pair of nice young men who kept me informed as to their progress re: actual (as opposed to originally-projected) arrival time. (They were early!). Chairs looking lovely, now playing around with room to set them off at best advantage. Thank you Oka.
February 27, 2026
Reply from OKA - Chelsea
Dear Mrs Leigh
Thank you for your generous review. We’re thrilled you received such friendly and helpful service from our Chelsea team, and that your delivery was a positive experience.
It's wonderful to hear that you have your long-coveted chairs and we hope that you enjoy them for many years; once they have found the perfect spot in your room!
Your feedback means a lot to us.
Kind regards
OKA
Excellent experience both in the shop
Excellent experience both in the shop, and in terms of delivery.
Salvo was incredibly helpful with a composite payment, everything went smoothly.
Highly recommended.
February 21, 2026
Reply from OKA - Chelsea
Dear Customer
Thank you for your wonderful review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received such friendly, attentive and helpful guidance from Salvo, we will be sure to pass on your kind words to him and the wider team.
Your recommendation means a great deal to us and we thank you for choosing OKA.
Warm regards
OKA
Really helpful staff!
I visited the Chelsea store looking for 10 cushions for a large couch I had just bought elsewhere. The young lady who helped us was knowledgeable and went out of her way to source the extra cushions they didn’t have in stock at the Chelsea store…
Thanks so much for your help!
February 16, 2026
Reply from OKA - Chelsea
Thank you very much for your kind feedback.
We are delighted to hear about your positive experience in our Chelsea store and that you received such helpful and knowledgeable assistance. It is always wonderful to know when our team are able to go the extra mile to support our customers.
Your comments are truly appreciated, and we hope you enjoy your new cushions.
Kind regards,
OKA
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