Angela and Debbie were incredibly helpful with my choices of faux flowers for my own store; they were both friendly and knowledgeable, thank you. Rose Webster Spirit Fashion - Devizes
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I rang to pre- reserve a couple of velvet cushions as we were driving from quite a distance to visit and shop. I spoke to Sandra would couldn’t have been more friendly and accommodating and reserv... See more
Company replied
Bit of a weird experience! Walked in and all 3 staff sitting around till area, nobody got up to help or offered help and we had to walk back to the tills to ask questions. Didn't have what we wanted a... See more
Company replied
A wonderful store and really helpful and kind staff , much appreciated. Very happy with my 2 glass striped candle holders and metal pomegranate. Wonderful additions to my room and great price in sale... See more
Company replied
Company details
Written by the company
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Contact info
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, United Kingdom
- +44 1488 684250
4.9
Excellent
212 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tracey had the Gustavian ready and…
Tracey had the Gustavian ready and waiting. Angela and Beth were also super helpful.
August 15, 2026
Unprompted review
Reply from OKA - Froxfield
Dear Emma
We're so pleased to hear about your positive experience at our Marlborough store, and that our team was able to assist you so effectively. It's wonderful to know that everything was ready for you and that you received such helpful service. We truly appreciate your kind feedback.
Warm regards
OKA
Debbie & Tracey always go out of their…
Debbie & Tracey always go out of their way to source and advise on all items of furniture and accessories… they are a wonderful asset to Oka …
We live in France and only come back to the UK three times a year but we are always greeted by name … we look forward to returning…
August 12, 2026
Unprompted review
Reply from OKA - Froxfield
Dear Liz,
What lovely feedback for Debbie and Tracey. We’re so pleased to hear they continue to look after you so well whenever you visit.
We’ll be sure to pass your kind words on to them and the Froxfield team, and we look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Reply from OKA - Froxfield
Dear Customer
Thank you for your lovely review. We're so pleased to hear about your positive experience with our Froxfield team, and we'll be sure to pass your kind feedback on to them.
We hope to welcome you back again soon.
Kind regards
OKA
Great customer service from Debbie and…
Great customer service from Debbie and Tracey at the OKA Froxfield store. We were missing one dining chair for our new Edmund dining table set and after a call with the branch, they had one in store and held it back for me. Ir was there waiting for me today and they honoured the online sale price also. Very happy with my purchase and the service all round!
August 7, 2026
Unprompted review
Reply from OKA - Froxfield
Dear David
Thank you for sharing your wonderful experience. We are so pleased to hear that our team at the Froxfield store was able to assist you with your dining chair and honour the online sale price. It's fantastic to know you are very happy with your purchase and the service you received. We appreciate your kind words.
Best wishes
OKA
Cushions Very helpful with making choices and…
Very helpful with making choices and attention to detail.
August 2, 2026
Reply from OKA - Froxfield
Dear Azra
We're thrilled you enjoyed your visit to our Froxfield store. Our team takes pride in providing knowledgeable, helpful, and kind service and it's wonderful to know that we met your expectations.
We really appreciate your support and hope to welcome you back to OKA again soon.
Kind regards,
OKA
Polite and patient staff who
Polite and patient staff who, when asked, gave their honest opinions which, when choosing lampshades, is always invaluable, particularly if they have style themselves which is why, presumably, they are working at OKA. Couldn’t have asked for more,really great.
July 31, 2026
Reply from OKA - Froxfield
Dear JG Duckney
We're are delighted to hear that your enjoyed your visit to our Marlborough store and our team provided such valuable and honest opinions, making your lampshade selection a great experience.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards
OKA
Fantastic experience and thoughtful service
We had a wonderful experience at the Froxfield store and Debbie in particular was very attentive and thoughtful and helped us with our purchases from start to finish. Delivery by Dennis was within 24 hours of the purchase. Could not ask for more!
July 31, 2026
Unprompted review
Reply from OKA - Froxfield
Dear VS
We're so pleased to hear about your wonderful experience at our Froxfield store. It lovely to know that Debbie provided such exceptional assistance from start to finish, and we're delighted that your delivery was so prompt.
We truly appreciate your kind words and hope to welcome you back soon.
Kind regards
OKA
The staff are very helpful and polite…
The staff are very helpful and polite can not do enough to help you
July 23, 2026
Reply from OKA - Froxfield
Dear Dennis,
We’re so pleased to hear that you found the Froxfield team helpful and polite.
We’ll be sure to pass your kind feedback on to the team, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
The staff were lovely no pressure…
The staff were lovely no pressure selling and let you enjoy looking . They reserved an item for me until I could get to the shop the next day and make my purchase. Really helpful sent over images the day before. As this store was quite a distance .I have shopped with you for many years it’s always a pleasure. However I have not visited this shop before .Many thanks to Angela and Ann.
July 12, 2026
Reply from OKA - Froxfield
Dear Brenda
Thank you for your wonderful review. We're so pleased to hear that you had such a positive experience at our Froxfield store, especially as it was your first visit to this particular location. It's fantastic to know that the team provided such helpful and thoughtful service, going the extra mile to reserve an item and send images.
We truly appreciate your long-standing support and look forward to welcoming you back again soon.
Best wishes
OKA
Tracey and Angela were super helpful
Tracey and Angela were super helpful. The showroom had fab stuff that you don’t see elsewhere
July 25, 2026
Unprompted review
Reply from OKA - Froxfield
Dear Jeremy
We're thrilled to hear that you found our team helpful and accommodating at our Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations; especially Angela and Tracey.
We truly appreciate your support and hope to see you again soon.
Warm regards
OKA
Couldn’t have been more helpful
I needed verification of an OKA Petworth dining table together with 8 cane chairs. The lady I spoke to couldn’t have been more helpful and delightful. She responded very quickly and sent through the verification. Thank you!
July 22, 2026
Unprompted review
Reply from OKA - Froxfield
Dear Roseanne
We are so pleased to hear that our Froxfield team was able to provide such helpful and delightful service when you needed verification for our dining table and chairs. It's wonderful to know that they could assist you quickly and efficiently.
Thank you for your kind words!
Warm regards
OKA
Unusual experience
Bit of a weird experience! Walked in and all 3 staff sitting around till area, nobody got up to help or offered help and we had to walk back to the tills to ask questions. Didn't have what we wanted and managed to send us out of the store with 2 mismatched items since hadn't checked label on stockroom item because it was wrapped up. Better service on calling and then ordering a matched pair but then had to drive back to store to pick up new items. Very pleased in the end but disappointing first impressions
July 10, 2026
Reply from OKA - Froxfield
Dear Deb,
We’re sorry to hear that your first visit to our Froxfield store did not reflect the level of service we aim to provide.
We’re pleased this was resolved in the end, but we understand the extra journey must have been frustrating. Your feedback will be passed on to the store team so this can be addressed.
Kind regards,
OKA
Great service from staff
Great service from Tracy, Debbie, Beth and Sandra from Froxfields store, nothing was too much trouble from selecting items to getting the items brought into the car. I would definetly travel to this store again Thank you all
July 19, 2026
Unprompted review
Reply from OKA - Froxfield
Dear Charly
Thank you for your wonderful feedback. We’re delighted to hear that our Froxfield team provided such excellent service, making your visit so enjoyable from start to finish. It's lovely to know nothing was too much trouble, and we truly appreciate your kind words.
We look forward to welcoming you back again soon.
Warm regards
OKA
Super Service
The whole experience was up to the usual high standard that we are used to at Froxfield
On the last two visits Beth, Sandra, Debbie and Angela were all extremely helpful.
Angela and Beth were working on our first visit, on the 5th July when we made a large order for delivery, and Beth, Sandra and Debbie for our second visit today, 19 July, when we purchased another expensive item.
We will now be looking forward to returning to Froxfield again.
July 19, 2026
Unprompted review
Reply from OKA - Froxfield
Dear Brian
We are delighted to hear that your recent visits to our Froxfield store were up to our usual high standard and that you found our team to be extremely helpful. We will be sure to pass your kind comments on to them.
We truly appreciate your continued support and look forward to welcoming you back again soon.
Best wishes
OKA
Great service !
Tracey & Debbie did a great job helping us find exactly what were looking for -very knowledgeable and super helpful. Thank you !
July 18, 2026
Unprompted review
Reply from OKA - Froxfield
Dear Natasha
Thank you for taking the time to share your experience with our Froxfield store. It's lovely to know that Debbie and Tracey provided such knowledgeable and helpful assistance in finding exactly what you needed.
We truly appreciate your kind words and hope that you will visit us again soon!
Kind regards
OKA
Fab customer service
Wonderful customer service from a shop far away who let me purchase one lone cushion. I was treated with the same care as if I was buying thousands of pounds worth of furniture. Thank you.
July 13, 2026
Reply from OKA - Froxfield
Dear Ann
Thank you so much for your lovely review. It’s lovely to hear about your experience at our Froxfield store, and we’ll be sure to share your kind words with the team.
We truly appreciate your feedback and hope that you are happy with your new cushion.
Kind regards
OKA
Great customer service
Very helpful staff when I was trying to purchase a cushion which kept going out of stock. Located stores with stock for me and I was able to purchase from the store and have delivered to my home. All staff really helpful and cushion arrived promptly.
July 6, 2026
Reply from OKA - Froxfield
Dear Heather,
Thank you for your lovely feedback. We’re delighted to hear the team were able to help locate the cushion for you and arrange delivery to your home.
It’s great to know everything arrived promptly, and we’ll be sure to share your kind comments with the Froxfield team.
Kind regards,
OKA
Reply from OKA - Froxfield
Dear Mitch,
We’re so pleased to hear that you continue to have a good shopping experience with OKA.
Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Oka Marlborough
Oka Marlborough
Froxfield
I rang the store as it was showing that they had a out of stock item , Debbie told me me that the items had been sold ,but looked at available stock online which had until a little while before was showing as out of stock and not available until January 27 .
Debbie sent me the link and stayed online until I had finished my purchase .
Debbie was helpful efficient and very friendly and has a first class approach to customer service
July 8, 2026
Unprompted review
Reply from OKA - Froxfield
Dear Lyn,
We're so pleased to hear that Debbie was able to help you find the item you were looking for and make the ordering process so smooth.
It’s wonderful to know that she stayed on the line to support you and provided such friendly, efficient service. We’ll be sure to pass your lovely feedback on to Debbie and the Froxfield team.
We really appreciate your support and hope to welcome you back to OKA again soon.
Kind regards,
OKA
Reply from OKA - Froxfield
Dear Agnieszka
Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed your visit to our Froxfield store, and it’s great to know the team made such a positive impression.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.