Okfay Reviews 

Reply from Okfay

3 days ago

Dear Nick,

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and sincerely apologize for the frustration caused by your study desk order. We take comments about product quality, packaging, and communication seriously, and we would like to address each of your concerns.

Regarding the product material, we understand your disappointment. As market conditions change, product specifications may be updated over time; however, we aim to ensure that the materials supplied match the product description. We will recheck the materials of the relevant product and arrange an authoritative material inspection report. Before shipment, we carry out strict quality inspections and reinforced packaging. We have served thousands of customers and are experienced in packaging furniture items, so we regret that your parcel arrived in poor condition.

Regarding the damage, it may have occurred due to shocks during transit or possibly when the courier opened the package for inspection. As for missing parts, we have reviewed the photos you provided, but we are unable to verify that issue from them at this stage. We are happy to look into it further once we receive more details.

To resolve this for you, we would like to offer the following options: first, if any parts are missing or damaged, we can resend the original product components to you; second, if you are not satisfied with this product, we can arrange an exchange for a different style and reship it to you. For either option, you do not need to return the item to us, and you will not be responsible for return shipping.

We understand your concern about returning such a large and heavy item, and we want to reassure you that our proposed solutions do not require you to send it back. We are committed to resolving this fairly. Please contact us with your order number so we can confirm the details and proceed with your preferred option. Thank you for your patience, and we hope to have the opportunity to make this right.


Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

5 days ago

Dear Grace,

Thank you for your feedback.

We want to clarify this directly: OKFAY is a legitimate business, and we have not refused to resolve your case. We have served thousands of customers worldwide, and the vast majority of orders are delivered safely with products that meet our quality standards. When after-sales issues occur, we take responsibility and aim to provide a fair and reasonable solution. We operate in compliance with applicable laws and accept oversight from the public, banks, and payment partners. We also take feedback like yours seriously and will continue to learn and improve.

Our website lists many products from factory suppliers to give customers more choices. However, some products have been listed for a long time and require customization. By the time an order is placed, some suppliers may have stopped production, which can cause out-of-stock situations. In other cases, every product must pass strict quality inspection before dispatch. If a product fails inspection due to defects or quality issues and no other supplier can restock quickly, it may also become unavailable. We understand this is frustrating, especially when you were expecting your item.

We believe customers place orders with expectation and excitement, and we do not want you to miss out on a product you like. We therefore try to offer multiple solutions that balance your concerns with access to quality home furniture. For your case, we can offer a replacement in a different style, with OKFAY covering up to 20% of the price difference, plus a separate 15% coupon for a new order. If you are specifically requesting a refund for the out-of-stock item, please email us with your order number, and we will follow up immediately and review your request fairly. If you have other requirements, please also contact us by email so we can follow up and review promptly.

We hope you will allow us to resolve this directly. Thank you for your feedback and for holding us accountable.


Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

5 days ago

Dear Heloisa,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience with our product and customer service did not meet your expectations. We take comments like yours seriously, and we would like to respond openly and offer a practical way forward.

We can confirm that we have replied to your emails and have reviewed your case. As part of our initial check, we found no obvious damage to the product based on the information currently available. However, we fully understand that you may be dissatisfied with the product, and it is possible that you are not happy with an item that requires self-assembly. We would like to explain that most of our home products are large in size and, due to carrier and packaging size limits, they usually cannot be shipped as one fully assembled piece. This is why some items arrive in sections and require assembly. We understand this can be inconvenient, and we are sorry if this was not clear enough before your purchase.

We would like to resolve this matter for you. We can offer the following options:

If you find any damage after assembly, please send us photographs of the affected parts. Once we receive and review the photos, we can arrange to reship the original product to you.

Replacement with a different product style: If you prefer, we can arrange to reship a different style that may better suit your needs. For this option, we can offer a discount of up to 20% on the product price.

We sincerely apologize again for the frustration this has caused and for any delay in our communication. Our goal is to make sure your concern is properly addressed, and we would be grateful for the opportunity to work with you on a solution. Please contact us directly with your order number and preferred option, and we will do our best to assist you as quickly as possible.

Thank you for your patience and for giving us the chance to respond.

Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

4 days ago

Dear Jurgita,

Thank you for choosing OKFay and for taking the time to share your detailed feedback. We are sincerely sorry to hear that the table you received did not meet your expectations. We take comments like yours seriously because they help us review both our product listings and our supplier quality.

At the same time, we are unable to locate your order based on the review alone. Could you please provide your order number? Once we have it, we will check the exact listing, batch, and supplier information so that we can investigate the issues you raised and avoid making assumptions.

We would also like to explain that, as an online retailer, we source products from different suppliers. Product quality and specifications can vary between suppliers and production batches, and our pricing generally reflects the quality tier and configuration of the item selected. That said, we understand that the received item should still match the advertised description, and your feedback will be passed to our product and supplier review team.

To resolve this for you, we would like to offer the following options: first, we can send you a replacement of the same item so that you can compare the specifications; second, if you prefer, you may choose another product from our store, and we can resend it to you while covering up to 20% of the price difference. We are happy to discuss the most suitable solution once we have your order details.

We will prioritize your case and work with you toward a fair solution. Thank you again for your feedback and for giving us the opportunity to make this right.

Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

Oct 24, 2026

Dear Chuck,

We are very sorry to hear about your experience with the chair, especially that the material tore during assembly. Please accept our sincere apologies.

We have checked but are still unable to locate your order. Could you please provide your order number so we can handle your after-sales request promptly? As a responsible company, we will take full responsibility and follow the matter through until it is properly resolved.

We are an international home platform offering many products from different suppliers, so prices and quality can vary across listings. We take your feedback seriously. Before leaving our warehouse, products undergo quality checks, and we also strengthen packaging to reduce transit and handling issues.

For a solution, you may choose either:

A replacement of the same model, or

A replacement in a different style, for which we can cover up to 20% of the price difference.

Please send us your order number and photos of the torn material. We will arrange the most suitable solution for you as soon as possible.

Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

Oct 21, 2026

Dear Guinevere,

Thank you for your review and for acknowledging that our team replied to every email you sent. We are sorry for the long delivery time, the missing assembly instructions, and the difference between the cabinet doors shown on the website and the item you received. We understand how frustrating this is, especially for a large piece of furniture, and we appreciate your balanced rating and patience.

OKFAY is a global furniture platform dedicated to helping customers create comfortable, stylish and practical living spaces at accessible prices. We have established solid partnerships with leading manufacturers, and furniture products are shipped directly from our partner factories to customers. This direct model helps keep prices reasonable, but it also means international transport is often required. We ship directly from suppliers around the world, and some orders need cross-border transportation. Before shipping, we carry out strict quality checks and reinforced packaging, which extends processing time. Large items also require specialized logistics trucks, and capacity and timeliness are limited, so shipments sometimes need to queue.

Regarding the cabinet doors, due to limitations of cameras and monitors, what you see on screen can differ from the actual product. In rare cases, custom products may also show slight quality differences due to production batches or different suppliers. Your feedback about the doors being much thinner than they appear is valuable, and we will review the listing photos and product specifications with our team and the manufacturer.

To make this right, we would like to offer: (1) a replacement of the original item; (2) an exchange with a gift, and we can cover up to 20% of the price difference; and (3) a separate 15% discount coupon for a new order as a goodwill gesture.

We are a legitimate business and will take responsibility for after-sales issues. We have noted your comments and will use them to improve our delivery estimates, packaging checks and listing accuracy.

Thank you!

Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

Updated Oct 21, 2026

Dear Michael,

We are very sorry for the frustration, confusion and distress this order has caused you. We sincerely apologise and understand why you are angry.

We have sent you an email setting out the available resolution options: (1) a full refund; (2) an exchange with a gift, where we can cover up to 20% of the price difference; and (3) a separate 15% discount coupon for a new order as a goodwill gesture. Please reply to our email to confirm your refund request and payment details so there is no further delay.

Our platform has strong supply-chain integration capabilities and lists many products in different categories and designs to give customers more choice. However, market supply changes and product listings are updated from time to time, which can lead to out-of-stock situations. That does not excuse poor communication or contradictory information, and we are sorry.

We are currently in a busy sales season and many customers are queuing for support, but we will mark your case as urgent and expedite it. We are a legitimate business, not a scam. We comply with applicable laws and are subject to normal social and banking oversight. We have served thousands of customers worldwide, and most orders arrive safely with satisfactory quality. When after-sales issues arise, we take responsibility and aim to provide a fair solution. We are also learning from this case to improve our communication, stock accuracy and refund handling.

We are sorry again for this experience. Thank you for your detailed feedback.


Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

Oct 21, 2026

Dear CD,

Thank you for taking the time to share such detailed feedback. Please provide your order number so we can look into your after-sales case and offer a proper solution.

At OKFAY, we believe good furniture should not come with a high retail premium. By working directly with manufacturers, we aim to make quality craftsmanship more affordable. We maintain long-term relationships with major logistics providers such as UPS, FedEx and DHL. Because products are shipped directly from manufacturers, normal delivery usually takes 2 to 4 weeks, though international transport can sometimes take longer. We are sorry your order took two months and that the confirmation page did not give clearer information.

In rare cases, products may show slight quality differences due to production batches or different suppliers, and online shopping does have some limitations compared with physical retail. We carry out strict quality checks and reinforced packaging before shipment, but we clearly did not meet our usual standard here, especially regarding the instructions and the wheel quality. We have noted your feedback and will follow up with the manufacturer.

We are a legitimate business, not a scam. We comply with applicable laws and are subject to normal social and banking oversight. We respect customers’ legal rights. Sometimes we need additional information from customers to verify what went wrong, improve our service, and reduce similar dissatisfaction for future customers.

To resolve this, we would like to offer: (1) a replacement of the original item; (2) an exchange with a gift, and we can cover up to 20% of the price difference; and (3) a separate 15% discount coupon for a new order as a goodwill gesture. Please send us your order number and confirm which option you prefer.

Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

Oct 21, 2026

Dear Kris,

We are very sorry for the lack of delivery updates and for the poor communication you have experienced. This is not the service we want to provide, and we sincerely apologise. Please share your order number with us so we can check the status and follow up for you immediately.

You can also use the “Tracking Order” function on our website, or contact us by email or online chat, and our customer service team will respond.

We work with major logistics providers such as UPS, FedEx and DHL. Products are shipped directly from manufacturers and suppliers worldwide, so international transport is often required. Normal delivery usually takes 2 to 4 weeks, but in some countries available logistics channels are limited, and finding a suitable carrier can cause further delays. We are sorry this has affected your order.

We are a legitimate business, not a scam. We comply with applicable laws and are subject to normal social and banking oversight. We have served thousands of customers worldwide, and most orders arrive safely with satisfactory quality. If any after-sales issue arises, we will take responsibility and provide a fair solution. We are also learning from this case to improve our service.

Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

Oct 21, 2026

Dear Silloo,

Thank you for sharing your feedback. We are truly sorry for the frustration and disappointment this experience has caused you. We fully understand that when you placed your order, you did so with expectation and excitement, and we never want a customer to miss out on a product they have chosen with care. That is why we have been trying to offer several possible solutions—to balance your experience with access to quality home products—but we recognise that the process has fallen far short of what you should expect from us. Please accept our sincere apology.

Our platform has strong supply-chain integration capabilities and lists a wide range of products in different categories and designs so that customers have more choice. However, market supply changes frequently, and product listings are updated from time to time. Some items remain listed for a long period, and in some cases they become out of stock and are delisted, or they fail quality inspection and cannot be replenished in time. We are reviewing this case, including why the original item remained advertised after you were told it was unavailable, and we are sorry for the confusion and inconvenience this created.

To resolve this properly, we would like to offer you the following option:

If you prefer an alternative, we can arrange an exchange and include a gift, and we can cover up to 20% of the price difference for the replacement item.

In addition, we will issue you a separate 15% discount coupon for a new order as a goodwill gesture.

Please let us know which option you prefer, and we will handle it as a priority. We are sorry again for the poor experience and appreciate the opportunity to make this right.


Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

Oct 19, 2026

Dear Jim,

Thank you for your detailed feedback. We are sincerely sorry to hear about the condition of your order, the missing contents list and assembly instructions, and the frustration caused by our previous responses.

Unfortunately, we are currently unable to locate your order because we do not yet have your order number. Could you please provide your order number, the email address used for the purchase, or the recipient’s name and delivery address? Once we have this information, we will review your case as a priority and follow up on the damage, the missing instructions, and your refund request.

For your reference, at OKFAY we believe that well-made furniture should not come with a high retail premium. By working directly with manufacturers, we aim to make quality craftsmanship more affordable. We have also upgraded our packaging standards: large or fragile furniture now uses enhanced protective packaging to improve transport safety.

We know customers order with expectation and excitement, and we do not want customers to miss out on a product they wanted. We therefore try to offer multiple solutions to balance both the customer’s concerns and access to suitable furniture. For your case, we would like to offer:

Reship the original item at no additional cost; or

Exchange for a different style, with us covering up to 20% of the price difference as a goodwill gesture.

We will also separately provide a 15% discount coupon for a new order, and we will ensure the assembly instructions and contents list are provided.

Please send us your order details so we can proceed. We sincerely apologize again and hope to resolve this properly with you.

Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

Oct 19, 2026

Dear Erik,

Thank you for your feedback, and we are sincerely sorry for the delay and frustration you experienced when requesting assembly instructions. We apologize that our email response and chat support did not meet that standard.

Unfortunately, we are currently unable to locate your specific inquiry because we do not yet have your order number. Could you please provide your order number, the email address used to contact us, or the product link you were asking about? Once we have this information, we will locate your request and send the assembly instructions and any available installation guidance as soon as possible.

For your reference, OKFAY is a global furniture platform dedicated to helping customers create comfortable, stylish, and practical living spaces at accessible prices. Unlike traditional retailers that add layers of markups through distributors and middlemen, OKFAY adopts a factory-direct model. Our platform has strong supply-chain integration capabilities and lists many products with different types and designs to offer customers more choices. However, due to changes in market supply, products are updated from time to time.

Furniture products are often large, and ordinary logistics cannot transport packages that exceed size limits, so some items must be split into parts for packaging. As a result, some products require assembly after delivery. We do provide detailed installation instructions and ongoing installation guidance for customers. Alternatively, we can offer a small discount toward arranging a local white-glove assembly service.

To apologize for this experience, we would like to send you a small gift and a 15% discount coupon for a new order. Please share your order or product details so we can follow up and provide the instructions you requested. We sincerely hope to have the opportunity to restore your confidence in OKFAY.

Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

Oct 15, 2026

Dear Emily,

Thank you for taking the time to share your feedback. We are truly sorry for the experience you have had, and we sincerely apologize for the frustration, disappointment, and delay this has caused. You are right to expect better from us, and we take your complaint very seriously.

We can confirm that your order is currently being processed for a full refund, and you should receive it soon. If you have not yet received a refund confirmation, please contact us so we can check the status immediately.

As a global home marketplace, we work with many suppliers, and market availability changes constantly. Sometimes a product remains listed for a long time and is updated later, which can result in an item becoming out of stock. We understand that this does not excuse the inconvenience you have faced. We are reviewing our inventory updates and communication process to prevent this from happening again.

We also believe that customers place orders with expectation and excitement. We never want you to miss out on a product you truly want. That is why, when stock issues occur, we try to offer multiple solutions—such as waiting for restock, exchanging for a similar item, store credit, or a refund—so there can be a balance between easing the disappointment and helping you find quality home products. However, we should have respected your clear preference for a refund from the beginning. We are sorry that our attempts felt pushy rather than helpful.

Please accept our sincere apology. Your refund is our priority, and we will continue to follow up until it is completed. Thank you for your patience and for holding us accountable. If there is anything else we can do, please let us know. We are committed to resolving this properly and restoring your trust.


Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

Oct 7, 2026

Dear Kevin,

Thank you for taking the time to leave your feedback. We truly appreciate it, even when it highlights a poor experience.

Generally, once an order is shipped and leaves the origin port, our system automatically sends the customer detailed tracking instructions, the tracking number, and the estimated delivery date. If you did not receive this, please check your spam or junk folder, or contact our customer service team through the online chat on our website or by email. Our representatives can manually check your order and provide the latest logistics information.

Regarding the review request, it is usually sent automatically by the third-party review platform according to its own schedule and policies. It does not necessarily mean your order has been delivered. We understand this can be confusing, and we will continue to communicate with the review platform and improve our own notification process so customers receive clearer and more timely shipping updates.

We know that waiting without updates is stressful, especially when you have already waited a long time. That is not the standard we aim for. If we confirm that your order has been genuinely delayed beyond our promised timeframe, we would like to offer you a 15% discount on your product as compensation. We sincerely hope you will continue to wait for your order, and we will do our best to follow up and keep you informed. Once your item is delivered, we would be grateful if you would consider updating your review.

Could you please provide your order number, or the email address used when placing the order? Once we receive it, we will immediately check with our warehouse and logistics partner and give you a clear update, including the current status, tracking details if available, and an updated estimated delivery time.

Thank you for your patience and understanding.

Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

Oct 6, 2026

Dear Fran,

Thank you for contacting us. Please accept our sincere apology for the inconvenience and uncertainty this has caused. You placed your trust in us, and we should have kept you clearly informed from the beginning.

We have now sent the latest logistics information to you. Please check your email inbox, spam folder, and junk folder, as well as any message center connected to your account. If you still do not see the update, please reply with your order number and the email address used for the purchase, and we will resend the tracking details immediately. We will also help you confirm the current status, the latest carrier scan, and the estimated delivery window.

We would like to explain that Okfay ships directly from suppliers around the world, and some orders require cross-border transportation. Before dispatch, we carry out strict quality inspections and reinforced packaging to reduce the risk of damage during transit. These steps are necessary for furniture and larger items, but they can make processing take longer than expected. Even so, we understand this does not excuse the lack of clear updates, and we are working to improve our notification system so customers are informed at every stage.

As a goodwill gesture for the delay and the communication gap, we would like to offer you a 15% product discount. We can apply it to your current order as a partial refund or order adjustment, or issue it as a 15% discount for your next purchase. Please let us know which option you prefer.

If the tracking shows no movement, or if it shows delivered but you did not receive it, please contact us right away. We will open an investigation with the carrier and work with you on the next step, including replacement or refund eligibility where applicable. Our goal is to make sure you either receive your order or receive a fair resolution.

Again, we are deeply sorry for the trouble. Please check the latest logistics information we sent.

Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

Oct 6, 2026

Dear Abigail,

Thank you for reaching out, and we sincerely apologize for the lack of updates regarding your shoe cabinet order placed on September 18. We completely understand your frustration. It is now the 30th, and you should not have gone this long without hearing from us. Clear and timely communication is something we expect to provide, and we are sorry we fell short in your case.

We have now sent the latest logistics information to you. Please check your email inbox, as well as your spam or junk folder, and also your account message center if you have one. If you still do not see it, please reply with your order number and the best email address to reach you, and we will resend the tracking details immediately.

We would also like to explain why processing can take longer than expected. Okfay ships directly from suppliers around the world, and some orders require cross-border transportation. Before dispatch, we conduct strict quality inspections and reinforced packaging to reduce the risk of damage during transit. These steps are important for furniture and larger items, but they can extend the handling time. That said, we understand this does not excuse the absence of updates, and we are working to improve our tracking notifications so customers are informed at every stage.

As a goodwill gesture for the delay and the communication gap, we would like to offer you a 15% product discount on this order. We will apply it as a partial refund or adjust your order total accordingly, depending on your preference. If you would rather use it toward a future purchase, we can also issue it as a 15% discount for your next order. Please let us know which option you prefer.

We are very sorry for the inconvenience and worry this has caused. Your experience is important to us, and we want to make this right. We will follow up promptly and keep you updated until your shoe cabinet arrives.


Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)

Reply from Okfay

Sep 30, 2026

Dear Michael,

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you experienced with your purchase. We take your comments seriously, and we are sorry the product did not meet your expectations. This is not the experience we want for any customer, and we regret that the design and installation did not work well for you.

At this time, we have not been able to locate your order in our system. To verify your purchase and investigate the issues properly, please provide your order number, clear photos of the product, and images showing the installation and drawer problems. Once we receive these details, we will review them promptly and work with you toward a fair resolution. We appreciate your patience while we complete this verification.

We also want to explain our business model. We have established strong partnerships with leading manufacturers. Our furniture products are shipped directly from our partner factories to customers in the United States. By reducing inventory and warehousing costs, we pass those savings on to our customers. This allows us to offer unique, high-quality furniture at prices far below many local retail stores.

We know that when customers order furniture, they expect it to be stable, well-finished, and easy to use. Your description tells us we missed that mark, and for that we are truly sorry. We are not here to dismiss your experience; we want to learn from it and improve.

To make things right, we would like to offer the following solutions:

We can reship the original item at no additional cost.

We can arrange a replacement with a different style. As a goodwill gesture, we can cover up to 20% of the price difference.

Additionally, we will provide a separate 15% coupon for your next order.

We understand this has been frustrating. Our goal is to resolve it fairly and restore your confidence. We are also sharing your feedback with our product and quality teams to prevent similar issues. If you have any other concerns, our team is ready to assist. Thank you for your feedback and for giving us the opportunity to make this right.


Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)