OKKIA Reviews 715

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I discovered this brand in Spain and have since purchased 5 pairs. They are much more hard wearing than usual high street sunglasses and I’ll never go back. Their customer service is also excellent, I... See more

Rated 3 out of 5 stars

I wrote to the Okkia company, haven’t heard back: Firstly: Thank you for your unexpected response to my post on Trustpilot regarding the crack in my Sylvia sunglasses frame. Unfortunately I didn’... See more

Company replied

Rated 5 out of 5 stars

I made a chat enquiry in the website which was responded to with 24 hours. I made an order with delivery to Ireland on the 2nd Jan 2023 and received it on Wednesday 4th January 2023. So fast, so effic... See more

Rated 5 out of 5 stars

I got to know Okkia sunglasses lately during a fair in Dubai. I fell in love with the sunglasses. All of them...Different shapes for different faces, different mix of colors for different skin color,... See more

Company details

  1. Sunglasses Store

Written by the company

OKKIA nasce nel 2013, dall’integrazione di un’importante agenzia di rappresentanza e un’azienda leader nel canale retail del settore gift & design. La nostra mission è creare bellezza accessibile (Design & Right Price): gli occhiali OKKIA, ispirati dai luoghi, dai viaggi, dalle persone e dai loro desideri sono ideati per adattarsi con facilità a tutte le tipologie di viso con estremo confort, grazie all’uso di materiali soft touch . Re-interpretiamo con nuove soluzioni tecniche e nuovi stili di colorazione modelli nati nel passato, indossati nella storia da personaggi creativi e spiriti liberi. La passione per il nostro lavoro e l’instancabile ricerca e voglia di fare cose belle ci ha condotto a OKKIA, un marchio che si contraddistingue per semplicità delle linee, bellezza e accessibilità del prodotto.


Contact info

  • Viale Vittorio Veneto 60, 59100, Prato, Italy

  • okkia.it

4.1

Great

TrustScore 4 out of 5

715 reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I got to know Okkia sunglasses lately…

I got to know Okkia sunglasses lately during a fair in Dubai. I fell in love with the sunglasses. All of them...Different shapes for different faces, different mix of colors for different skin color, and the combination of two colors in one eyewear is soft and feminine and not at all splashy. i got the Emma black and pink OKKIA hexagon shape and it went marvelous with my sun kissed skin. i also bought the Claudia pair in black and it went marvelous on my face bones. the soft and so lightweighted material is a win at all levels - you don't feel the pair on your nose at all. As for the price versus the quality, well it is a dream combination! It is the Italian chic feminine style at an affordable cost ladies :)

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my OKKIA sunglasses

I absolutely love my OKKIA sunglasses! They are lightweight, stylish, and offer excellent eye protection. The cool colors and trendy designs make them a fashion statement. Highly recommend!

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fun, creative glasses!

Bought a pair of glasses while on holiday in Spain: I immediately loved the funky designs, and completely branched out from the types of sunglasses that I normally get.

I noticed the next day that there was a small defect. The store where I purchased them was closed, as it was Sunday and I was flying back to the UK on that day. I contacted the UK warehouse, who originally asked me to bring the glasses back to the original place, which is their standard process, but once I explained my situation, they provided a good solution for me, and I ended up with a model that I like even more. Overall, had a great experience with the team, and would definitely purchase another pair.

November 10, 2024
Unprompted review
Rated 1 out of 5 stars

Purchased a pair of sunglasses in Italy…

Purchased a pair of sunglasses in Italy in May. The have already broken and I contacted customer service via email with pictures of the broken glasses and purchase receipt on 9/18. Have received zero response of today 10/17.

UPDATE- these glasses are crap, don’t waste your money. After sending pictures of the receipt and the broken glasses, I provided my information for a replacement and guess what, they won’t ship to the US. What a scam!

September 13, 2024
Unprompted review
OKKIA logo

Reply from OKKIA

Hello,
We respond to all emails received. We still invite you to check your spam.

We have asked you an alternate address, since we don't ship to USA, as we did with other US customers (and they've done that).

We offer solutions but instead of replying to our emails you prefer writing here.

What a pity.

Kind regards.
Team Okkia

Rated 1 out of 5 stars

Bad quality

Bought them in June, I didn't even wear them 3 times and they broke.
Really bad quality. Can't add a picture unfortunately.

September 8, 2024
Unprompted review
OKKIA logo

Reply from OKKIA

Hello,
We’re really sorry to hear about your experience with our product and we understand your frustration. Our priority is always to meet the needs of our customers and we take any issues regarding quality very seriously.

However, we haven’t received any email from you regarding the damage. As indicated on our website, for issues concerning damaged glasses, we kindly ask our customers to contact us via email, providing the order number, purchase date, and attaching photos of the damage. This helps us to resolve the issue quickly and efficiently.

We’d be happy to assist you if you reach out to us directly at info@okkia.it.

Thank you for your understanding,
Team Okkia

Rated 1 out of 5 stars

Bought sunglasses in Italy, as you wear the color comes off on the bridge of your nose turning black

Bought sunglasses in Italy, as you wear them the color comes off on the bridge of your nose leaving a black mark. Very unsatisfactory, might be a defect. Wish i could replace.

May 13, 2024
Unprompted review
OKKIA logo

Reply from OKKIA

Hello,
We're sorry to hear this. We have not received any email from you. We advise you to write to us attaching photos of what you reported to us, so we can find a solution.

Kind regards.
Team Okkia

Rated 5 out of 5 stars

Bought a pair in Pisa!!absolutely love…

Bought a pair in Pisa!!absolutely love them..back in Canada and want to order..do you ship here??

October 16, 2023
Unprompted review
OKKIA logo

Reply from OKKIA

Hello! Thank you for your amazing feedback. Unfortunately we do not ship to Canada.

Kind regards.
Team Okkia

Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE !!

I was amazed by the swift customer service from OKKIA. I bought a pair of glasses, after a few months there was a flaw. I contacted OKKIA, supplied them with the requested details and in no time I received a replacement.

September 20, 2023
Unprompted review
Rated 2 out of 5 stars

Beautiful but disappointed

I totally love the design of Anna sunglasses and that is why I bought 2 pairs. But I discovered that the colour of the glasses stays on my skin. After wearing the black version, I had a black line on the nose and on my ckeeks, under the eyes, where glasses were touching the skin. This has never ever happened to me before and needless to say that I do not put solvents on my skin.
So, very disappointed as I cannot wear them. Also, since the colour/ plastic is migrating on my skin and if it is polycarbonate or smth else with bisphenol A than I am quite worried( okkia does not disclose on the site what are the sunglasses made of, or I was not capable to find that information)

May 1, 2023
Unprompted review
OKKIA logo

Reply from OKKIA

Hello, we are very sorry for what happened. We are always available to find a solution for our customers. So please send us an email at info@okkia.it in order to find a solution to your problem.

Thank you.
Team Okkia

Rated 5 out of 5 stars

Perfect experience

Perfect experience! Beautiful sun glasses!! Only thing to improve is delivery cost, ridiculously expensive for today’s standards.

April 28, 2023
Rated 5 out of 5 stars

Exceptional service!

I made a chat enquiry in the website which was responded to with 24 hours. I made an order with delivery to Ireland on the 2nd Jan 2023 and received it on Wednesday 4th January 2023. So fast, so efficient. Highly recommend their glasses for reading and/or computer work. Trying the sunglasses for the first time so looking forward to that.

January 2, 2023
Rated 4 out of 5 stars

super service anche in Olanda

I ordered new glasses from the Netherlands. I ordered them on Friday and got three pefect pairs on Monday. Super italian quality and superservice as usual. Grazie mille dai Paesi Bassi

October 10, 2022

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