The 10" fry pan & cover are well constructed . Cover needs instructions as to assembly . The pan is NOT stick free ; it needs some type of lubricant . Even bacon will stick unless you lubricate the pa... See more
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The skillet looks like a professional chefs pan. Disappointed if it was made in China. Is there a warranty on this product? Kind of deceptive advertising. Hope it works . I love to cook. Blessings
Although I love the idea of non polluting cookwear, I am a bit disappointed with the non stick claims made. That said, I enjoy using the pan as often as I can.
I have the two handled large fry pan. I have had this pan for several months. It is definitely NOT non-stick, but still works well. Heating no higher than medium on MY stove still browns well. Cle... See more
Company details
Written by the company
OkuraCookware.com is a premium cookware brand specializing in high-performance, non-toxic titanium cookware designed for modern home cooking. Okura focuses on durability, safety, and precision, creating cookware that performs consistently while supporting a healthier cooking experience. All Okura pans feature a titanium cooking surface and are completely PFAS-free, PFOA-free, and free from harmful chemical coatings. This makes Okura cookware a safer alternative to traditional non-stick pans. The advanced multi-layer construction ensures fast, even heat distribution, giving users excellent temperature control and reliable results with every meal. Okura titanium cookware is compatible with all stovetops, including induction, gas, electric, and ceramic. Built for daily use, the pans are designed to be long-lasting, scratch-resistant, and easy to maintain. At OkuraCookware.com, customer experience is a priority. The brand offers clear product information, fast U.S. shipping, and responsive customer support. Customers frequently mention the premium build quality, modern design, and noticeable performance improvement compared to conventional cookware. Whether cooking everyday meals or preparing more advanced dishes, Okura Cookware delivers professional-grade titanium cookware built to last.
Contact info
312 W 2nd St Unit #A9152, 82601, Casper, United States
- support@okuracookware.com
- okuracookware.com
3.5
Average
328 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
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This is my 2nd review
This is my 2nd review. I followed their "break in" process of curing the pan and fried some eggs on the pan and they slid off and they told me once the pan was cured, I wouldn't need to do it anymore. Next day, the eggs stuck.
I emailed them for an address to return the pans for a refund. It took them some time to get back to me and then tried to scam me by saying since the return address is out of the US the packaging and return of the pans would be costly and if I would settle for 10% refund and keep the pans. I told them send me the address. I want a full refund. Still waiting for the return.
In closing, they advertise a lot but respond slowly. This pan doesn't work. I don't want it
April 14, 2026
Unprompted review
Reply from Okuracookware
Hi Sean,
We’re really sorry to hear that you’re still unhappy with the pan and that the return process has felt slow and frustrating. We understand why this would be disappointing, especially after trying the recommended seasoning steps.
Our pans do not use a chemical non-stick coating, so performance can vary depending on heat level, oil, and cooking method. That said, we don’t want you to feel stuck with a product that hasn’t worked for you.
Regarding returns, international return shipping can be costly, which is why our team may offer a partial refund as an alternative. However, if you still prefer to return the pans, please contact our support team with your order number so we can review your case again and provide the next steps.
Kind regards,
Okura Cookware Customer Support
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This is fake I’m sorry to say and not…
This is fake I’m sorry to say and not titanium and nor had made and not Japanese do not purchase from Okura if you want a genuine hand made titanium pan
April 17, 2026
Unprompted review
Reply from Okuracookware
Hi James,
We’re sorry to hear that you feel disappointed with your order. We understand your concern and appreciate you sharing your feedback.
To clarify, our pans are Japanese-inspired in design and craftsmanship. The food-contact cooking surface is titanium, while the pan also includes other materials for heat distribution, durability, and cooktop compatibility. This is why the pan is not described as being made entirely from titanium.
If you have concerns about the product you received, please contact our support team with your order number and photos, and we’ll be happy to review your case properly.
Kind regards,
Okura Cookware Customer Support
I was so disappointment with my…
I was so disappointment with my titanium pan I purchased. It does not have a flat bottom making the heat unable to distribute evening. When I reported this fault, there response instructed me to gentle hammer the bottom to make it flat myself. Not impressed at all with this product.
April 8, 2026
Unprompted review
Reply from Okuracookware
Hi Kahla,
We’re truly sorry to hear that your pan did not sit flat and that our previous response left you feeling unsupported. We understand this is disappointing, especially when it affects heat distribution and daily use.
Our pans are designed to be stable on compatible cooktops, so if the bottom appears uneven, we’d like to review this properly. Please contact our support team again with your order number and a short video or photos showing the pan on a flat surface or cooktop, and we’ll take another look at your case.
We apologize for the inconvenience and would like the opportunity to help find a fair solution.
Kind regards,
Okura Cookware Customer Support
DO NOT BUY THESE PANS
DO NOT BUY THESE PANS. This is a scam company sending out cheap product with a restrictive return policy.
April 16, 2026
Unprompted review
Reply from Okuracookware
Hi,
We’re really sorry to hear that you feel this way about your order. We understand how disappointing it is when a product and return process do not meet your expectations.
Our return policy is in place to keep the process clear, but we also know international returns can be inconvenient and costly. That’s why our support team may offer alternative solutions, such as a partial refund, depending on the case.
Please contact our support team with your order number so we can review your situation properly and help find a fair resolution.
Kind regards,
Okura Cookware Customer Support
Looking forward to healthier cooking
Love the pans! We just started cooking on them and are still trying to get used to using less oil and lower heat. Have noticed they are quite easy to clean too, which is a major bonus! It did take a while for our order to arrive, but as soon as it did we threw out our old pans immediately.
April 16, 2026
Unprompted review
Reply from Okuracookware
Hi Xtina,
Thank you so much for your lovely review. We’re really happy to hear that you’re enjoying the pans and getting used to cooking with less oil and lower heat.
We’re also glad the cleaning has been easy for you. We’re sorry the delivery took a little longer than expected, but it’s wonderful to know the pans have already earned a place in your kitchen.
Kind regards,
Okura Cookware Customer Support
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This company is abusing the name of the…
This company is abusing the name of the respected hotel brand from Japan. They are not affiliated in any way.
April 13, 2026
Unprompted review
Reply from Okuracookware
Hi Jeroen,
Thank you for raising this concern. We’d like to clarify that Okura Cookware is an independent cookware brand and is not affiliated with any hotel brand.
We understand how brand names can sometimes cause confusion, and we’re sorry if this was unclear. Our focus is on cookware products and customer support, and we appreciate the opportunity to clarify this publicly.
Kind regards,
Okura Cookware Customer Support
Okura Cookware is a well marketed scam
Okura Cookware is a well marketed scam. It's drop shipping from China and the quality is awful. Do not buy.
April 13, 2026
Unprompted review
Reply from Okuracookware
Hi Jevto,
We’re sorry to hear that you feel this way about Okura Cookware. We understand how disappointing it is when a product does not meet your expectations.
We take feedback about product quality seriously and would like the chance to review what happened with your order. Please contact our support team with your order number and photos of the product, so we can look into the issue properly and help find a fair solution.
Kind regards,
Okura Cookware Customer Support
I do not believe this is a titanium…
I do not believe this is a titanium pan. I followed all instructions before use. Pancake stuck to the pan first time and it was very hard to clean it off. This is just a cheap pan sold as an expensive pan. Very dissappointed.
March 20, 2026
Unprompted review
Reply from Okuracookware
Hi Nahid,
We’re really sorry to hear that your first cooking experience was disappointing, especially after following the instructions.
To clarify, the food-contact cooking surface of our pan is titanium, while the pan also includes other materials for heat distribution, durability, and cooktop compatibility. Because it does not use a chemical non-stick coating, foods like pancakes may need proper preheating, medium heat, and a little oil or butter to release well.
That said, we understand your frustration and would like to review your case properly. Please contact our support team with your order number and photos of the pan, and we’ll help find a fair solution.
Kind regards,
Okura Cookware Customer Support
Claims the pans are 100% titanium
Claims the pans are 100% titanium, but they finally admitted that they are a composite with an aluminium core and steel base. Very misleading advertising - these composite pans can be purchased for about £45 less than the sale price on their website. So far they have offered me 20%, 30% and 45% partial refund if I keep the pan, but even with the 45% that would be overpaying for what is not a pure titanium pan.
March 2, 2026
Unprompted review
Reply from Okuracookware
Hi Darren,
We’re sorry to hear that you feel misled, and we understand why the material details are important to you.
To clarify, our pan is not made entirely from titanium. The food-contact cooking surface is titanium, while the pan also includes an aluminium core and stainless-steel exterior/base to support heat distribution, durability, and cooktop compatibility.
We appreciate your feedback and agree that product information should be as clear as possible. Please contact our support team with your order number so we can review your case again and help find a fair resolution.
Kind regards,
Okura Cookware Customer Support
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BS company dropshopping. Don’t interact.
After a few hours of placing the order I contacted their support to cancel. They basically went into delay tactics repeatedly saying they were sending the cancellation to their warehouse. One item after four weeks another item after six weeks nothing in branded packaging and the pan handles needed to be screwed on with a little spanner. They were actually dirty I will try and return but given the interactions I'm not hopeful. This is a BS company. If you want these go direct to Timu at 20% the cost.
April 11, 2026
Unprompted review
Reply from Okuracookware
Hi,
We’re very sorry to hear about your experience. We understand how frustrating it is when a cancellation request, delivery time, packaging, and product condition do not meet your expectations.
Once an order has entered processing or shipment, cancellation may no longer be possible, but we agree that communication should always be clear and timely. Some handles are packed separately to protect the pan during shipping, but the product should arrive clean and in good condition.
Please contact our support team again with your order number and photos of the items received, so we can review your case properly and help with the return or another fair solution.
Kind regards,
Okura Cookware Customer Support
Good quality and food turned out…
Good quality and food turned out great(low heat required) Super easy to clean. My Partner loves them too
March 1, 2026
Unprompted review
Reply from Okuracookware
Hi Nick,
Thank you so much for your kind review. We’re really happy to hear that the food turned out great and that the pans have been easy to clean.
Low heat really does make a big difference, so it’s great to know they’re working well for you. We’re glad your partner loves them too!
Kind regards,
Okura Cookware Customer Support
Avoid, pans do not work as advertised.
In my view this is a scam. Pans do not work as advertised. Everything sticks and very difficult to clean (even if you follow their instructions and heat pan for a few minutes on medium heat, before adding oil)
Of course you don't know that until you try use them. By then, you have blown it, as their refund policy is only if in original packaging (unused).
Save yourself some heartache and money. DO NOT BUY!!
April 9, 2026
Unprompted review
Reply from Okuracookware
Hi Mark,
We’re really sorry to hear that the pan didn’t perform as expected, even after following the instructions. We understand how frustrating it is when food sticks and cleaning becomes difficult.
Our pans do not use a chemical non-stick coating, so they can behave differently from traditional non-stick cookware. However, we still want customers to feel supported if the product does not work well for them.
Regarding returns, our policy has certain conditions, but our support team can still review each case and look for a fair solution. Please contact us with your order number so we can check your situation properly and help further.
Kind regards,
Okura Cookware Customer Support
The pan is not non-stick
The pan is not non-stick. Even a simple sunnyside up sticks to the bottom with ample fat on the pan. I followed the directions exactly and never overheated the pan. The burnt parts of the food that stick to the pan were difficult to scrap off due to the uneven surface. I'm not satisfied at all by the quality that was promised in the ads. Also, I wrote back to the company regarding a return but never heard back from them.
April 8, 2026
Unprompted review
Reply from Okuracookware
Hi Louisa,
We’re really sorry to hear that the pan didn’t perform as expected, especially after you followed the instructions carefully. We understand how frustrating it is when food sticks and the pan becomes difficult to clean.
Our pans do not use a chemical non-stick coating, so they can behave differently from traditional coated pans. That said, we don’t want you to feel disappointed or ignored.
We also apologize if you did not receive a reply about your return request. Please contact our support team again with your order number, and we’ll review your case properly and help find a fair solution.
Kind regards,
Okura Cookware Customer Support
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Okura Scam Tactics! Buyer Bewate!
After a long wait, received my 10” Okura pan with lid. No Okura box, just a cheap cardboard wrap, sent from China. Bubble wrap around glass top. Glass top is dangerously chipped at the center knob hole, and unusable. Missing hardware to attach the handle. The pan looks cheap, nothing like the gleaming pans on the website. 5 email exchanges, and they finally asked what was wrong, when I explained it in detail with photos all 5 times. I would really recommend people run away from the thought of purchasing Okura cookware.
March 29, 2026
Unprompted review
Reply from Okuracookware
Hi Ken,
We’re very sorry to hear that your order arrived in this condition. A chipped glass lid and missing hardware are not acceptable, and we understand how frustrating it must be after waiting for the delivery.
We also apologize if our email communication felt repetitive or unhelpful. That is not the level of support we want to provide.
Please contact our support team again with your order number and the photos you already shared, so we can review this case urgently and arrange a fair solution for the damaged lid and missing parts.
Kind regards,
Okura Cookware Customer Support
DON’T BUY!!!
DON’T BUY!!!! MISLEADING ADS!!!!
*Delivery time - one month ;
*NO TITANIUM - just plain lousy quality stainless steel with poor finishing work;
*NOT made in Japan- it is made and delivered from China ;
*Price is way TOO HIGH for the lousy quality you buy;
Simply go to a physical shop and buy what you see.
Lessons learned, don’t trust the social media, don’t trust what they say!!!
April 3, 2026
Unprompted review
Reply from Okuracookware
Hi Jessie,
We’re very sorry to hear that you feel disappointed with your order and the delivery time. We understand how frustrating it is when a product does not match your expectations.
To clarify, our pan is not made entirely from titanium. The food-contact cooking surface is titanium, while the pan also includes other materials for heat distribution, strength, and cooktop compatibility.
We also take your feedback about the finishing and packaging seriously. Please contact our support team with your order number and photos of the product, so we can review your case properly and help find a fair solution.
Kind regards,
Okura Cookware Customer Support
Everything sticks
Everything sticks! After 2 meals cooked its shaped more like a wok!
Totally scam. Don’t buy!
April 7, 2026
Unprompted review
Reply from Okuracookware
Hi Tomas,
We’re really sorry to hear that your pan started sticking and changed shape after only a few uses. We understand how frustrating and disappointing that must be.
Our pans do not use a chemical non-stick coating, so proper heat level, preheating, and oil can affect performance. However, the pan should not become misshapen during normal use.
Please contact our support team with your order number and clear photos or a short video of the pan, so we can review this properly and help find a fair solution.
Kind regards,
Okura Cookware Customer Support
Non-non Stick
Worst non-stick pan ever! i cooked bacon in it and it took 15 minutes of SCRUBBING to clean the pan. I have repeatedly asked for a refund and they just keep sending me emails asking how I liked it.
Save your money! Rip-off to the max. NOT As Seen on TV.
April 1, 2026
Unprompted review
Reply from Okuracookware
Hi Ron,
We’re very sorry to hear that the pan didn’t perform as expected and that cleaning it was so difficult. We understand how frustrating this must be, especially after asking for help with a refund.
Our pans do not use a chemical non-stick coating, so they can behave differently from traditional coated non-stick pans. Cooking bacon or fatty foods may still require the right heat level and cleaning method to avoid residue buildup.
That said, we don’t want you to feel ignored. Please contact our support team again with your order number, and we’ll review your refund request properly and help find a fair solution.
Kind regards,
Okura Cookware Customer Support
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Drop-shipping Cookware! BEWARE and BEWARN!
I ordered a 10" Okura pan with lid. No order confirmation nor invoice but just one email from "SHOP" with useless tracking delivery link. After 10 days, the pan & lid arrived with a return address: Jerry(001)-Yasfbara (9208 Charles Smith Ave, Rancho Cucamonga, Ca). My credit card had a transaction for $139.95.
To my surprise, for a high priced cookware, it is of poor quality (Not 100% Titanium, Not Made in Japan) with welding scratches and burns on the pan's surface and a broken lid's attachment.
The return cost is 100% on the buyer. So, it really means NO RETURN! To process a partial refund, you need to provide the order number. Since, No order confirmation with order number nor invoice was received via emails, it really means NO REFUND.! It is a SCAM. Drop-shipping! BEWARE and BEWARN!
March 22, 2026
Unprompted review
Reply from Okuracookware
Hi,
We’re very sorry to hear about your experience and the confusion around your order confirmation, tracking, and return process. We understand how frustrating this must have been.
To clarify, our pan is not made entirely from titanium. The food-contact cooking surface is titanium, while other materials are used for heat distribution, durability, and cooktop compatibility.
We’re also sorry to hear about the reported scratches, burns, and broken lid attachment. That is something we’d like to review properly. If you did not receive your order number, please contact our support team with the email address used at checkout, your full name, and the delivery address, so we can locate your order and help with the next steps.
Kind regards,
Okura Cookware Customer Support
False advertising
False advertising! What i recieved looks nothing like whats advertised. Very disappointed. Im just happy I didnt buy a full set or knife's because I could get better off temu.
The pan was boxed and shipped straight from china. No details at all tying back to the brand other than a cheap, faded etch of their brand on the bottom. No invoice or anything, even the thankyou card inside the blank box was generic.
Quality is terrible and something I would expect from temu for $20, not $200 like I paid. I actually bought a similar one from temu and it looks more like their advertising than what I recieved.
Everything feels cheap, the handle is separate to the pan so you have to screw it together, unlike the photo that has pressed rivets in one piece. There is welding slag on the bolts and its alot smaller than expected.
I have contacted the company twice earlier in the week and still waiting for a response.
April 3, 2026
Unprompted review
This is 100% scam company
The arrogance of this company is outstanding. I know enough now to tell you these are rebranded allied express stainless steel pans. They have been tested. Mine was broken when it came, pan has broken sides so cant attach handles ,thrown in cheap packaging no nice warranty cards or brochure just some bubble wrap and tape. You can tell right away its Chinese mass produced rubbish. What's worse is they dont let you return they actually tell you its too expensive to return and will be lost. This is a cheap and nasty 20$ pan onselling for 400$. Not found one genuine person who successfully got their money back. Hard lesson to learn.
April 2, 2026
Unprompted review
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