Okuracookware Reviews 327

I received the free gift to go along with my pans. But for some reason, the pans have not showed up. I have sent two emails which says on their website they will answer within four hours and days later they have still not answered either one. The pans were actually in my hometown and then sent back for insufficient address, which makes no sense. The tracking info for this also didn’t show up till after it had gone back. I’m so confused. They only have one phone number supposedly it is a New York number and it is always busy.

First pan the handle broke off, after a while and photo they sent a new pan 😊👌

Lookout, 21 days after ordering and still waiting for the product I get an AI generated response to my WTF query telling me to hang tight. No tracking from a legitimate courier such as Fedex or UPS or USPS. Then an email arrives bragging “Fast Delivery, full tracking, lifetime warranty”. With the first two promises already broken before I receive the product I feel like I got scammed here and frankly, foresee a complicated and equally frustrating return process/experience.

Okura claims that it’s the last pan you’ll ever buy. That’s right it’ll be the the last pan that I’ll ever buy from Okura. Paid a lot of money for a pan that stuck and ruined my food every time I tried to use it. I followed their instructions to the letter before First use and was so disappointed with the pan. My $17 pan from Aldi works better. When asked for a refund they started with 10% refund then 20% then finally 35% refund which was the last offer. At the end it’s just a con job of selling a product which does not do what it’s supposed to do.

It suck fry pan. non stick fry pan it lie .
Fry two egg it stick pan. PLEASE DON'T BUY

Awesome weight, feel and use! Non stick all the way, flat bottom ideal for electric stoves and heats evenly.

I am enjoying cooking on my pans. With just a little hot water soak, they come clean. The stainless steel bottom is discoloring, can I use a scrubby on the bottom to clean it ? The shipping was slow, but did arrive within stated time frame, my box was a little crushed, but contents were ok. I got 3 frypans, and will save up for wok and saucepans for future purchase. Thank-you
Susan Port Alberni BC Canada

After my first uses I found certain spots on the pan became sticky. However after reheating the pan with water and dish soap the stickiness disappears. The company needs to address this either in its instructions or notes to owners.

Buyer beware. The Japanese connection is in name only! These utensils are made in and shipped from China. Okura suggests ‘Japanese Style’ stamped on the base of a pan is synonymous with ‘made in Japan.’ It certainly is not.

Love the cookware started with a set and was so happy with the cooking and especially the cleaning that I purchased 3 more different sized pans.

I just received my new pan! It took exactly one month from order to delivery? That was painful.
However I have it now and it is beautiful!
I have not used it yet but it came very well packaged and no sign of damage. Yeah!

I received my pans last night and cooked breakfast in one this morning. I haven’t enjoyed frying eggs so much in years! I’ve gone through all the coatings over the last 40 years and none of them performed like the Okura pan. I highly recommend!!

Ordered the three pan set. It took 21 days to arrive in Australia. Very pleased with the product

I just received the pot. I love the aesthetic of the pot and also light weight. So far it works well with my inductions stove.

Great product, will order again :)))

Don't buy anything here. I have to wait for 4 weeks to get my pan. I want to return it and they make it difficult.

Excellence of product and customer service

Ordered 3 pans with lids from Okura on 28 Feb 2026 and so far, one month later, I have not received anything. The couriers they use, SpeedX, cannot be contacted in Australia either. I have written to Okura several times and receive unhelpful messages from Noma in the Netherlands (??). I have requested a full refund of $500 Australian and so far there has been no response to that. When I go to the website, my Avast security tells me that the site could be a fake e-store and has secured the web threat of going to that site. Do not use this company.

Worst pans ever. They’re far too thin to retain heat, so the moment you add food, the temperature drops and everything sticks.

On their website, they display logos from well-known brands like MasterChef and Top Chef. We reached out to these companies, and none of them have any agreement with this brand to use their logos.

Be careful, this company is misleading customers, Especially Sam P.

Ordered 3 knives and a pan, the pan was alright so far but the knives are poor quality. What looks to be a Damaskus knife was just etched on with laser and the other knives were the same. Plus it took 3+ weeks for the knives to be delivered.