Be careful! I placed a one time order to try Olavita Liquid Solution months ago. The product was ho-hum. I had no intention of ordering more. Today, out of the blue, I received an email notification f... See more
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We are still being billed $39.99 twice a month. On 02-17-2026 I tried to cancel all further orders and still needed to know how to return the bottles that weren't part of the subscription and get a r... See more
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Due to financial constraints beyond my control, I had to ask that my subscription be cancelled. (Absolutely had nothing to do with Olavita products; they are awesome). Arti, an Olavita team member, as... See more
Company replied
I received a second order when I did not knowingly place an order on a subscription basis. I thought, 'Here i go, fun times ahead, arguing over a subscription that must've been in some fine print some... See more
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Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
Cancellation
Although I cancelled my order, Mark handled my request with dignity and grace. Thank you Mark for your prompt attention, it is appreciated.
July 9, 2026
Unprompted review
Reply from Olavita
Hi Valerie,
Thank you so much for your kind review!
We're delighted to hear that Mark handled your request with dignity, grace, and prompt attention. Providing respectful, caring, and efficient support is exactly what we strive for, and we're pleased that your experience reflected that.
We'll be sure to share your wonderful feedback with Mark—it will mean a lot to him.
Thank you for giving us the opportunity to assist you, and please don't hesitate to reach out if you ever need anything in the future.
Warm regards,
The Olavita Support Team
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Veronica was very supportive
Veronica was able to swiftly resolve my issue. I truly appreciated her prompt attention. Thank you very much.
July 8, 2026
Unprompted review
Reply from Olavita
Hi Monica,
Thank you so much for your kind review!
We're delighted to hear that Veronica was able to swiftly resolve your issue and provide the prompt attention you needed. Delivering fast, supportive, and caring service is exactly what we strive for, and we're so pleased that your experience reflected that.
We'll be sure to share your wonderful feedback with Veronica—it will mean a lot to her.
Thank you for choosing Olavita, and please don't hesitate to reach out if you ever need anything in the future.
Warm regards,
The Olavita Support Team
In a word "Dan"
In a word "Dan".
dan provided excellent service.
Also, Thank You Olivia for taking the time to see that your staff, specifically "Dan" is recognized for providing Excellent Service to me.
God bless you both!
Sincerely, Grace Charlton
July 6, 2026
Unprompted review
Reply from Olavita
Hi Grace,
Thank you so much for your heartfelt review!
In a word, "Thank you!" 😊
We're absolutely delighted to hear that Dan provided you with excellent service. Delivering caring, attentive, and exceptional support is what we strive for every day, and we're thrilled that your experience reflected that.
We'll be sure to share your kind words with Dan—he'll be truly touched by your recognition. Olivia and the entire team also greatly appreciate your thoughtful message and support.
Thank you again for your kindness. Wishing you all the very best, and may God bless you as well.
Warm regards,
The Olavita Support Team
Swift cancellation by Arti
Swift cancellation by Arti. Very good business procedure.
July 7, 2026
Unprompted review
Reply from Olavita
Hi Kathleen,
Thank you so much for your kind review!
We're delighted to hear that Arti was able to assist you with a swift cancellation and that you were pleased with the process. Providing efficient, straightforward, and professional service is something we take great pride in.
We'll be sure to share your kind words with Arti—they'll mean a lot.
Thank you for choosing Olavita, and if you ever need anything in the future, we're always here to help.
Warm regards,
The Olavita Support Team
Mark with Olavita graciously agreed to…
Mark with Olavita graciously agreed to cancel the product orders that were placed without my consent, by my daughter, who is a minor. Thank you very much Mark for your help and understanding!
July 7, 2026
Unprompted review
Reply from Olavita
Hi Robin,
Thank you so much for your kind review!
We're delighted to hear that Mark was able to assist you with understanding and compassion. We completely understand the situation, and we're pleased that we could quickly resolve your concern and provide the support you needed.
We'll be sure to share your kind words with Mark—they'll mean a great deal to him.
Thank you for giving us the opportunity to help, and please don't hesitate to reach out if you ever need anything in the future.
Warm regards,
The Olavita Support Team
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Mark helped me with my problem..he was…
Mark helped me with my problem..he was very kind and sorted things out quickly and efficiently.
July 7, 2026
Unprompted review
Reply from Olavita
Hi Julie,
Thank you so much for your kind review!
We're delighted to hear that Mark was able to help with your concern and that he provided quick, efficient, and kind support. We'll be sure to share your wonderful feedback with him—it will mean a lot.
Thank you for choosing Olavita, and if you ever need anything in the future, we're always here to help.
Warm regards,
The Olavita Support Team
Artí was quick at helping me with…
Artí was quick at helping me with concern I had. Very. Quick and efficient return to my concern. Thank you very much I wish the cream and serum worked for me but I’ve notice no change.
July 7, 2026
Unprompted review
Reply from Olavita
Hi Kim,
Thank you for taking the time to share your experience.
We're delighted to hear that Arti was able to assist you quickly and efficiently with your concern. We'll be sure to pass along your kind words to her.
We're sorry to hear that the cream and serum didn't deliver the results you were hoping for. We understand that everyone's skin is unique, and results can vary from person to person.
Thank you for giving Olavita a try, and please don't hesitate to reach out if there's ever anything else we can assist you with.
Warm regards,
The Olavita Support Team
I have to say I did place an order and…
I have to say I did place an order and I did receive it. That being said, around a month later I received another order that I did not place. Not happy….. haven’t been able to find the right area to tell someone I DONT want anymore!
July 7, 2026
Unprompted review
Reply from Olavita
Hi Sheila,
Thank you for your feedback, and we're sorry for the confusion regarding your recent order.
We've reviewed your account and have already resolved the matter by **canceling your subscription and processing a full refund**. The refund should appear in your original payment method within **3–5 business days**, depending on your bank or payment provider.
Although we hadn't heard from you directly before your review, we're always happy to help. If you ever have any questions or concerns in the future, please reach out to us by email so we can assist you as quickly as possible.
Thank you for giving us the opportunity to make things right.
Warm regards,
The Olavita Support Team
I requested a cancellation of the…
I requested a cancellation of the Olavita skin care and sent an email. Within minutes I received a response from customer service representative Mark. They not only cancelled my subscription but offered me to keep the new shipment! That’s incredible customer service. If you need to contact them, never hesitate! They are there for you!
July 7, 2026
Unprompted review
Reply from Olavita
Hi Angel,
Thank you so much for your amazing review!
We're delighted to hear that Mark was able to respond within minutes and quickly take care of your request. Providing fast, caring, and hassle-free support is exactly what we strive for, and we're thrilled that your experience reflected that.
We'll be sure to share your kind words with Mark—they'll mean a lot to him!
Thank you for giving us the opportunity to help, and we're always here if you ever need anything in the future.
Warm regards,
The Olavita Support Team
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The responses to my emails on 26.6.2026, 1.7.2026, were very…
The responses to my emails were very fast and clear
July 6, 2026
Unprompted review
Reply from Olavita
Hi Lynne,
Thank you for your kind review!
We're so pleased to hear that our responses to your emails were prompt and clear. Providing timely and helpful support is something we strive for every day, and we're glad we could assist you.
Thank you for choosing Olavita. If you ever need anything in the future, we're always here to help.
Warm regards,
The Olavita Support Team
I was not having a good experience
I was not having a good experience when ordering because I got caught up in a barrage of special offers and ended up ordering more than I wanted with no obvious way to amend t h e order. Luckily I got an email to the support team before the order had been despatched and Dan was able to sort out the order and a refund. I think Dan is my hero and he deserves a medal!
July 7, 2026
Unprompted review
Reply from Olavita
Hi Anne,
Thank you so much for taking the time to share your experience!
We're sorry the ordering process was initially confusing, but we're delighted to hear that Dan was able to step in, quickly sort everything out, and process your refund before your order was dispatched.
We'll be sure to pass along your wonderful feedback to Dan—we're sure he'll be thrilled to hear he's your hero! 😊
Thank you for giving us the opportunity to make things right, and if you ever need anything in the future, we're always here to help.
Warm regards,
The Olavita Support Team
I couldn't have asked for a more…
I couldn't have asked for a more courteous, rapid, and helpful response.
Thank you so- ooo much.
July 6, 2026
Unprompted review
Reply from Olavita
Hi Elizabeth,
Thank you so much for your wonderful review!
We're thrilled to hear that you received such a courteous, prompt, and helpful experience. Your kind words truly mean a lot to our team and motivate us to continue providing the best support possible.
Thank you for choosing Olavita. If you ever need anything in the future, we're always here to help!
Warm regards,
The Olavita Support Team
Mark was wonderfully responsive and…
Mark was wonderfully responsive and very helpful...he resolved my issue immediately, wonderful representative!
July 6, 2026
Unprompted review
Reply from Olavita
Hi Kristin,
Thank you so much for your wonderful feedback!
We're delighted to hear that Mark was able to resolve your issue quickly and provide the helpful service you deserved. We'll be sure to pass along your kind words to him—they'll mean a great deal.
Thank you for choosing Olavita. If you ever need anything in the future, we're always here to help.
Warm regards,
The Olavita Support Team
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Veronica
Veronica, at Olavita, was quick to respond to a concern that I had. All done with courtesy and professionalism. I'm very pleased!
July 5, 2026
Unprompted review
Reply from Olavita
Hi Dorothy,
Thank you for your kind review!
We're so pleased to hear that Veronica was able to address your concern promptly, courteously, and professionally. We'll be sure to share your wonderful feedback with her—it will truly make her day.
We appreciate your support and thank you for choosing Olavita. If you ever need anything, we're always here to help.
Warm regards,
The Olavita Support Team
Excellent experience
Excellent experience. Love the products and was impressed she didn't try to convince me to purchase something more when I'm happy with what I'm using.
July 5, 2026
Unprompted review
Reply from Olavita
Hi,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the products and that you had such a positive experience with our support team. We believe in helping our customers find what works best for them, and we're glad you appreciated the honest, no-pressure approach.
Thank you for choosing Olavita. We're always here if you need anything in the future!
Warm regards,
The Olavita Support Team
Hi,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the products and that you had such a positive experience with our support team. We believe in helping our customers find what works best for them, and we're glad you appreciated the honest, no-pressure approach.
Thank you for choosing Olavita. We're always here if you need anything in the future!
Warm regards,
The Olavita Support Team
My card was denied but later was ran…
My card was denied but later was ran through again without a bank confirmation or my confirmation, but thankfully I replied to cancel my or and any subscription after that and customer service "Arti" responded very quickly to get it canceled with the refund.If it goes smoothly I would rate at least a 4.5, time will tell...
July 5, 2026
Unprompted review
Reply from Olavita
Hi Tonya,
Thank you for sharing your experience and for your kind words about Arti.
We’re glad Arti was able to respond quickly and assist with canceling your order and processing your refund. Since your request was submitted over the weekend, refunds can sometimes take a little longer to update depending on your bank or payment provider, but please rest assured that it has been taken care of on our end.
We truly appreciate your patience and are grateful for the opportunity to assist you. If you have any questions or need anything further, we’re always here to help.
Warm regards,
The Olavita Support Team
This company definitely has customer…
This company definitely has customer service. I was impressed with their prompt response requesting a refund for the product I received, I had not ordered. I did not know there was a subscription attached to my single order.
July 2, 2026
Unprompted review
Reply from Olavita
Hi Lydia,
Thank you for taking the time to share your experience.
We're glad our support team was able to assist you promptly and resolve your concern. We also appreciate your feedback regarding the subscription, as we're always looking for ways to make the ordering process as clear as possible.
Thank you for giving us the opportunity to make things right. If you ever need any further assistance, please don't hesitate to reach out—we're always here to help.
Warm regards,
The Olavita Support Team
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Thank you for canceling my order
Thank you for canceling my order. When I start to run low on product I will resubcribe to Olavita. Arti, thank you again for helping me.
July 4, 2026
Unprompted review
Reply from Olavita
Hi Alice,
Thank you so much for your kind words!
We're delighted to hear that Arti was able to help you and make the cancellation process smooth. We'll be happy to welcome you back whenever you're ready to resubscribe.
In the meantime, if you have any questions or need assistance, we're always here to help.
Warm regards,
The Olavita Support Team
A request quickly honoured
This morning I sent an email to Olavita to say I do not want to be automatically sent refills every month. Arti quickly responded and wrote that my request had been acted on and I would not be receiving automatic monthly refills.
July 4, 2026
Unprompted review
Reply from Olavita
Hi Suzanne,
Thank you for taking the time to share your experience!
We're so pleased to hear that Arti was able to respond quickly and assist with your request. Providing prompt and efficient support is something we strive for, and it's wonderful to know we met your expectations.
Thank you for choosing Olavita, and please don't hesitate to reach out if you ever need anything in the future.
Warm regards,
The Olavita Support Team
An Expensive Learning Experience
I read many of the reviews and very puzzled that some of the customers were having such great experiences returning products including a mailing label for their convenience and received full refunds. The individuals I interacted with were nice. I told them I had ordered $400+ products accidentally while I was in the hospital. Whomever I spoke with soon after I placed the order told me that they couldn’t cancel my order when I explained my mistake. I was on different medications and who knows what I was thinking? Irrespective of my error, I was told once I received everything that I could send back all of the unopened boxes of the products and I would still be assessed a restocking fee. Then I was given an option of a a $25 amount to accept as a final refund if I didn’t want to send all of them back. I went into the customer order portal thinking I could go through all the products. Well, joke was on me because when I accepted the paltry $15, I couldn’t access the other items I had ordered. So basically I spent $400 and got refunded $15 for products I will never use. Definitely an expensive learning experience.
April 30, 2026
Unprompted review
Reply from Olavita
Hi Dana,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate you bringing your concerns to our attention.
We've reviewed your case and have reached out to you directly via email with a resolution. Please check your inbox (and your spam/junk folder, just in case), and reply at your convenience so we can assist you further.
We look forward to resolving this for you.
Kind regards,
Olavita Support Team
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