I also without knowing signed up to a subscription, as soon as I realised . Evri emailed me to say I was getting a shipment from this company, I contacted my bank then the company. I have to say the... See more
Company replied
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I would rate this company in the minus 5 category if I could. Their product caused my face to burn and turn red after first application. Their customer service only takes your money. They continued to... See more
Company replied
Super fast response, from Arti. His was response was well written and answer my question in DETAIL, assuring me I could use TRI-LIFT COMPLEX on my face.
Company replied
Excellent response, friendly sbd eager to help. The products are excellent too. They kept me advised of the merchandise tracking and all arrived as expected! Highly recommended.
Company replied
Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
Mark was wonderfully responsive and…
Mark was wonderfully responsive and very helpful...he resolved my issue immediately, wonderful representative!
July 6, 2026
Unprompted review
Reply from Olavita
Hi Kristin,
Thank you so much for your wonderful feedback!
We're delighted to hear that Mark was able to resolve your issue quickly and provide the helpful service you deserved. We'll be sure to pass along your kind words to him—they'll mean a great deal.
Thank you for choosing Olavita. If you ever need anything in the future, we're always here to help.
Warm regards,
The Olavita Support Team
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Veronica
Veronica, at Olavita, was quick to respond to a concern that I had. All done with courtesy and professionalism. I'm very pleased!
July 5, 2026
Unprompted review
Reply from Olavita
Hi Dorothy,
Thank you for your kind review!
We're so pleased to hear that Veronica was able to address your concern promptly, courteously, and professionally. We'll be sure to share your wonderful feedback with her—it will truly make her day.
We appreciate your support and thank you for choosing Olavita. If you ever need anything, we're always here to help.
Warm regards,
The Olavita Support Team
Excellent experience
Excellent experience. Love the products and was impressed she didn't try to convince me to purchase something more when I'm happy with what I'm using.
July 5, 2026
Unprompted review
Reply from Olavita
Hi,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the products and that you had such a positive experience with our support team. We believe in helping our customers find what works best for them, and we're glad you appreciated the honest, no-pressure approach.
Thank you for choosing Olavita. We're always here if you need anything in the future!
Warm regards,
The Olavita Support Team
Hi,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the products and that you had such a positive experience with our support team. We believe in helping our customers find what works best for them, and we're glad you appreciated the honest, no-pressure approach.
Thank you for choosing Olavita. We're always here if you need anything in the future!
Warm regards,
The Olavita Support Team
My card was denied but later was ran…
My card was denied but later was ran through again without a bank confirmation or my confirmation, but thankfully I replied to cancel my or and any subscription after that and customer service "Arti" responded very quickly to get it canceled with the refund.If it goes smoothly I would rate at least a 4.5, time will tell...
July 5, 2026
Unprompted review
Reply from Olavita
Hi Tonya,
Thank you for sharing your experience and for your kind words about Arti.
We’re glad Arti was able to respond quickly and assist with canceling your order and processing your refund. Since your request was submitted over the weekend, refunds can sometimes take a little longer to update depending on your bank or payment provider, but please rest assured that it has been taken care of on our end.
We truly appreciate your patience and are grateful for the opportunity to assist you. If you have any questions or need anything further, we’re always here to help.
Warm regards,
The Olavita Support Team
This company definitely has customer…
This company definitely has customer service. I was impressed with their prompt response requesting a refund for the product I received, I had not ordered. I did not know there was a subscription attached to my single order.
July 2, 2026
Unprompted review
Reply from Olavita
Hi Lydia,
Thank you for taking the time to share your experience.
We're glad our support team was able to assist you promptly and resolve your concern. We also appreciate your feedback regarding the subscription, as we're always looking for ways to make the ordering process as clear as possible.
Thank you for giving us the opportunity to make things right. If you ever need any further assistance, please don't hesitate to reach out—we're always here to help.
Warm regards,
The Olavita Support Team
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Thank you for canceling my order
Thank you for canceling my order. When I start to run low on product I will resubcribe to Olavita. Arti, thank you again for helping me.
July 4, 2026
Unprompted review
Reply from Olavita
Hi Alice,
Thank you so much for your kind words!
We're delighted to hear that Arti was able to help you and make the cancellation process smooth. We'll be happy to welcome you back whenever you're ready to resubscribe.
In the meantime, if you have any questions or need assistance, we're always here to help.
Warm regards,
The Olavita Support Team
A request quickly honoured
This morning I sent an email to Olavita to say I do not want to be automatically sent refills every month. Arti quickly responded and wrote that my request had been acted on and I would not be receiving automatic monthly refills.
July 4, 2026
Unprompted review
Reply from Olavita
Hi Suzanne,
Thank you for taking the time to share your experience!
We're so pleased to hear that Arti was able to respond quickly and assist with your request. Providing prompt and efficient support is something we strive for, and it's wonderful to know we met your expectations.
Thank you for choosing Olavita, and please don't hesitate to reach out if you ever need anything in the future.
Warm regards,
The Olavita Support Team
An Expensive Learning Experience
I read many of the reviews and very puzzled that some of the customers were having such great experiences returning products including a mailing label for their convenience and received full refunds. The individuals I interacted with were nice. I told them I had ordered $400+ products accidentally while I was in the hospital. Whomever I spoke with soon after I placed the order told me that they couldn’t cancel my order when I explained my mistake. I was on different medications and who knows what I was thinking? Irrespective of my error, I was told once I received everything that I could send back all of the unopened boxes of the products and I would still be assessed a restocking fee. Then I was given an option of a a $25 amount to accept as a final refund if I didn’t want to send all of them back. I went into the customer order portal thinking I could go through all the products. Well, joke was on me because when I accepted the paltry $15, I couldn’t access the other items I had ordered. So basically I spent $400 and got refunded $15 for products I will never use. Definitely an expensive learning experience.
April 30, 2026
Unprompted review
Reply from Olavita
Hi Dana,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate you bringing your concerns to our attention.
We've reviewed your case and have reached out to you directly via email with a resolution. Please check your inbox (and your spam/junk folder, just in case), and reply at your convenience so we can assist you further.
We look forward to resolving this for you.
Kind regards,
Olavita Support Team
I first noticed the payment of $105.30…
I first noticed the payment of $105.30 to VM Media World (Olavita Liquid Solutions) made on June 29, 2026. In checking the name of the VD Media World I found out it is based in Hong Kong and I had no idea what Olivata Luquid Solutions was. The first payment was made on March 17, 2026, 2:38pm. I immediately reported it as unauthorized transactions.
I instantly received a message from Olavita Customer Service offering me solutions on resolving the problem. I couldn’t accept the offer, first I don’t know what VD Media World (Olavita Liquid Solutions) was all about and Secondly, I did not receive anything from the Company after it was paid the $105.30 on March 17, 2026. Anyway, there were 2 or 3 other emails including one from Olivia, the founder of Olavita Liquid Solutions. I think that was the first time I learned that it was skincare product. But I still don’t know how VD Media World is tied up with the Olavita Liquid Solutions. The most recent message I received from Customer Service was from Mark wherein he solved the problem of the cancellation of my “subscription” and the refund of the $105.30 charges made on June 29, 2026. He also said that the shipment of Olavita product may have been shipped and I could keep it as a gift. I was truly satisfied with Mark’s prompt and thoughtfulness to solve this problem.
Of course,
my initial reaction was another one of those scams that I have getting quite a few recently. However, it’s still a mystery to me how Olavita Liquid Solutions is connected with VD Media World and the handling of the payment made on March 17, 2026 and the recent payment made to VD Media World of $55.30(June 30, 2026).
I am also glad to learn this is not one of those “mysterious” companies that scam people.
June 30, 2026
Unprompted review
Reply from Olavita
Hi Jack,
Thank you for taking the time to share your detailed experience.
We completely understand why the unfamiliar billing descriptor caused concern, and we're sorry for any confusion it created. Payment descriptors can sometimes differ from the brand name customers recognize, which is why we're always happy to clarify any questions regarding charges or orders.
We're especially pleased to hear that Mark was able to promptly resolve your concerns by canceling your subscription, processing your refund, and ensuring you were taken care of. We'll be sure to share your kind words with him.
Your feedback regarding the billing descriptor is appreciated and will be shared with our team as we continue working to make the ordering experience as transparent as possible.
Thank you again for giving us the opportunity to resolve your concerns. If you ever need assistance in the future, we're always here to help.
Warm regards,
The Olavita Support Team
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Olavita cares about their customers' satisfaction.
Mark from Olavita shocked me by responding to an email I had sent earlier in the day. Somehow I had four subscriptions going for the Olavita Serum. No wonder I had so many bottles! I requested that three of those subscriptions be cancelled and,, by gosh they were immediately! I was .even given a refund I did not ask for. This company is right on track with customer service. Thanks, Mark, for making my day.
July 3, 2026
Unprompted review
Reply from Olavita
Hi Sandy,
Thank you so much for your wonderful feedback!
We're delighted to hear that Mark was able to quickly resolve your concerns and make your experience a positive one. Providing prompt, caring, and efficient support is exactly what we strive for, and we're thrilled that Mark was able to make your day.
We'll be sure to pass along your kind words to him—they'll mean a lot!
Thank you for choosing Olavita, and please don't hesitate to reach out if you ever need anything. We're always here to help.
Warm regards,
The Olavita Support Team
Olavita Stands By Its Customers
I was receiving my Olavita products too frequently so I requested Frances, your customer service representative, to cancel any future products until I used up the products I still have. Frances credited my account and canceled future orders.
Frances's professionalism and courteous manner was exemplary. She surely represents Olavita in the most professional way. And I do intend to do business with Olavita in the future.
June 12, 2026
Unprompted review
Reply from Olavita
Hi Carolyn,
Thank you so much for your thoughtful review!
We're delighted to hear that Frances was able to assist you promptly by canceling your future shipments and taking care of your request. Your kind words about her professionalism and courteous service mean a great deal, and we'll be sure to share your feedback with her.
We're grateful for your trust in Olavita and look forward to serving you again whenever you're ready. If you ever need anything in the meantime, we're always here to help.
Warm regards,
The Olavita Support Team
Arti was kind and courteous and efficient
Arti was kind and courteous and handled my request quickly. It was a pleasure interacting with all of you.
July 3, 2026
Unprompted review
Reply from Olavita
Dear Cathy,
Thank you so much for your kind words! We’re really happy to hear that Arti was able to assist you quickly and courteously. We truly appreciate your support.
Kind Regards,
Arti 🙏
Albina - a true professional
Albina, was extremely professional and prompt in her response for my request.
There was no fuss and I feel sure her response is genuine and the request has been completed as it should.
Thank you
July 3, 2026
Unprompted review
Reply from Olavita
Dear Robyn,
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that Albina was able to assist you promptly and professionally. Providing genuine, efficient service is what we strive for, and it's wonderful to know you felt your request was handled with the care and attention it deserved.
Your feedback means a great deal to both Albina and our team. Thank you again for your trust and support—we're always here if you need anything in the future.
Warm regards,
The Olavita Team
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Although I didn't even try the product
Although I didn't even try the product, for personal reasons I had decided to return it. However, I am rating this at 5 stars based on the customer service. Arti in their Support Team, answered my email and took care of refunding my full purchase price in just a matter of minutes. Thank you!!
July 2, 2026
Unprompted review
Reply from Olavita
Hi Patsy,
Thank you so much for your thoughtful review!
We're delighted to hear that Arti was able to assist you quickly and make the refund process smooth and hassle-free. While we're sorry you didn't have the opportunity to try our products, we completely understand that circumstances can change.
We'll be sure to pass your kind words along to Arti—they'll be thrilled to know their support made such a positive impression.
Thank you again for choosing Olavita and for taking the time to share your experience. We truly appreciate it!
Warm regards,
The Olavita Team
Mark was very nice
Mark was very nice, sorry I just can afford this anymore, my husband is sick and can no longer work, he has been diagnosed with lung cancer. Extra’s just are not in the cards right now! Thank you 🙏🏼
July 2, 2026
Unprompted review
Reply from Olavita
Hi Kathi,
Thank you for taking the time to share your kind words.
We're so glad to hear that Mark was able to assist you. Most importantly, we're truly sorry to hear about your husband's diagnosis. We sincerely wish him strength, comfort, and the very best during this difficult time.
Please don't worry about your subscription—we completely understand that circumstances change, and we're grateful you gave Olavita a try.
Thank you again for your thoughtful review. We wish you and your family all the very best.
Warm regards,
The Olavita Team
Excellent Service!
Mark assisted me & did an awesome job! No questions asked! This is what I call customer service!
June 30, 2026
Unprompted review
Reply from Olavita
Hi Tammy,
Thank you so much for your wonderful review!
We're thrilled to hear that Mark provided you with such a positive experience. Delivering prompt, hassle-free support is exactly what we strive for, and it's great to know that Mark exceeded your expectations.
We'll be sure to share your kind words with him—they'll mean a lot.
Thank you for choosing Olavita and for taking the time to share your experience!
Warm regards,
The Olavita Team
Mark was so kind and considerate when…
Mark was so kind and considerate when he sent a note back to me and took care of my issue. He also was very quick with his response. Thank you so much.
July 1, 2026
Unprompted review
Reply from Olavita
Hi C. Adams,
Thank you so much for your kind review!
We're delighted to hear that Mark was able to assist you with kindness, consideration, and a quick response. Providing caring and efficient support is something we strive for every day, and we're thrilled that your experience reflected that.
We'll be sure to share your wonderful feedback with Mark—it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Olavita!
Warm regards,
The Olavita Team
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Great product it really does work well…
Great product it really does work well , happy with the service I received quick and prompt response also ,it's hard to find product that do what they say they do ,this product works very well,thank you.
May 11, 2026
Unprompted review
Reply from Olavita
Hi Julie,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the product and seeing great results. It's especially rewarding to know that it has lived up to your expectations.
We're also pleased that you had a positive experience with our customer service and that our team was able to assist you quickly and promptly.
Thank you for your trust and support. We truly appreciate you taking the time to share your experience!
Warm regards,
The Olavita Team
This company needs to be shut down
This company needs to be shut down! I did NOT subscribe, yet they insisted I did and sent another order. Then they told me I would have to pay a restocking fee along with another amount of money to return the bottles I did not order. So, I decided I might as well use it since they wouldn't refund me. I have been using this product for five months and it hasn't done a thing! It's just like water. I've been using it morning and night with no visible results. Please don't order from them. It's a total scam!
January 19, 2026
Unprompted review
Reply from Olavita
Hi Patti,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with Olavita did not meet your expectations.
We'd like to clarify that your review refers to a previous version of our return and refund process. Since then, we have significantly updated our customer support policies to provide a much better experience for our customers. As part of these improvements, **your order has now been fully refunded**.
Your feedback has helped us continue improving both our products and our customer service, and we appreciate you bringing your concerns to our attention.
We wish you all the best and thank you for giving Olavita a try.
Kind regards,
The Olavita Team
I ordered over $539 worth of products…
I ordered over $539 worth of products in December of 2025. In January I received an item worth $49.95. I immediately emailed customer service and sent them my missing items along with a picture of the one product that I did receive. There has been multiple emails back and forth without any resolution! Then last month I get an email stating my issue was resolved! NO IT HASN’T! I’m out my money and my desired products! I want my life products or a refund. They have not helped me at all! Thor company is not in the United States so the Better Business Bureau was unable to help me resolve this. I don’t recommend buying anything from this company! They took my $539 and all I got was one product worth $49.95 according to their website. BEEARE!
December 22, 2025
Unprompted review
Reply from Olavita
Hi Karen,
We're very sorry to hear about your experience and understand how frustrating this situation has been.
After reviewing your case, we can confirm that your **full refund has now been processed**. We sincerely apologize for the delays and miscommunication that occurred while your case was being investigated.
Our goal has always been to resolve this matter fairly, and we're pleased that the refund has now been completed. We have also reached out to you directly to confirm the resolution and to offer an additional goodwill gesture.
Thank you for bringing this to our attention, and we wish you all the best.
Kind regards,
The Olavita Team
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