Oldnavy Reviews 513

Old Navy - I am very disappointed in your customer service and resolutions for problems that are not due to the customers fault.

I ordered three items, the items were shipped altogether in the same package and arrived on 10/31/24. When I opened the package only 1 or the three items was included in the package.

I called customer service that afternoon who then directed me to fill out a claims form, which I immediately did. Not long after the claim came back denied with no reason given, so then I used the Customer service chat feature to explain the issue. I was then directed to a different phone number which I called on 11/1 and once again explained the events. I was then directed that I would have to make a claim with my credit card company for the missing items.

All of this is a lot of work on my end just to not be charged for items that were not received and your error. Do better, I would not have expected to jump through all of these loops just to not be charged for these items. Right away I should have been offered for the replacement items to be sent to me or to have them refunded on my card - I should not have to be doing all the work for this, I expected better from such a big company.

Good kids and adult's clothes, really great customer service. I don't understand why there're so many negative reviews here. They send the order confirmation immediately after your payment. You can choose the date of delivery (3 free options). I got my order extremely quick - through 3 days after my payment. The sizes of all items are real. All products have tags and great fabric quality. Thank you so much, Old Navy!.

Everything went wrong with my order! IT never left their warehouse and they charged me for it. When I clicked on status of order it said waiting carrier to pick up. The carrier never picked up this package and I had to CALL 6 different times so far and still don't have the order or my money back! This was my very first time shopping with old navy, I WON"T BE BACK!

Terrible delivery experience. Originally sent two out of three items, late, saying they couldn't verify my address. Spent 30 mins on the phone with "customer service" which felt akin to smashing my head against concrete. Was falsely promised expedited delivery. Three weeks later and another 20 minute call to "service" I was given two excuses (multiple choice?) That the package was damaged and they didn't have my address (agent two blamed agent one for typing it in incorrectly)
No sincere apologies, no effort to make the moment right, no direct answers (nice script tho) and utterly shoddy effort. Very frustrating.

Great clothes and customer service. I DONT know why the rating is so low. I get my order extremely quick and the quality of the items are awesome.

Old Navy uses OnTrac/Lasership for deliver. This company is a scam. They are a bunch of liars who constantly say they attempted delivery or need more information. Everyday they change my delivery date. THEY ARE THE WORST. I will never order from anyplace that uses them to deliver. SHAME ON YOU OLD NAVY. You are supposed to be a reputable company. You choose to use them to deliver. This is one of the reasons people order from Amazon!!!

If 1 could give 0 stars I would. per old navy web site my package was delivered to the post office and was available for pickup when it was supposed to be delivered to my house. went to said post office and waited for an hour and showed them the tracking number and was informed they do not have package and it was a scam. Called customer service to be told nothing could be done except file a claim. per link sent by old navy order number was not found. called customer service back and was told to wait 24 hours and try again after being on hold multiple times. what a runaround at it's best. truly terrible shoddy service. used to order from old navy at least once a month but never again. beware ordering from them it's uncertain if you will get your order

I purchased the 2 pack woman’s biker shorts and they are horrible. Can’t even go for a walk without having to constantly pull them down from riding up. DO NOT PURCHASE

Old Navy’s products are fine for the price. They need to stop using Lasership/OnTrac for the deliveries. The deliveries are always late. There has been times when my packages had been falsely marked down as delivered. I contacted both Old Navy & Lasership about the delivery issues. Neither company was helpful.

I'm surprised how little regard this company has for their customers. I order from them often, but there was an item missing from my most recent order. Old Navy denied my claim because I previously had a missing item from an order last year.
Is this a new tactic they have? To keep money for unsent items?
I thought I was a decent enough customer that Old Navy would care that an item I paid for wasn't included in my order, but it seems this is not the case. Again, this is the second time this has happened to me. The first time, the item that was not included in my order was no longer available. In both instances, I was not looking for a refund, and would rather have the missing item sent to me, but Old Navy would rather keep my money and their item. I'm now wary to purchase anything from this company, and encourage others to be careful.

One item was missing from my order. I filled out a claim form which was denied and refused a refund. I have no choice but to dispute the amount with my credit card company. I will no longer spend my money with this company.

Ordered a bathing suit for my granddaughter. Received email saying estimated delivery July 16th. Sent a claim on July 17th about it. It's now July 20th Chat wanted to send me a link for yet another claim ticket and I'm currently on hold to speak with someone. Been on hold for 25 minutes now.

I bought a pair of shorts a few months ago at old navy for 25 dollars. On my smaller cc I always chose paper statements as a reminder to pay. They switched my account to paperless. I don't have a job that I need to be glued to emails but my daughter is applying to college so I was looking for a particular email when I saw one from ON stating I owe 93 dollars now on a 25 dollar pair of shorts. After I payed I decided to tell everyone I can about this experience. I ALWAYS pay my bills on time. You don't mess with a single Mom's hard earned money.

If there was a zero I would have chosen it. I wanted to order zip up hoodies that were on sale for 18.97 from 49.99, Each colour said the same sale price listed! I put 3 in my cart.. thinking that the sale price would come off at the end… NOPE each one said 49.99. I called and spoke to costumer service and a supervisor and both said I was confused because only the harvest green was on sale! I said I have pictures of each colour and the 18.97 price.. and neither one would help in any way! I showed family and friends and asked what they thought the price was and all said 18.97. So NO I wasn’t confused. Never again going to give Old Navy my business.

If I could choose zero I would. Old Navy Canada has cancelled my genuine order twice now (over $300 worth of shopping) claiming potential fraud. People on chat are friendly but not able to help in any meaningful way and just give a number to ring that when I ring I’m told it’s spam and it hangs up on me. Old Navy’s website is terrible, the interaction is terrible and they seem to not want people to purchase their goods. I’ve never encountered such an incompetent online set up.

terrible customer service , they cancelled my online order a week after I made it and flagged my credit card for fraud !!!! I have had the same account and card for years then they refused to re instate my order or the sale prices , telling me just to shop in store ( they don't sell plus size instore🤣)

Ordered and they sent to wrong address even though I had changed it. Called them and they sent it Sure Post so UPS couldn’t do anything about changing it. Old Navy didn’t even try to get it right. They sent in 2 deliveries and even though one delivery hadn’t even shipped yet, they still wouldn’t change the address. Won’t order from them again

Almost immediately after I purchesed products online which were not as described and wasn't crazy about, I got my billing statement. weeks go by with nothing but spam emails to get me to make another purchase, and then all of a sudden I get an email that I missed a payment. Then they charge me a $30 late fee. No notices or reminders. Thought I had 30 days to pay. Total scam to get a late fee out of me. I have a perfect payment history with all of my credit cards. My very last purchase from Old Navy or their affiliates.

I went into the Pottstown location to make a purchase of wide leg jeans. While at the register the cashier asked if I would be interested in opening an old navy card stating I would receive 30% off my total purchase if I was approved. I agreed since I was informed it wouldn't be a hard pull on my credit not including this isn't my first old navy credit card(I didn't use the previous one so they closed the account). Well I put my information in and the price does on the register taking the 30% off my total purchase(that only happens when your approved) however the manager told me I wasn't, made it the original price while having words with me. I left the store just to get an email 10 minutes later that I was approved. I called store relations the next day and talked to a supervisor and was informed that I would receive a discount for a pair of jeans which is the total I was owed from the purchase I made in the store. It is now 30 days later & I still haven't received anything. I'm done with Old Navy treating certain customers like crap. This store doesn't deserve my money

First time online customer. Placed an order for 60.00. Used my debit/mastercard. Order went through but was then canceled. Called customer service and was told to clear browser cache and try a different browser. I place the order 7 times and it was cancelled 7 times. Called customer service and 2 different supervisors placed the order for me. Everything went through fine. Order was cancelled as soon as they hit place order. I was then told to buy a gift card. I did not want to do this in case I did not like the clothes. Then I would be stuck with a 60 dollar gift card. Bought a gift card and placed the order again. But this time half the items were no longer available so I had to choose alternatives. Order went through no issue. 15 min later I receive an email saying my order has been flagged as fraud. It was canceled for the 8th time. A supervisor placed the order again and it went through. Guess what ? The clothes were terrible. I am now stuck with a 60 dollar gift card for a store that I want nothing from. I have ordered stuff 3 times and returned due to low quality each time. I live on a very limited income and cannot afford to waste 60 dollars. If Old Nay has accepted my debit/mastercard in the first place then the order would have been returned and I would have gotten a refund. Simple and normal. I have no idea why I was flagged as fraud. I am an old lady with no criminal activity in my life. A quick google search shows that this is an ongoing issue with old navy