Oldnavy Reviews 513

I placed an online order with old navy I was supposed to receive 6 items and only received 4. When I filed a claim for the 2 items I was missing I was told it was denied. This was the second claim I had to file on the same order because they didn’t get it right. I collected everything I purchased from them in the last 30 days and I will return it. I believe because you have no way of proving you received partial order they know there’s nothing you could do. I was going to start having them ship my orders to the store but after this incident I will not order from them again. I have an order coming to the store tomorrow and I will return it. I will be taking my business elsewhere.

I love the company!
I've worked for Old Navy for the past 8 years and couldn't be happier!
Competitive pay and great benefits including excellent incentives that equal amazing prizes. Last year I received close to 2,000.00 in prizes.
There is great opportunity for advancement.
I have amazing team leaders and store managers and district manager.

I don't like the courier Apple Express and UPS, they do not have detailed live tracking, if the package is not lost it is re-routed due to wrong sorting. But for Fedex, I have a very good experience. I would recommend Fedex as their official courier and just discontinue Apple Express and UPS.

Return Policy Shock. I was so totally stunned and disappointed by the Old Navy return policy. I purchased items for in-store pickup on 3/5/24 and attempted to return them on 4/15/24. I was told that it is now a 30 day return policy, that it changed a few months ago, and that there was no option to return or even receive in-store credit for the items - I could only do an exchange for the same items in a different size. I spoke with customer service tonight and was told that there were no options available to me. I am just so shocked by the lack of flexibility and consideration for customer experience. I have always liked Old Navy but I am stunned at this experience, especially when they have competitors like Target and Kohls who provide such hassle-free, easy return processes. I will no longer be shopping at Old Navy, as this experience has left me feeling like an unvalued customer. It's only about $50 worth of stuff, two items, and I just want to return it - it doesn't fit right. I am just so disappointed.

I have just received an email receipt from this company of which I have never heard. I marked it as spam. I assume it's phishing. I hope that's the end of it.

The customer service agent who assisted me was great. I appreciate her help. Old Navy’s customer service policy, however, is very disappointing. I ordered a nursing cami and was instead sent a child’s outfit I did not order. Rather than putting the customer first and correcting the problem by resending me the item I originally ordered and telling me to keep the item Old Navy incorrectly sent me, Old Navy puts the entire burden of their mistake on the customer. Old Navy expects me to repackage and take to the post office an item they incorrectly sent me-which means I have to take time off work to get it to the post office during business hours. Then Old Navy wants me to call and jump through hoops to reorder the item I already ordered. Very, very disappointed in Old Navy’s policy. This situation is 100% Old Navy’s error & the onus to correct the company’s error should never be placed upon the customer.

First off, I have been a loyal Gap Inc customer for years and years! Have the Gap credit card etc. I purchased a few items from Old Navy and the order arrived missing one of the items. I contacted ON and was told to complete a claim form and so I did. i got an email DENYING me my claim. I DID NOT RECEIVE THE ITEM BUT WAS CHARGED FOR IT! so I called back again and was told a 2nd time to 'complete the form'. I told them I already did. So I was transferred to 'billing' who proceeded to tell me they couldn't help me and I would need to go to my credit card company and dispute. I told them it was THEIR CARD I USED. But too bad I needed to go to Barclays and dispute the charge. I've now spent at least 3 hours F*(&ing around with this for an item I didn't receive. I'm FURIOUS and clearly rethinking EVERY shopping at an ON, Gap, BR or Athleta again! Looks like it from the other customers below, this is not an anomaly.

I have spent thousands at old navy ordering stuff every week for my family but recently I have noticed that they are not sending items but charging for them??!!! I suspect this has been going on for awhile before I noticed as I place large orders and never looked through to itemize all things until it became obvious in an order that I was missing and charged for 4 items. After that I started to check all my orders and every month I have something missing that I was charged for. Usually they have refunded it but now I am missing an Easter shirt for my sons first Easter and they have refused to refund me for the shirt they never sent!! I have been contemplating no longer ordering because of this and can now say this has made that decision easy for me. I will no longer be ordering from old-navy, gap or any of their companies. They have scammed me and wasted my time having to keep contacting them over the same issue that I have asked them to escalate and look into their staff because this is clearly a problem. Stop scamming your customers have 2 people double check the order or put in cameras. Someone in the warehouse is stealing my stuff.

I am a single mother of two who has now been scammed by only navy out of the little money I have to buy my children clothes! is a scam tracking company which says my order has been delivered but it hasn’t and it doesn’t say where! Contacting old Navy has been absolutely useless. They are scamming me and probably many others and I am heartbroken at the money I lost!

Ordered 6 items, only received 3. The package was not damaged, the person who filled the package just didn't put in half my order.
Company refuses to refund my money and cannot tell me why due to "Privacy reasons". I used to love shopping here but I will never shop there again after this terrible experience.

The return policy of 30 days is a very bad customer policy. Even during the holidays the policy is horrible. I will never shot at old navy again and I will tell all my family and friends how the return policy is the worst policy i have ever seen. You have lost a lot of customers but your rating is so bad this review probably will not make any difference.

Not only have u made the return 30 days witch is terrible for me, I Ordered an item and now can only be returned by on line, witch is an inconvenience since I don’t have a printer, also was given 30% off by email on January 19 2024, was happy so started shopping only to find out it didn’t work, when I called in they said it was used septet 2023, I said well why did u send me an email January 19 2024 saying I was such a good customer here is 30% off, the customer Service agent was rude, and I was very upset u can
Only get through to overseas customer service that have a hard time understanding letters very frustrating will not be shopping there anymore, hopefully others will see there bad policy’s and choose not to shop there, we don’t need this kind of service in Canada

Fitting room experience was awful. I took off my shoes to try on the jeans and I was sliding all over in my socks. I almost fell.
The quality of the denim was just awful. I dont know what kinda junk the denim was made from.
I have some Old Navy jeans that I bought some years ago and the quality of denim was fairly good. I wont never buy anything from Old Navy again.

It's ok to steal from old Navy just check out there commercial 🤣🤣🤣🤣🤣🤣🤣🤣

I have great experience with old navy shipping . The clothes were so good and on time delivery .clothes material soft and as it picture .

Really the worst online experience we have ever had, bar none. on initial order they said they would deliver on a certain date. They were two weeks late on that. The Clothes were all ordered in the same size Medium, none, NONE fit and all different, too large, too small despite being a standard Medium with other retailers. We were informed that one package was sent to A UPS Store for us to pick it up there, there are six in town, none was specified. In the end it was USPS, eventually returned three weeks ago. We have been waiting on refunds now for over a month and a half, have emailed them, called them and chatted with them, still nothing.

I bought for the first and last time at old navy online. First they ship the packages with UPS which is the worst company, and then when I tried to fix the problem with the shipments the only option was to cancel the order, then in customer services they literally do not speak English, so they wrote the wrong address again, this is my 3rd time trying to fix my order and I am very bored of that.

Someone else is using my phone number on an Old Navy Points rewards account. I have contacted customer service three times, spent an enormous time on hold, and sent an email. I was told to use another phone number AND to not worry about it. Don't give Old Navy your business or your private information. It's not safe.

The shipping is expensive and takes a long time = Bad and expensive service.

Old navy online has poor customer service. This is the third or fourth time over the past 3 years that an online order was missing an item. Instead of them trying to replace the item that was missing and get it shipped out they open a case and says it takes 48 hours for someone to get back to you via email but that I could place a new order and they will price match it. Really? How inconvenient is this to have to wait for the issue to get processed I'm so upset at how they handle things. It's not my fault they didn't ship the item and now I have to pay out of pocket again and cross my fingers that it comes?